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Maria T
Unimaginable attitude of owner and customer service!
Del Vino Vineyards的点评
点评：I am reaching out regarding our recent visit to your restaurant, which was extremely disappointing and fell far below the standards one would expect from an establishment of your reputation.
I am writing to formally address the unacceptable experience my group and I had at your restaurant on Sunday, October 5, during our 4:00 p.m. reservation for 12 guests.
From the moment we arrived, the evening was mishandled. Despite having a confirmed reservation, our table was not ready, and we waited an unreasonably long time to be seated. We were even asked whether we preferred to sit inside or outside, with a warning that outdoor seating would mean an additional delay — an unusual request for a large party with a confirmed booking.
Once seated, the service and presentation were entirely unacceptable. Our appetizers and entrees were served on dessert plates because we were told the restaurant had “run out of dinner plates.” This is simply inexcusable. Only after I questioned it did a staff member return, stating they had “found some,” and asked who needed them — as though proper dinnerware were optional.
Throughout the meal, service was inattentive and unprofessional. Our water glasses were left empty, no one offered wine or beverage service, and the staff appeared disorganized and indifferent to our experience.
Given that we were required to agree to a $750 minimum, the level of service and quality we received was far below acceptable standards. This was a special occasion that should have been handled with care and attention, and it was instead marked by poor service and disorganization.
I am requesting a refund for this experience. A credit will not suffice, as we have no intention of returning after such an unacceptable evening.
I am writing to formally address the unacceptable experience my group and I had at your restaurant on Sunday, October 5, during our 4:00 p.m. reservation for 12 guests.
From the moment we arrived, the evening was mishandled. Despite having a confirmed reservation, our table was not ready, and we waited an unreasonably long time to be seated. We were even asked whether we preferred to sit inside or outside, with a warning that outdoor seating would mean an additional delay — an unusual request for a large party with a confirmed booking.
Once seated, the service and presentation were entirely unacceptable. Our appetizers and entrees were served on dessert plates because we were told the restaurant had “run out of dinner plates.” This is simply inexcusable. Only after I questioned it did a staff member return, stating they had “found some,” and asked who needed them — as though proper dinnerware were optional.
Throughout the meal, service was inattentive and unprofessional. Our water glasses were left empty, no one offered wine or beverage service, and the staff appeared disorganized and indifferent to our experience.
Given that we were required to agree to a $750 minimum, the level of service and quality we received was far below acceptable standards. This was a special occasion that should have been handled with care and attention, and it was instead marked by poor service and disorganization.
I am requesting a refund for this experience. A credit will not suffice, as we have no intention of returning after such an unacceptable evening.
翻译：我写这封信是想就我们最近光顾贵餐厅的经历提出投诉。这次用餐体验极其令人失望，远低于贵餐厅应有的水准。
我写这封信是为了正式反映我和我的朋友们于10月5日星期日下午4点在贵餐厅用餐时遇到的糟糕体验。我们一行12人预订了座位。
从我们抵达餐厅的那一刻起，整个用餐过程就充满了问题。尽管我们已确认预订，但餐桌却迟迟没有准备好，我们等了很久才被安排入座。餐厅甚至询问我们想坐在室内还是室外，并告知我们室外座位会让我们等待更长时间——对于我们这样预订了座位的大型团体来说，这样的要求实在令人费解。
入座后，服务和菜品摆盘更是糟糕透顶。我们的开胃菜和主菜竟然是用甜点盘盛装的，因为餐厅告诉我们“餐盘用完了”。这简直是不可原谅的。在我提出质疑后，才有一位工作人员回来，声称他们“找到了一些”，并询问谁需要——仿佛合适的餐具是可有可无的。
用餐期间，服务漫不经心且不专业。我们的水杯空空如也，无人主动提供酒水服务，工作人员看起来杂乱无章，对我们的用餐体验漠不关心。
考虑到我们被要求支付750美元的最低消费，我们所得到的服务和品质远低于可接受的标准。这本应是一个精心安排的特殊场合，却被糟糕的服务和混乱的氛围所毁掉。
我要求退款。代金券无法弥补，因为经历了如此糟糕的夜晚，我们绝不会再来。
我写这封信是为了正式反映我和我的朋友们于10月5日星期日下午4点在贵餐厅用餐时遇到的糟糕体验。我们一行12人预订了座位。
从我们抵达餐厅的那一刻起，整个用餐过程就充满了问题。尽管我们已确认预订，但餐桌却迟迟没有准备好，我们等了很久才被安排入座。餐厅甚至询问我们想坐在室内还是室外，并告知我们室外座位会让我们等待更长时间——对于我们这样预订了座位的大型团体来说，这样的要求实在令人费解。
入座后，服务和菜品摆盘更是糟糕透顶。我们的开胃菜和主菜竟然是用甜点盘盛装的，因为餐厅告诉我们“餐盘用完了”。这简直是不可原谅的。在我提出质疑后，才有一位工作人员回来，声称他们“找到了一些”，并询问谁需要——仿佛合适的餐具是可有可无的。
用餐期间，服务漫不经心且不专业。我们的水杯空空如也，无人主动提供酒水服务，工作人员看起来杂乱无章，对我们的用餐体验漠不关心。
考虑到我们被要求支付750美元的最低消费，我们所得到的服务和品质远低于可接受的标准。这本应是一个精心安排的特殊场合，却被糟糕的服务和混乱的氛围所毁掉。
我要求退款。代金券无法弥补，因为经历了如此糟糕的夜晚，我们绝不会再来。
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