旅行
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Tripadvisor用户
Great potential but needs improvement
Frutigresort的点评
点评：The geographical location and children activities had us hoping we’d found our “go to” weekend getaway for years to come, unfortunately aside the excellent facilities for children, this hotel lacks any notion of customer service and we were left feeling short changed.
The room is decent, smaller than it looked on pictures but clean and modern. Staff were responsive when the babycot was missing and offered to help us carry our bags. However, the surroundings are very noisy so when windows are open you can hear neighbors, kids screaming etc. Something we kind of expected for a family resort and something we could have lived with if everything else was spotless.
However, the restaurant experience is where we feel a lot of improvements can be made.
When you come down for dinner, staff almost jump on you if you even come close to touching the buffet because you have to pay first. This is all very odd considering we are staying at the hotel and wearing bracelets to indicate that. Queues at the single cash register in the restaurant are long, and the staff really emphasize all the “rules”. For example: if you take the all you can eat, you can only have 1 dessert per person, one hot beverage etc. This actually becomes a lauging/talking point amongst the guests and we are left wondering whether the staff are under very strict guidelines.
The buffet itself is definitely not worth the 49chf/39chf depending on the night per person. Its similar quality to the food of a staff canteen.
Breakfast is a similar ordeal, with a few strange rules (only 2 hot drinks per person) and a real feeling that you are constantly being watched by staff. You also have to clean up your own tables (again, feels like a canteen).
Breakfast quality is average.
Overall, we felt that it was not worth the chf300+ per night for the room and definitely not worth the chf49+ per person for the buffet.
The staff needs to work on making guests feel welcomed, not like they are at school and constantly at risk of being told off by the teachers (again laughing point amongst guests).
This hotel has huge potential but the catering experience needs a complete revamp of the concept or a serious price reduction. We would also have liked to see more flexible hours on the activites and not having to dig in our pocket even more for each of them.
The room is decent, smaller than it looked on pictures but clean and modern. Staff were responsive when the babycot was missing and offered to help us carry our bags. However, the surroundings are very noisy so when windows are open you can hear neighbors, kids screaming etc. Something we kind of expected for a family resort and something we could have lived with if everything else was spotless.
However, the restaurant experience is where we feel a lot of improvements can be made.
When you come down for dinner, staff almost jump on you if you even come close to touching the buffet because you have to pay first. This is all very odd considering we are staying at the hotel and wearing bracelets to indicate that. Queues at the single cash register in the restaurant are long, and the staff really emphasize all the “rules”. For example: if you take the all you can eat, you can only have 1 dessert per person, one hot beverage etc. This actually becomes a lauging/talking point amongst the guests and we are left wondering whether the staff are under very strict guidelines.
The buffet itself is definitely not worth the 49chf/39chf depending on the night per person. Its similar quality to the food of a staff canteen.
Breakfast is a similar ordeal, with a few strange rules (only 2 hot drinks per person) and a real feeling that you are constantly being watched by staff. You also have to clean up your own tables (again, feels like a canteen).
Breakfast quality is average.
Overall, we felt that it was not worth the chf300+ per night for the room and definitely not worth the chf49+ per person for the buffet.
The staff needs to work on making guests feel welcomed, not like they are at school and constantly at risk of being told off by the teachers (again laughing point amongst guests).
This hotel has huge potential but the catering experience needs a complete revamp of the concept or a serious price reduction. We would also have liked to see more flexible hours on the activites and not having to dig in our pocket even more for each of them.
翻译：地理位置和儿童活动让我们希望能在未来几年找到我们的“去”周末度假胜地，不幸的是，除了为儿童提供的一流设施外，这家酒店缺乏任何客户服务的概念，我们感觉没有什么变化。
房间很不错，比图片上看起来要小，但干净、现代。当婴儿床丢失时，工作人员做出了回应，并主动提出帮助我们搬运行李。然而，周围环境非常吵闹，所以当窗户打开时，你可以听到邻居、孩子们的尖叫声等。这是我们对家庭度假胜地的期望，如果其他一切都一尘不染，我们本来可以忍受的。
然而，我们认为餐厅体验还有很多可以改进的地方。
当你下来吃晚饭的时候，如果你差点接触到自助餐，工作人员几乎会扑向你，因为你必须先付钱。考虑到我们住在酒店并戴着手镯来表明这一点，这一切都很奇怪。餐厅单点收银台前排起长队，工作人员非常强调所有“规则”。例如：如果你吃饱了，每人只能吃一份甜点、一份热饮等。这实际上成为客人之间的笑点，我们不禁想知道工作人员是否受到非常严格的指导。
自助餐本身绝对不值 49 瑞士法郎/39 瑞士法郎，具体取决于每人的住宿时间。其质量与员工食堂的食物相似。
早餐也是一个类似的考验，有一些奇怪的规则（每人只能喝 2 杯热饮），并且真正感觉你一直被工作人员监视。你还必须清理自己的桌子（再次，感觉就像一个食堂）。
早餐质量一般。
总的来说，我们觉得房间每晚不值得 300+ 瑞士法郎，自助餐绝对不值得每人 49+ 瑞士法郎。
工作人员需要努力让客人感到受欢迎，而不是像在学校一样，经常面临被老师责骂的风险（再次成为客人的笑点）。
这家酒店潜力巨大，但餐饮体验需要彻底改造概念或大幅降价。我们还希望看到活动的时间更加灵活，而不必为每项活动掏更多钱。
房间很不错，比图片上看起来要小，但干净、现代。当婴儿床丢失时，工作人员做出了回应，并主动提出帮助我们搬运行李。然而，周围环境非常吵闹，所以当窗户打开时，你可以听到邻居、孩子们的尖叫声等。这是我们对家庭度假胜地的期望，如果其他一切都一尘不染，我们本来可以忍受的。
然而，我们认为餐厅体验还有很多可以改进的地方。
当你下来吃晚饭的时候，如果你差点接触到自助餐，工作人员几乎会扑向你，因为你必须先付钱。考虑到我们住在酒店并戴着手镯来表明这一点，这一切都很奇怪。餐厅单点收银台前排起长队，工作人员非常强调所有“规则”。例如：如果你吃饱了，每人只能吃一份甜点、一份热饮等。这实际上成为客人之间的笑点，我们不禁想知道工作人员是否受到非常严格的指导。
自助餐本身绝对不值 49 瑞士法郎/39 瑞士法郎，具体取决于每人的住宿时间。其质量与员工食堂的食物相似。
早餐也是一个类似的考验，有一些奇怪的规则（每人只能喝 2 杯热饮），并且真正感觉你一直被工作人员监视。你还必须清理自己的桌子（再次，感觉就像一个食堂）。
早餐质量一般。
总的来说，我们觉得房间每晚不值得 300+ 瑞士法郎，自助餐绝对不值得每人 49+ 瑞士法郎。
工作人员需要努力让客人感到受欢迎，而不是像在学校一样，经常面临被老师责骂的风险（再次成为客人的笑点）。
这家酒店潜力巨大，但餐饮体验需要彻底改造概念或大幅降价。我们还希望看到活动的时间更加灵活，而不必为每项活动掏更多钱。
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