Last Year sheer perfection this Year very disappointing - Saphos Trains (克鲁郡) - Saphos Trains - 458条旅客点评与比价

Peter C

Last Year sheer perfection this Year very disappointing

Saphos Trains的点评

2026年06月01日发布于: 海外

点评：Cheltenham to Dartmouth - Last year was our 1st experience with Saphos Trains the experience was sheer perfection treated so well. Offered Tea or Coffee every 10 minutes , later Bottles of Water Water and information about the next Stop on the way back. This time the service was terrible had to track down somebody to serve us with Tea the Milk Jugs were only ever half filled each time. They ran out of hot Water on one occasion. Happy to talk to some ( in the cheaper Seat ) about time BA but we were generally ignored. Half way through the Journey back having watched other Tables offered Bottled Water. I enquired as to whether we could have a Bottle. A Bottle was supplied to us I then realised we had no Glasses so when a member of the Team passed eventually, I pleasantly asked for 2 Glasses they never came. It got dark we did not know how close we were to Cheltenham so unknowing our actually location we made your way to the Door standing for over 20 minutes my Partner with varicose veins was not happy, we approached a Station and it was ours. No information about the Station we were approaching was given so ended up being stressed out. Last Year was perfect this Year some of us were mainly ignored. Appeared to me that certain members of Staff were happy to chat and ignore other Passengers. We had great expectations about the Days service assuming it was up to the standers of last Year it was not . Coach H

翻译：从切尔滕纳姆到达特茅斯——去年是我们第一次乘坐Saphos Trains的列车，体验堪称完美，服务周到。每隔10分钟就有人提供茶或咖啡，后来还提供了瓶装水，并告知我们回程途中的下一站信息。但这次服务却糟糕透顶，我们不得不四处寻找服务员来给我们泡茶，而且每次牛奶壶都只装了一半。有一次热水竟然用完了。我们很乐意和坐在便宜座位上的乘客聊聊时间，但基本上都被忽略了。回程途中，我看到其他桌的乘客都提供了瓶装水，于是我询问我们是否也能要一瓶。他们给了我们一瓶，但我随即发现没有杯子。后来一位工作人员路过，我礼貌地要了两个杯子，但他们始终没有送来。天黑了，我们不知道离切尔滕纳姆还有多远，所以在不清楚自己实际位置的情况下，我们走到车门前站了20多分钟。我的伴侣有静脉曲张，很不高兴。我们走到一个车站，发现是我们的目的地。但没有任何关于这个车站的信息，让我们非常焦虑。去年一切都很完美，今年我们中的一些人却几乎被忽略了。在我看来，某些工作人员似乎更乐于聊天，而对其他乘客视而不见。我们对白天的列车服务抱有很高的期望，以为它能达到去年的水准，结果却令人失望。H 型车厢

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