点评:Did 2 days diving with this company and dived out of the their centre next to the Westin (they have multiple centres in Mauritius). Contacted Mukesh months in advance to arrange a special dive to snake island - he responded to say that this was all ok and booked (as long as the weather was fine).
First day dives were around the Troux aux biches area. We arrived on time and got kit setup. We then waited almost an hour for divers from two other resorts to arrive via car and boat. The divers that arrived from another resort decided not to dive with us as the boat appeared too crowded (6 divers including us on the boat, if they had joined this would mean a total of 11 divers on a very small boat). We did the two dives which were kept very short 30 mins each due to beginner divers on the boat. First dive one of the beginners had a free flowing regulator which was swapped out for another set.
After we got back onshore we were told that we could not go to snake island the next day due to a full moon causing the main attraction (sharks) not to be there. This seemed odd and I contacted many other dive centres to ask if this is true (it was not). Other factors at play for sharks not to be there but there is still a chance to see them. We did not want to do another reef dive so I spoke to the centre and said we would not go. After a few phonecalls between the dive centre staff we were told that we would go to snake island if weather was fine. We said ok and would be there for the agreed time the next day.
The next day we turned up at the agreed time and got everything ready. Checked my tank pressure and it was low at 150 bar. Got this topped up and all other tanks checked (a few more at lower pressures as well). A review further down points to the same situation occurring to them, clearly a recurring issue. Again had to wait another hour for all divers to turn up. Asked instructors before we got on the boat if we were going to snake island and response was yes but we would see what weather was like when we were sailing. The boat turned up with 2 beginner divers which was odd considering that the snake island site is for advanced divers only. We boarded and started our journey. Some bumps as we made our way to coin de mire (on the way to snake island) but nothing huge. We immediately stopped at coin de mire island and were told we were not going to snake island due to weather. We were offered a discount on some further diving at the local dive sites immediately which was again odd.
We did the 2 dives at coin de mire island and then returned. A few issues with again a set of free flowing regs, boat engine cutting out mid journey and boat going broadside when dropping off other divers.
We believe we were lied to about ever going to snake island. The dive shop had clearly made the decision that we would go to an easier dive site before we got on the boat due to beginner divers having been booked on.
I whatsapped Mukesh about this and was told that the decision to not go was based on weather. He said the beginner divers had texted in the morning to say they would join us. He also said he would never take beginner divers to this site. He said the beginner divers had messaged in the morning to come on a dive trip. This would mean that we were never going to snake island and should have been told this before we got on the boat.
Offered Mukesh a meeting to talk through this in person but did not get one.
I’ve dived many time in Mauritius over a period of 9 years - there are much better centres to go to in terms of safety and customer service. I would certainly not recommend diving with this centre.
翻译:在这家公司潜水了两天,并从威斯汀旁边的他们的中心潜水(他们在毛里求斯有多个中心)。提前几个月联系了 Mukesh,安排一次去蛇岛的特别潜水 - 他回复说这一切都可以并已预订(只要天气好)。
第一天的潜水地点是 Troux aux biches 地区。我们准时到达并安装了套件。然后我们等了将近一个小时,等待来自另外两个度假村的潜水员乘车和船到达。从另一个度假村到达的潜水员决定不和我们一起潜水,因为船看起来太拥挤了(船上有 6 名潜水员,包括我们在内,如果他们加入,这意味着一艘很小的船上总共有 11 名潜水员)。我们进行了两次潜水,由于船上有初学者潜水员,每次潜水时间都很短,只有 30 分钟。第一次潜水时,一位初学者有一个自由流动的调节器,被换成了另一套。
当我们回到岸上后,我们被告知我们第二天不能去蛇岛,因为满月导致主要景点(鲨鱼)不在那里。这看起来很奇怪,我联系了许多其他潜水中心询问这是否属实(事实并非如此)。其他因素导致鲨鱼无法出现,但仍有机会看到它们。我们不想再进行一次珊瑚礁潜水,所以我与中心交谈并说我们不会去。潜水中心工作人员打了几次电话后,我们被告知如果天气好的话我们会去蛇岛。我们说好的,第二天就会在约定的时间到达。
第二天,我们按照约定的时间到了,把一切都准备好了。检查我的油箱压力,压力低至 150 巴。将其加满并检查所有其他储罐(还有一些在较低压力下)。进一步的审查指出了他们身上发生的同样的情况,显然是一个反复出现的问题。再次不得不再等一个小时才能让所有潜水员出现。上船前询问教练是否要去蛇岛,回答是肯定的,但我们会看看航行时的天气情况。船上有 2 名初级潜水员,考虑到蛇岛只适合高级潜水员,这很奇怪。我们登上了船,开始了我们的旅程。当我们去硬币德米尔(在去蛇岛的路上)的路上遇到了一些颠簸,但没什么大不了的。我们立即在硬币德米尔岛停了下来,并被告知由于天气原因我们不会去蛇岛。我们立即获得了在当地潜水地点进一步潜水的折扣,这又很奇怪。
我们在科德米尔岛潜水了两次然后返回。再次出现了一些问题,即一组自由流动的规则,船发动机在中途切断,以及在放下其他潜水员时船侧舷侧行驶。
我们相信我们在去蛇岛的事情上被骗了。由于已经预订了初学者潜水员,潜水店显然已经决定在我们上船之前我们会去一个更容易的潜水地点。
我向穆克什通报了此事,并被告知不去的决定是基于天气。他说初级潜水员早上发短信说他们会加入我们。他还表示,他永远不会带初学者潜水员到这个地点。他说,初级潜水员早上发消息说要来参加一次潜水之旅。这意味着我们永远不会去蛇岛,应该在我们上船之前就被告知这一点。
向穆克什提出了一次会面来亲自讨论此事,但没有得到批准。
在 9 年的时间里,我在毛里求斯潜水了很多次 - 在安全和客户服务方面有更好的中心可以去。我当然不会推荐在这个中心潜水。