点评:We purchased classes for 3 days , 3 hrs each for snowboarding for my daughter. The instructor was mediocre at best. She pretty much was the same level when she started despite having 6 hrs lessons. On the 3rd and last day her bottom was totally blue and barely able to walk. she later told me she had a really bad fall the day before with the instructor conveniently overlooked not informing me , nor advising her that most probably she won't be able to move the next day!! I had purchased insurance for that exact reason, only to find out they do not honor the scam of insurance they sell! they wanted my daughter to go to a doctor, take scans, Xrays , etc to ensure no concussion / fracture is present and then perhaps review the doctors note to decide! I did go to the main office trying to speak to the manager explaining that we are from US and my doctor visit will eb more than the refund for the last day we had to miss, and also being a healthcare provider I can tell my daughter doesn't have a broken bone nor having a concussion yet she refused to refund our last day despite having purchased their insurance that should have covered missing class due to illness, her excuse? my teacher won't get paid!!! OUTRAGEOU
翻译:我们为我女儿购买了为期 3 天、每次 3 小时的滑雪课程。教练充其量只是平庸。尽管上了 6 小时的课程,但她刚开始时的水平几乎是相同的。第三天也是最后一天,她的屁股完全变蓝了,几乎无法行走。她后来告诉我,她前一天摔得很厉害,教练很容易被忽视,没有通知我,也没有告诉她很可能她第二天就无法动弹了!我正是出于这个原因购买了保险,却发现他们不兑现他们销售的保险骗局!他们希望我女儿去看医生,进行扫描、X光检查等,以确保不存在脑震荡/骨折,然后也许可以查看医生的说明来决定!我确实去总办公室试图与经理交谈,解释说我们来自美国,我的看医生将比我们不得不错过的最后一天的退款还要多,而且作为一名医疗保健提供者,我可以告诉我的女儿不会没有骨折,也没有脑震荡,但她拒绝退还我们最后一天的费用,尽管她购买了应该涵盖因病缺课的保险,她的借口是什么?我的老师拿不到工资!!!令人愤慨