旅行
账户
MootHouse
Terrible, unprofessional. Avoid
Elite Travel Ltd的点评
点评：I booked an executive car for a long haul flight. It was confirmed. On the day our driver didnt arrive. He claimed he was given the wrong time. But admitted he had the right time by an email. It seems his child was ill, so he had to look after the child. I respect that, but we still needed a car. I called the manager. He apologised, said he had a replacement who was "at the yard, collecting the key for the car". It would be with us in 20 minutes. After 25 minutes i called the new driver. She was still at home, some 30 minutes from the yard. Hmm. She sounded nice but agreed the traffic was bad and she may not get to us on time. I reported this to Chris, the manager. It was a bad connection. He asked me to repeat something.i spoke louder. He said he was cancelling the booking as i was "shouting". That seemed an excuse, as they were not able to fullfill the booking. Avoid.
翻译：我为长途航班预订了一辆行政轿车。确认了。当天我们的司机没有到达。他声称他被告知了错误的时间。但在一封电子邮件中承认他被告知了正确的时间。似乎他的孩子病了，所以他必须照顾孩子。我尊重这一点，但我们仍然需要一辆车。我打电话给经理。他道了歉，说他有一个替代者“在院子里，收车钥匙”。20 分钟后车会来。25 分钟后，我打电话给新司机。她还在家里，离院子大约 30 分钟路程。嗯。她听起来不错，但同意交通很糟糕，她可能无法准时到达我们这里。我向经理克里斯报告了此事。连接不好。他让我重复一下。我大声说。他说他取消预订，因为我“大喊大叫”。这似乎是个借口，因为他们无法完成预订。避免。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
