点评:I have visited Ventisquero at least five times in the past. I’ve always loved this winery for its incredible wines, impeccable views, and historically kind staff. Unfortunately, after my most recent experience, I will not be returning, and I suggest you spend your time elsewhere in the Colchagua Valley. We arrived to find only one small group of six being helped. We waited for 25 minutes without a single greeting or acknowledgment. When I finally went inside to ask if they were even open, the staff member told me he would help us "in a few minutes." Another 30 minutes passed. Not only did he fail to come over, but he moved on to help a new private group while completely ignoring my friend when she tried to catch his attention. We weren't looking for a formal tasting; we simply wanted to buy a few bottles and leave. It would have taken 20 seconds to say, "I’m sorry, we are only serving customers with reservations today," but he didn't even have that basic decency. To be ignored for nearly an hour after making the long drive out there is unacceptable. There are too many world-class wineries in this region that actually value their guests to waste time at a place that treats paying customers as an inconvenience. Go somewhere else.
翻译:我过去至少去过Ventisquero酒庄五次。我一直很喜欢这家酒庄,因为它出产的葡萄酒品质卓越,景色优美,而且员工一向热情友好。然而,最近一次的经历让我彻底失望,我以后不会再去了,也建议大家把时间花在科尔查瓜山谷的其他地方。我们到达时,发现只有一小群六人正在接受接待。我们等了25分钟,却连一句招呼或回应都没有。最后我进去问他们是否营业,工作人员告诉我他“马上”会来招呼我们。又过了30分钟,他不仅没有过来,反而去接待另一组预订的客人,完全无视我朋友试图引起他注意。我们并不是想参加正式的品酒会,只是想买几瓶酒就走。他只需要20秒钟就能说一句“不好意思,我们今天只接待预订的客人”,但他连这点基本的礼貌都没有。长途跋涉而来,却被冷落了近一个小时,这简直令人无法接受。这片地区有太多真正重视客人的世界级酒庄,何必浪费时间在一个把付费顾客当成麻烦的地方呢?去别的地方吧。