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Unhelpful staff member
Village Antique Market的点评
点评：Visited in Sept - lots of nice items. Picked out some bits and bobs and left on the counter. Found some nice ceramic door knobs - in a box with lots of others labeled at £1 each - picked out 8 as they are vintage some chips and scuffs but perfect for us. When we went to pay a rather officious member of staff said £2 each, I pointed out the box said £1 each she replied - ‘no they are not. I know they are not it says £2 you are wrong they must be in the wrong box, I’m telling you they are £2’ I pointed out all the ceramic knobs were in one box that said £1. Instead of saying - ok let me just check she replied in a rather loud voice in front of other customers ‘No they are not I tell you’. Unfortunately due to her abrupt and unhelpful manner we left without purchasing any of the items which equated to approx £80. A bit of customer service training wouldn’t go a miss. Can your stall traders really afford to loose income because of a rude and unhelpful member of staff. Very disappointing and upsetting. Had she handled things differently and been more reasonable I would have paid the rate as quoted but she didn’t.
翻译：9 月份去过——很多好东西。挑了一些小玩意放在柜台上。发现了一些漂亮的陶瓷门把手——放在一个盒子里，里面还有很多其他的，每个标价 1 英镑——挑了 8 个，因为它们是复古的，虽然有些碎片和磨损，但对我们来说很完美。当我们去付款时，一位相当傲慢的工作人员说每个 2 英镑，我指出盒子上写着每个 1 英镑，她回答说——“不，它们不是。我知道它们不是，它写着 2 英镑，你错了，它们一定是在错误的盒子里，我告诉你它们是 2 英镑。”我指出所有的陶瓷旋钮都在一个写着 1 英镑的盒子里。她没有说——好的，让我检查一下，而是当着其他顾客的面大声回答说：“不，我告诉你，它们不是。”不幸的是，由于她唐突和没有帮助的态度，我们没有购买任何价值约 80 英镑的物品就离开了。一点客户服务培训是不会错过的。您的摊贩真的能承受因为一名粗鲁且不乐于助人的员工而损失收入吗？非常令人失望和沮丧。如果她处理事情的方式不同并且更合理，我会按照报价支付，但她没有。
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