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Awful staff, clearly under trained with zero interest in customer service or safety. All falls on the management.
Ninja Warrior UK Adventure Park Wigan的点评
点评：Staff are all under trained and not enoughof them. Ninja warrior places profit over safety and customer service.
Told to buy socks in order to participate in activities when attempting to check in on my autistic child who had disappeared to the blind spot of the main area for a number of mins. Ironic as no member of staff was wearing the grip socks. No offering of assistance to a parent who is looking to check in with their child,simply signposted to reception for said purchase.
Manager hid on phone while giving instructions to a clearly under trained member of staff when I questioned the policy.
Not a single member of staff corrects the behaviour of the children or misuse of the course. Instead they stand at the entrance and chat amongst themselves. Multiple blind spots where no staff ventures and if you're lucky to find one they clearly have no interest in safety.
This all stems from clear weak, non-present and disinterested management of the site.
2nd time and last time going. Same issues as the last time.
Told to buy socks in order to participate in activities when attempting to check in on my autistic child who had disappeared to the blind spot of the main area for a number of mins. Ironic as no member of staff was wearing the grip socks. No offering of assistance to a parent who is looking to check in with their child,simply signposted to reception for said purchase.
Manager hid on phone while giving instructions to a clearly under trained member of staff when I questioned the policy.
Not a single member of staff corrects the behaviour of the children or misuse of the course. Instead they stand at the entrance and chat amongst themselves. Multiple blind spots where no staff ventures and if you're lucky to find one they clearly have no interest in safety.
This all stems from clear weak, non-present and disinterested management of the site.
2nd time and last time going. Same issues as the last time.
翻译：员工培训不足，人手不足。忍者战士把利润置于安全和客户服务之上。
我的孩子患有自闭症，在主区域的盲区消失了好几分钟，我试图去查看他，却被告知要买袜子才能参加活动。讽刺的是，没有一个员工穿着防滑袜。没有一个家长愿意帮助带孩子去查看，只是指示他们去前台购买。
当我质疑这项政策时，经理一边打电话，一边给一个明显培训不足的员工做指示。
没有一个员工纠正孩子们的行为或课程的滥用。相反，他们站在入口处互相聊天。盲区很多，员工不敢靠近，即使你幸运地找到一个，他们显然对安全毫无兴趣。
这一切都源于场地管理明显薄弱、缺席和漠不关心。
第二次去，也是最后一次。和上次的问题一样。
我的孩子患有自闭症，在主区域的盲区消失了好几分钟，我试图去查看他，却被告知要买袜子才能参加活动。讽刺的是，没有一个员工穿着防滑袜。没有一个家长愿意帮助带孩子去查看，只是指示他们去前台购买。
当我质疑这项政策时，经理一边打电话，一边给一个明显培训不足的员工做指示。
没有一个员工纠正孩子们的行为或课程的滥用。相反，他们站在入口处互相聊天。盲区很多，员工不敢靠近，即使你幸运地找到一个，他们显然对安全毫无兴趣。
这一切都源于场地管理明显薄弱、缺席和漠不关心。
第二次去，也是最后一次。和上次的问题一样。
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