点评:My son and I booked the self guided “O” Trek in Patagonia, Chile with Pygmy Elephant. It was the first time we have used this company, but it won’t be the last. We were very impressed by their organization and communication and were very appreciative of the customizations allowed. I had a lot of questions before we even booked the trip and they were all answered in a timely manner. A few months after booking the trip, there were some logistical problems with the “O” trek due to a tragedy. Pygmy Elephant kept us informed as changes/restrictions were added and removed. Nikki did a wonderful job of keeping me calm. We especially appreciated the pre-trip virtual briefing meeting. By the time our departure arrived, everything was back to normal and we had a fantastic trip! We had to call the emergency line once due to a missed connection (we didn’t want our 2 night hotel reservation mistakenly cancelled) and Brenda was immediately on it. Our lodging, meals, and extra tours (glacier hiking & kayaking) were without any glitches. While I realize it can be cheaper to make all the reservations yourself, it was worth the peace of mind to have Pygmy Elephant do it and know that someone always had your back! Would definitely use them again!!
翻译:我和儿子通过Pygmy Elephant预订了智利巴塔哥尼亚的“O”字形徒步之旅。这是我们第一次选择这家公司,但绝对不会是最后一次。他们的组织和沟通给我们留下了深刻的印象,我们也非常感谢他们允许的个性化定制。在预订行程之前,我有很多疑问,他们都及时解答了。预订行程几个月后,由于一场悲剧,“O”字形徒步之旅出现了一些后勤方面的问题。Pygmy Elephant始终与我们保持沟通,及时告知我们行程的变更和限制。Nikki出色地安抚了我的情绪。我们尤其感谢行前线上说明会。等到我们出发的时候,一切都恢复正常了,我们度过了一段美好的旅程!途中,由于一次电话接通失败(我们不想让预订的两晚酒店被误取消),我们不得不拨打紧急电话,Brenda立即接听了电话并处理了问题。我们的住宿、餐饮和额外行程(冰川徒步和皮划艇)都非常顺利。虽然我知道自己预订所有项目可能更便宜,但让 Pygmy Elephant 代劳带来的安心感和保障感真的非常值得!下次肯定还会选择他们!