旅行
账户
Tripadvisor用户
Complete service failure and unreponsive customer service
2airport Shuttle Service的点评
点评：Nature of service failure:
The 9am pickup was confirmed the evening before.
We arrived at the pick-up point before the agreed time and after we rang to find out when the driver would arrive that 'due to traffic.' he would be a few minutes late. The story kept changing, then 20 then 35 and finally we were on board at 45 minutes late. The rest of the trip was uneventful and the driver competent.
I have run transport and despatch businesses since 1976 and have extensively used hire cars in my working career. The only description of this service that I can give is shamoblic!
Yes all companies can have a bad day but it what to do when this happens that differentiates good from bad. This company refused any discussion on crediting part of the cost as compensation despite repeated promises to 'look into it' over two weeks. And even more surprising was that the driver when he arrived 40 minutes late told us that 'he was doing us a favour but showing up'!!
So if you want to go somewhere on time forget this company!!
The 9am pickup was confirmed the evening before.
We arrived at the pick-up point before the agreed time and after we rang to find out when the driver would arrive that 'due to traffic.' he would be a few minutes late. The story kept changing, then 20 then 35 and finally we were on board at 45 minutes late. The rest of the trip was uneventful and the driver competent.
I have run transport and despatch businesses since 1976 and have extensively used hire cars in my working career. The only description of this service that I can give is shamoblic!
Yes all companies can have a bad day but it what to do when this happens that differentiates good from bad. This company refused any discussion on crediting part of the cost as compensation despite repeated promises to 'look into it' over two weeks. And even more surprising was that the driver when he arrived 40 minutes late told us that 'he was doing us a favour but showing up'!!
So if you want to go somewhere on time forget this company!!
翻译：服务失误的性质：
前一天晚上确认了上午 9 点的接送时间。
我们比约定时间提前到达接送点，打电话询问司机何时到达后，司机说“由于交通拥堵”，他会迟到几分钟。故事一直在变，然后是 20 分钟，然后是 35 分钟，最后我们迟到了 45 分钟才上车。剩下的旅程很顺利，司机也很称职。
我从 1976 年开始经营运输和调度业务，在我的职业生涯中广泛使用租车。我能给出的关于这项服务的唯一描述是混乱！
是的，所有公司都会有糟糕的一天，但当这种情况发生时该怎么做才是好坏的区别。尽管该公司一再承诺在两周内“调查此事”，但该公司拒绝讨论将部分成本记入赔偿金。更令人惊讶的是，司机迟到了 40 分钟，他告诉我们“他是在帮我们一个忙，但他还是来了”！！
因此，如果您想按时去某个地方，就忘记这家公司吧！！
前一天晚上确认了上午 9 点的接送时间。
我们比约定时间提前到达接送点，打电话询问司机何时到达后，司机说“由于交通拥堵”，他会迟到几分钟。故事一直在变，然后是 20 分钟，然后是 35 分钟，最后我们迟到了 45 分钟才上车。剩下的旅程很顺利，司机也很称职。
我从 1976 年开始经营运输和调度业务，在我的职业生涯中广泛使用租车。我能给出的关于这项服务的唯一描述是混乱！
是的，所有公司都会有糟糕的一天，但当这种情况发生时该怎么做才是好坏的区别。尽管该公司一再承诺在两周内“调查此事”，但该公司拒绝讨论将部分成本记入赔偿金。更令人惊讶的是，司机迟到了 40 分钟，他告诉我们“他是在帮我们一个忙，但他还是来了”！！
因此，如果您想按时去某个地方，就忘记这家公司吧！！
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