Horrible employees ruined kids party, useless, incompetent, abusive!
Lasertron Linz的点评
点评:We had terrible customer service experience from the coworker at the desk and his teamleader, after the complain was made to him. The issue escalated terribly in front of all the kids and guests of the birtday party, when both employes came to our table later on, in the restaurant, to ask for explanation about the way I expressed my complain. They insulted me several times that I am awfull woman, laughing at me I have no man to defend me, so I have to do ot alone! All this in front of everyone. Even the wife of the team leader came to argue with me. And the team leader treatened me that he will kill me if I touch her! These employes definitely dont know how to properly and kindly serve customers. Even worst they escalated the problem and ruined a kids birthday party, embarrased me infrond everyone, leaving me in tears. They shall be immediately fired due to the way they badly damage the company image, and absolute lack of knowledge about handling customer complaints!
翻译:在向前台同事和他的组长投诉后,我们经历了一次非常糟糕的客户服务体验。事态在生日派对上所有孩子和宾客面前急剧升级,两名员工后来来到餐厅,要求我解释投诉的方式。他们多次侮辱我,说我是个糟糕的女人,嘲笑我没有人保护我,所以我必须独自面对一切!这一切都是当着所有人的面发生的。就连组长的妻子也来和我争论。组长威胁我说,如果我敢动她,他会杀了我!这些员工绝对不知道如何正确、友好地为客户服务。更糟糕的是,他们把问题升级,毁了一个孩子的生日派对,让我在所有人面前丢脸,让我泪流满面。他们应该立即被解雇,因为他们严重损害了公司形象,而且完全缺乏处理客户投诉的知识!