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LUISA FERNANDA G
Terrible Experience
Mega Wild Safaris的点评
点评：A terrible experience – I strongly advise against booking with Megawild.
We had an absolutely terrible experience with Megawild. We paid the full amount on the agreed dates, months in advance of our trip, based on Anne’s assurances that everything had been organised, booked and confirmed. Unfortunately, just two days before our trip, we received an email from Anne informing us that our safari had to be postponed due to internal financial issues. As we had already booked our international flights and additional accommodation for after the safari, rescheduling the trip was simply not an option.
Anne’s only proposed solution was for us to make an additional payment as a “top-up”, effectively lending Megawild more money to ensure the trip could go ahead.
This was an extremely disappointing situation to face, especially considering that we had already paid all the required fees in full and had been repeatedly assured by Anne that everything had been booked and paid for.
However, the problems did not stop there. The night before we were due to travel to Tanzania, Anne informed us that our trip might be cancelled because she had supposedly been unable to find a reliable tour operator in Tanzania. We later discovered that the actual problem was that she had not paid the Tanzanian tour operator for our trip. Understandably, the operator was not willing to provide services without receiving payment.
This was when we realised that many of the arrangements we had paid for months in advance had either not been properly booked or had not been paid for at all.
Eventually, another tour operator agreed to take over our trip, but unfortunately, the problems continued. We had to change some of our accommodation because the properties originally agreed upon were no longer available. Even more concerning, Anne had still not paid for the full Tanzania itinerary.
While we were staying in the Serengeti, our Tanzanian operator informed us that Anne was no longer responding to their messages and that the remaining portion of our trip had not been paid for. As a result, we had to cancel our planned stay in Tarangire and find alternative accommodation in Arusha at the last minute, completely disrupting our itinerary.
After everything we went through, including the stress, uncertainty and disruption to what was supposed to be a once-in-a-lifetime holiday, Megawild did not offer any compensation or meaningful resolution whatsoever.
We paid everything upfront, trusted the company to deliver what was promised, and instead found ourselves dealing with unpaid suppliers, unconfirmed bookings, last-minute changes and the constant risk of having our trip cancelled while already travelling in Africa.
Based on our personal experience, I would strongly advise anyone considering Megawild to think twice before booking. Paying months in advance does not guarantee that your accommodation, activities or tour operators have actually been secured. We genuinely regret trusting this company with such an important trip.
We had an absolutely terrible experience with Megawild. We paid the full amount on the agreed dates, months in advance of our trip, based on Anne’s assurances that everything had been organised, booked and confirmed. Unfortunately, just two days before our trip, we received an email from Anne informing us that our safari had to be postponed due to internal financial issues. As we had already booked our international flights and additional accommodation for after the safari, rescheduling the trip was simply not an option.
Anne’s only proposed solution was for us to make an additional payment as a “top-up”, effectively lending Megawild more money to ensure the trip could go ahead.
This was an extremely disappointing situation to face, especially considering that we had already paid all the required fees in full and had been repeatedly assured by Anne that everything had been booked and paid for.
However, the problems did not stop there. The night before we were due to travel to Tanzania, Anne informed us that our trip might be cancelled because she had supposedly been unable to find a reliable tour operator in Tanzania. We later discovered that the actual problem was that she had not paid the Tanzanian tour operator for our trip. Understandably, the operator was not willing to provide services without receiving payment.
This was when we realised that many of the arrangements we had paid for months in advance had either not been properly booked or had not been paid for at all.
Eventually, another tour operator agreed to take over our trip, but unfortunately, the problems continued. We had to change some of our accommodation because the properties originally agreed upon were no longer available. Even more concerning, Anne had still not paid for the full Tanzania itinerary.
While we were staying in the Serengeti, our Tanzanian operator informed us that Anne was no longer responding to their messages and that the remaining portion of our trip had not been paid for. As a result, we had to cancel our planned stay in Tarangire and find alternative accommodation in Arusha at the last minute, completely disrupting our itinerary.
After everything we went through, including the stress, uncertainty and disruption to what was supposed to be a once-in-a-lifetime holiday, Megawild did not offer any compensation or meaningful resolution whatsoever.
We paid everything upfront, trusted the company to deliver what was promised, and instead found ourselves dealing with unpaid suppliers, unconfirmed bookings, last-minute changes and the constant risk of having our trip cancelled while already travelling in Africa.
Based on our personal experience, I would strongly advise anyone considering Megawild to think twice before booking. Paying months in advance does not guarantee that your accommodation, activities or tour operators have actually been secured. We genuinely regret trusting this company with such an important trip.
翻译：一次极其糟糕的体验——我强烈建议大家切勿通过Megawild预订服务。
我们在使用Megawild的服务时经历了极其糟糕的情况。根据Anne的保证，所有行程都已安排妥当并确认无误，因此我们按照约定日期在出发前数月就付清了全额费用。可惜的是，就在出发前两天，我们收到了Anne发来的邮件，称由于公司内部财务问题，我们的游猎之旅不得不延期。由于我们已经预订了国际航班以及游猎结束后的住宿，重新安排行程根本不可行。
安妮提出的唯一解决办法就是让我们再支付一笔“补充费用”，实际上就是借更多钱给Megawild，以确保行程能够顺利进行。
这种情况真是令人极为失望。尤其考虑到我们已经全额支付了所有所需费用，而且安妮也一再向我们保证一切都已预订并付款妥当。
然而，问题并未就此结束。在我们原计划前往坦桑尼亚的前一晚，安妮告诉我们，我们的行程可能会被取消，因为据称她没能找到一家可靠的坦桑尼亚旅游运营商。后来我们才发现，真正的问题在于她没有向坦桑尼亚的旅游运营商支付我们这次旅行的费用。不难理解，该运营商在收不到款项的情况下自然不愿提供服务。
就在那时我们意识到，我们几个月前就已经付费的许多旅行安排要么根本没被妥善预订，要么就根本没付款。
最终，另一家旅游运营商同意接手我们的行程，但遗憾的是，问题依旧存在。我们不得不更换部分住宿地点，因为最初预定的酒店已无法预订。更令人担忧的是，安妮仍未付清整个坦桑尼亚之旅的费用。
我们在塞伦盖蒂逗留期间，当地的旅行社告诉我们，安妮不再回复他们的消息，而且我们行程的剩余费用也尚未支付。因此……我们不得不在最后一刻取消原定在塔兰吉雷的住宿计划，并在阿鲁沙另寻住处，这完全打乱了我们的行程安排。
经历了种种波折——压力、不确定性，以及原本堪称一生一次的度假计划被彻底打乱——Megawild却并未提供任何补偿或实质性的解决方案。
我们事先支付了全部费用，也信任这家公司能够履行承诺。结果我们不得不应对供应商拒收款项、预订信息未得到确认、临时变更计划，以及在非洲旅行期间行程可能被取消的持续风险。
根据我们的亲身经历，我强烈建议任何考虑选择Megawild的人在预订前三思。提前数月付款也并不能保证住宿、活动安排或旅游服务真的已经落实。我们真心后悔把如此重要的行程交给这家公司来安排。
我们在使用Megawild的服务时经历了极其糟糕的情况。根据Anne的保证，所有行程都已安排妥当并确认无误，因此我们按照约定日期在出发前数月就付清了全额费用。可惜的是，就在出发前两天，我们收到了Anne发来的邮件，称由于公司内部财务问题，我们的游猎之旅不得不延期。由于我们已经预订了国际航班以及游猎结束后的住宿，重新安排行程根本不可行。
安妮提出的唯一解决办法就是让我们再支付一笔“补充费用”，实际上就是借更多钱给Megawild，以确保行程能够顺利进行。
这种情况真是令人极为失望。尤其考虑到我们已经全额支付了所有所需费用，而且安妮也一再向我们保证一切都已预订并付款妥当。
然而，问题并未就此结束。在我们原计划前往坦桑尼亚的前一晚，安妮告诉我们，我们的行程可能会被取消，因为据称她没能找到一家可靠的坦桑尼亚旅游运营商。后来我们才发现，真正的问题在于她没有向坦桑尼亚的旅游运营商支付我们这次旅行的费用。不难理解，该运营商在收不到款项的情况下自然不愿提供服务。
就在那时我们意识到，我们几个月前就已经付费的许多旅行安排要么根本没被妥善预订，要么就根本没付款。
最终，另一家旅游运营商同意接手我们的行程，但遗憾的是，问题依旧存在。我们不得不更换部分住宿地点，因为最初预定的酒店已无法预订。更令人担忧的是，安妮仍未付清整个坦桑尼亚之旅的费用。
我们在塞伦盖蒂逗留期间，当地的旅行社告诉我们，安妮不再回复他们的消息，而且我们行程的剩余费用也尚未支付。因此……我们不得不在最后一刻取消原定在塔兰吉雷的住宿计划，并在阿鲁沙另寻住处，这完全打乱了我们的行程安排。
经历了种种波折——压力、不确定性，以及原本堪称一生一次的度假计划被彻底打乱——Megawild却并未提供任何补偿或实质性的解决方案。
我们事先支付了全部费用，也信任这家公司能够履行承诺。结果我们不得不应对供应商拒收款项、预订信息未得到确认、临时变更计划，以及在非洲旅行期间行程可能被取消的持续风险。
根据我们的亲身经历，我强烈建议任何考虑选择Megawild的人在预订前三思。提前数月付款也并不能保证住宿、活动安排或旅游服务真的已经落实。我们真心后悔把如此重要的行程交给这家公司来安排。
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