点评:I purchased a gift card as a housewarming gift for friends from the store in Irmo, SC in April. They don’t want to plant in the height of summer heat but when they went in the Fall to redeem the gift card they discovered BB Barns had sold this location and had not made any arrangements with the new owners to honor the gift cards. I had actually been on their mailing list and had never received any notice that they were leaving the market. When I contacted the Asheville location to get a refund of the gift card, I was told my options were to come to Asheville to spend the gift card or to pick out something online. I asked the manager to reconsider and he said he would check with the financial office and after not hearing from him for a week, I called only to find out that there would be no reconsideration. Amazingly poor customer service.
翻译:四月份,我从南卡罗来纳州伊尔莫的一家商店购买了一张礼品卡,作为送给朋友的乔迁贺礼。他们不想在炎热的夏天种植植物,但当他们秋天去兑换礼品卡时,发现 BB Barns 已经卖掉了这家店,而且没有与新主人就礼品卡兑现做出任何安排。我实际上一直在他们的邮寄名单上,从未收到他们要离开市场的任何通知。当我联系阿什维尔店退还礼品卡时,他们告诉我,我的选择是来阿什维尔用礼品卡购物或在网上挑选商品。我要求经理重新考虑,他说他会与财务办公室核实,但一周都没有收到他的回复,我打电话才发现他们不会重新考虑。客户服务太差了。