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The Wave的点评
点评：On 20 June 2025, I got stuck halfway down the Rapid slide at The Wave Waterpark Coventry. Water was still flowing, but I was physically unable to move. I shouted for help, but all I heard was a distant voice yelling “stay there.” No one came to help, and I wasn’t told how to get down. I had no idea there was an emergency ladder.
After a while of panic and fear, I slipped backwards by chance, landed at the bottom, and saw the emergency ladder — which I used to descend by myself. Only after I reached the ground did a staff member ask if I was okay. No staff were present at any point during the time I was stuck inside.
This was not only terrifying but left me with ongoing anxiety and trauma. What made it worse is how the park handled it afterward. They downplayed the incident, saying I was rescued “within one minute” even “not followed proper procedure.”— which is completely false. If I was really rescued that quickly, how could I have failed to follow their so-called safety procedure?
I received no instructions, no rescue, and only got out by pure luck. Yet the park’s response suggested the fault was mine. They claimed I didn’t respect their safety rules and that I should have stayed still and waited — despite no one ever physically coming to get me. Their explanation is self-contradictory and offensive.
I travelled all the way to Coventry to enjoy the slides. I never imagined the experience would leave lasting psychological scars. I feel betrayed, not only by the lack of safety but by how the truth was denied afterward. I hope no one else ever has to go through this.
I believe with such design problem there must be others ever stuck on the slide like me, please don’t keep silent!
Had this happened to a child, an elderly guest, or someone less physically able, the outcome could have been catastrophic.
I would strongly advise others to think twice before visiting.
#SafetyMatters #DoBetter
After a while of panic and fear, I slipped backwards by chance, landed at the bottom, and saw the emergency ladder — which I used to descend by myself. Only after I reached the ground did a staff member ask if I was okay. No staff were present at any point during the time I was stuck inside.
This was not only terrifying but left me with ongoing anxiety and trauma. What made it worse is how the park handled it afterward. They downplayed the incident, saying I was rescued “within one minute” even “not followed proper procedure.”— which is completely false. If I was really rescued that quickly, how could I have failed to follow their so-called safety procedure?
I received no instructions, no rescue, and only got out by pure luck. Yet the park’s response suggested the fault was mine. They claimed I didn’t respect their safety rules and that I should have stayed still and waited — despite no one ever physically coming to get me. Their explanation is self-contradictory and offensive.
I travelled all the way to Coventry to enjoy the slides. I never imagined the experience would leave lasting psychological scars. I feel betrayed, not only by the lack of safety but by how the truth was denied afterward. I hope no one else ever has to go through this.
I believe with such design problem there must be others ever stuck on the slide like me, please don’t keep silent!
Had this happened to a child, an elderly guest, or someone less physically able, the outcome could have been catastrophic.
I would strongly advise others to think twice before visiting.
#SafetyMatters #DoBetter
翻译：2025年6月20日，我在考文垂The Wave水上乐园的急速滑道上被卡住了。水还在流，但我动弹不得。我大声呼救，却只听到一个遥远的声音在喊“待在那儿”。没有人来帮忙，也没人告诉我怎么下去。我根本不知道有紧急梯。
一阵恐慌和恐惧之后，我意外地向后滑倒，落在底部，看到了紧急梯——我用它自己下去了。直到我落地后，才有工作人员问我是否还好。在我被卡在里面的那段时间里，没有工作人员在场。
这不仅让我感到恐惧，还让我一直焦虑不安，饱受创伤。更糟糕的是公园事后的处理方式。他们淡化了事件的严重性，声称我“在一分钟内”就被救了出来，甚至声称“没有按照正确的程序”——这完全是胡扯。如果我真的那么快就被救出来了，我怎么会不遵守他们所谓的安全程序呢？
我没有收到任何指示，也没有救援，完全是靠运气逃脱的。然而，公园的回应却暗示是我的错。他们声称我没有遵守他们的安全规定，我应该待在原地等待——尽管根本没有人来救我。他们的解释自相矛盾，令人反感。
我一路来到考文垂就是为了享受滑梯。我从未想过这段经历会给我留下永久的心理创伤。我感到被背叛了，不仅因为缺乏安全保障，还因为事后真相被否认。我希望没有人再经历这样的事。
我相信，既然有这样的设计问题，肯定还有其他人像我一样被卡在滑梯上，请不要保持沉默！
如果这件事发生在儿童、老年人或行动不便的人身上，后果可能是灾难性的。
我强烈建议其他人在前往之前三思。
#安全至上 #做得更好
一阵恐慌和恐惧之后，我意外地向后滑倒，落在底部，看到了紧急梯——我用它自己下去了。直到我落地后，才有工作人员问我是否还好。在我被卡在里面的那段时间里，没有工作人员在场。
这不仅让我感到恐惧，还让我一直焦虑不安，饱受创伤。更糟糕的是公园事后的处理方式。他们淡化了事件的严重性，声称我“在一分钟内”就被救了出来，甚至声称“没有按照正确的程序”——这完全是胡扯。如果我真的那么快就被救出来了，我怎么会不遵守他们所谓的安全程序呢？
我没有收到任何指示，也没有救援，完全是靠运气逃脱的。然而，公园的回应却暗示是我的错。他们声称我没有遵守他们的安全规定，我应该待在原地等待——尽管根本没有人来救我。他们的解释自相矛盾，令人反感。
我一路来到考文垂就是为了享受滑梯。我从未想过这段经历会给我留下永久的心理创伤。我感到被背叛了，不仅因为缺乏安全保障，还因为事后真相被否认。我希望没有人再经历这样的事。
我相信，既然有这样的设计问题，肯定还有其他人像我一样被卡在滑梯上，请不要保持沉默！
如果这件事发生在儿童、老年人或行动不便的人身上，后果可能是灾难性的。
我强烈建议其他人在前往之前三思。
#安全至上 #做得更好
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