点评:On arrival it was told to me that my son wasn’t tall enough for the adventure plus! So had to be moved to the adventure round! Which was fine.
So I purchased gloves, phone lanyard and walked down to the meeting point. The staff wasn’t quite sure why I had no wrist band then they couldn’t find my booking on the system. The ‘manager’ and I say that loosely because he showed no real customer service skills didn’t give us wrist bands and then changed the timing of my booking without telling me.
Eventually Martin was fabulous, he got us on as soon as he could!
My little one (6yo), he got hesitant as soon as we went up, Yasmin came to the rescue she was so so good with with my little boy and made the experience a little less stressful I went from a crying child to a little boy smiling and keen to go on again and again.
Josh and Jack were brilliant too, such a great team on hand today!
Thank you all!
翻译:到达后,他们告诉我,我的儿子身高不够,不能参加冒险之旅!所以不得不转到冒险之旅!这没关系。
所以我买了手套和电话挂绳,走到集合点。工作人员不太清楚我为什么没有腕带,然后他们在系统上找不到我的预订。“经理”——我这么说是因为他没有表现出真正的客户服务技能,没有给我们腕带,然后在没有告诉我的情况下更改了我的预订时间。
最后,马丁太棒了,他尽快让我们上了!
我的小儿子(6 岁),我们一上去他就犹豫了,Yasmin 来救场了,她对我的小男孩非常好,让我的体验不那么紧张,我从一个哭泣的孩子变成了一个微笑的小男孩,渴望一次又一次地上去。
Josh 和 Jack 也很棒,今天在场的团队太棒了!
谢谢大家!