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Uchechi I
Complaint Regarding Unprofessional Conduct by Driver and Poor Customer Service.
Peace Mass Transit的点评
点评：I am writing to express my deep dissatisfaction with the unprofessional conduct of one of your drivers and the lack of support from your customer service representatives.
On Saturday, 17th May 2025, my uncle’s wife sent some foodstuffs from Aba, Abia State through your park. The assigned driver, Alaoma (0902 964 2997), assured us he would leave for Lagos (Berger Bus Stop) that same day after receiving payment.
However, not only did he fail to fulfill this promise, he also blatantly lied to my mother and sister, claiming he was already en route to Lagos. He then stopped answering calls.
Later that evening, around 7pm, he finally called to say he couldn’t make the trip without providing any tangible reason or offering an apology. He further relayed through my aunt that he would be in Lagos on Sunday, a claim that has proven false.
As I type this at 11:30pm, my mother and sister are still waiting at Berger Bus Stop. This has caused significant inconvenience and wasted over N7,000 in transport costs alone.
Worse still, the driver only answers calls when he pleases and speaks in a rude manner.
In a bid to resolve this issue, I contacted your customer service and was able to speak with Mr. Peter Adebayo (0913 831 5658) and Mr. Successful Philip Seymour (0913 682 3475). Unfortunately, neither of them was helpful. They dismissed my concerns, interrupted my explanations, and responded without addressing the actual issue.
This experience has been completely unacceptable. I am forced to ask: what kind of individuals does Peace Mass Transit employ to represent its brand?
I expect an immediate response and a resolution to this matter. At the very least, an apology, a refund for the expenses incurred, and disciplinary action against the driver and involved staff are in order.
Sincerely,
Ijeoma
0808 901 6854
On Saturday, 17th May 2025, my uncle’s wife sent some foodstuffs from Aba, Abia State through your park. The assigned driver, Alaoma (0902 964 2997), assured us he would leave for Lagos (Berger Bus Stop) that same day after receiving payment.
However, not only did he fail to fulfill this promise, he also blatantly lied to my mother and sister, claiming he was already en route to Lagos. He then stopped answering calls.
Later that evening, around 7pm, he finally called to say he couldn’t make the trip without providing any tangible reason or offering an apology. He further relayed through my aunt that he would be in Lagos on Sunday, a claim that has proven false.
As I type this at 11:30pm, my mother and sister are still waiting at Berger Bus Stop. This has caused significant inconvenience and wasted over N7,000 in transport costs alone.
Worse still, the driver only answers calls when he pleases and speaks in a rude manner.
In a bid to resolve this issue, I contacted your customer service and was able to speak with Mr. Peter Adebayo (0913 831 5658) and Mr. Successful Philip Seymour (0913 682 3475). Unfortunately, neither of them was helpful. They dismissed my concerns, interrupted my explanations, and responded without addressing the actual issue.
This experience has been completely unacceptable. I am forced to ask: what kind of individuals does Peace Mass Transit employ to represent its brand?
I expect an immediate response and a resolution to this matter. At the very least, an apology, a refund for the expenses incurred, and disciplinary action against the driver and involved staff are in order.
Sincerely,
Ijeoma
0808 901 6854
翻译：我写信是为了表达我对贵公司一名司机的不专业行为以及客服人员缺乏支持服务的强烈不满。
2025年5月17日，星期六，我叔叔的妻子从阿比亚州阿巴市经贵公司停车场运送了一些食品。指派的司机阿拉奥玛（Alaoma，电话：0902 964 2997）向我们保证，收到付款后，他会在当天出发前往拉各斯（伯杰巴士站）。
然而，他不仅没有兑现这一承诺，还公然欺骗我的母亲和妹妹，声称他已经在前往拉各斯的路上。之后，他就不再接听电话了。
当天晚上7点左右，他终于打来电话说他无法成行，既没有提供任何切实的理由，也没有道歉。他还通过我姑姑转达说，他周日会到拉各斯，但事实证明这一说法是错误的。
当我晚上 11:30 写下这些文字时，我的母亲和妹妹仍在伯杰巴士站等车。这造成了极大的不便，仅交通费用就浪费了超过 7,000 奈拉。
更糟糕的是，司机只在自己高兴的时候接电话，而且说话粗鲁无礼。
为了解决这个问题，我联系了你们的客服，并联系上了 Peter Adebayo 先生（0913 831 5658）和 Philip Seymour 先生（0913 682 3475）。可惜的是，他们两人都没能提供帮助。他们无视我的担忧，打断我的解释，并且在没有解决实际问题的情况下就做出了回应。
这种经历完全令人无法接受。我不得不问：Peace Mass Transit 雇佣了什么样的人来代表其品牌？
我希望能够立即回复并解决此事。至少，应该向司机道歉，退还相关费用，并对司机和涉事员工进行纪律处分。
此致，
Ijeoma
0808 901 6854
2025年5月17日，星期六，我叔叔的妻子从阿比亚州阿巴市经贵公司停车场运送了一些食品。指派的司机阿拉奥玛（Alaoma，电话：0902 964 2997）向我们保证，收到付款后，他会在当天出发前往拉各斯（伯杰巴士站）。
然而，他不仅没有兑现这一承诺，还公然欺骗我的母亲和妹妹，声称他已经在前往拉各斯的路上。之后，他就不再接听电话了。
当天晚上7点左右，他终于打来电话说他无法成行，既没有提供任何切实的理由，也没有道歉。他还通过我姑姑转达说，他周日会到拉各斯，但事实证明这一说法是错误的。
当我晚上 11:30 写下这些文字时，我的母亲和妹妹仍在伯杰巴士站等车。这造成了极大的不便，仅交通费用就浪费了超过 7,000 奈拉。
更糟糕的是，司机只在自己高兴的时候接电话，而且说话粗鲁无礼。
为了解决这个问题，我联系了你们的客服，并联系上了 Peter Adebayo 先生（0913 831 5658）和 Philip Seymour 先生（0913 682 3475）。可惜的是，他们两人都没能提供帮助。他们无视我的担忧，打断我的解释，并且在没有解决实际问题的情况下就做出了回应。
这种经历完全令人无法接受。我不得不问：Peace Mass Transit 雇佣了什么样的人来代表其品牌？
我希望能够立即回复并解决此事。至少，应该向司机道歉，退还相关费用，并对司机和涉事员工进行纪律处分。
此致，
Ijeoma
0808 901 6854
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