旅行
账户
Texas1955
Wine was ok, staff issue
Left Foot Charley Winery的点评
点评：We visited Left Foot Charley on a Friday afternoon at 4:30 in early September. The patio was beautiful, the wine was good, and they had live music- great. Except it wasn’t. There was a service/staff issue that tainted our experience.
The young woman behind the bar greeted us, sat us on the patio and gave us menus then went back inside. We sat there for about 10 minutes or so and watched 2 other tables get seated and get water. One of the tables had a young man as their server and he was very enthusiastic, engaging and knowledgeable. We listened while he asked the couple questions, suggested different wines and helped them make choices for their wine flight. Having felt like we might have been forgotten, I went back inside and just made a sad face to the woman that had seated us. She seemed frustrated and stated that she was not working outside and someone would be with us soon. Ok, great.
A different woman came to our table and literally said, “What do you want?”. Wow, ok, she was clearly not happy. Maybe she was upset with the woman behind the bar. Maybe there was confusion on who was to take our table and she felt like she got stuck with us, who knows. But customer service people should not take it out on the customer. I went overboard after that with please and thank you.She was very short with us but was chatty with the table next to us. Meanwhile, the male server continued to be great.Management needs to know that such different service levels does not feel good.
The young woman behind the bar greeted us, sat us on the patio and gave us menus then went back inside. We sat there for about 10 minutes or so and watched 2 other tables get seated and get water. One of the tables had a young man as their server and he was very enthusiastic, engaging and knowledgeable. We listened while he asked the couple questions, suggested different wines and helped them make choices for their wine flight. Having felt like we might have been forgotten, I went back inside and just made a sad face to the woman that had seated us. She seemed frustrated and stated that she was not working outside and someone would be with us soon. Ok, great.
A different woman came to our table and literally said, “What do you want?”. Wow, ok, she was clearly not happy. Maybe she was upset with the woman behind the bar. Maybe there was confusion on who was to take our table and she felt like she got stuck with us, who knows. But customer service people should not take it out on the customer. I went overboard after that with please and thank you.She was very short with us but was chatty with the table next to us. Meanwhile, the male server continued to be great.Management needs to know that such different service levels does not feel good.
翻译：九月初的一个周五下午 4:30，我们去了 Left Foot Charley。露台很漂亮，葡萄酒也不错，他们还有现场音乐——很棒。但事实并非如此。有一个服务/员工问题影响了我们的体验。
吧台后面的年轻女子迎接了我们，让我们坐在露台上，给我们菜单，然后回到了屋内。我们在那里坐了大约 10 分钟左右，看着另外两张桌子的人入座并喝水。其中一张桌子的服务员是个年轻男子，他非常热情、有魅力且知识渊博。我们听着他问这对夫妇问题，推荐不同的葡萄酒，并帮助他们选择葡萄酒套餐。我觉得自己可能被遗忘了，于是回到屋内，对为我们安排座位的女士做了个悲伤的表情。她看起来很沮丧，说她不在外面工作，很快就会有人来找我们。好的，太好了。
另一位女士来到我们的桌子旁，直截了当地说：“你想要什么？”。哇，好吧，她显然不高兴。也许她对吧台后面的那个女人感到不满。也许对谁来坐我们的桌子感到困惑，她觉得自己被困在我们这，谁知道呢。但客服人员不应该把气撒在顾客身上。之后我过度地对顾客说“请”和“谢谢”。她对我们很不耐烦，但和我们旁边的桌子聊天。与此同时，男服务员仍然很棒。管理层需要知道，服务水平如此不同，感觉并不好。
吧台后面的年轻女子迎接了我们，让我们坐在露台上，给我们菜单，然后回到了屋内。我们在那里坐了大约 10 分钟左右，看着另外两张桌子的人入座并喝水。其中一张桌子的服务员是个年轻男子，他非常热情、有魅力且知识渊博。我们听着他问这对夫妇问题，推荐不同的葡萄酒，并帮助他们选择葡萄酒套餐。我觉得自己可能被遗忘了，于是回到屋内，对为我们安排座位的女士做了个悲伤的表情。她看起来很沮丧，说她不在外面工作，很快就会有人来找我们。好的，太好了。
另一位女士来到我们的桌子旁，直截了当地说：“你想要什么？”。哇，好吧，她显然不高兴。也许她对吧台后面的那个女人感到不满。也许对谁来坐我们的桌子感到困惑，她觉得自己被困在我们这，谁知道呢。但客服人员不应该把气撒在顾客身上。之后我过度地对顾客说“请”和“谢谢”。她对我们很不耐烦，但和我们旁边的桌子聊天。与此同时，男服务员仍然很棒。管理层需要知道，服务水平如此不同，感觉并不好。
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