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Arjan L
Thai Rent a Car bad service
Thai Rent A Car的点评
点评：My wife booked via Trip.com on her name with my creditcard. Everything was approved and confirmed. On pickup the guy refused to give te car because of the difference in the name.
The guy from Thai Rent a Car adviced to cancel it! He also said if we would cancel we would have to pay a cancellation fee and we could never book a car directly because Thai Rent A Car only does booking for the next day. So why on earth advice a cancellation if it is useless?
So instead of cancelling we called Trip.com and Thai Rent a Car service. It took them 2 hours, yes 2 hours of negotiation to change name so this guy at the desk would accept the resevation and give the reserved car!
Angry at the guy? Yes because he didnt care anything about the customer, not even giving us good advice or directing us to any helpdesk. We undestand; He couldnt care les because he followed the rule he said; otherwise Trip.com or Thai Rent a Car would sue his ass if the name was wrong and he would let us go with the car.
Just sad to see 3 departments (The Guy, Thai Rent a Car and Trip.com) pointing fingers at each other for 2 hours and us calling when in the end it took them 1 whole 1 minute to fix it.
The guy from Thai Rent a Car adviced to cancel it! He also said if we would cancel we would have to pay a cancellation fee and we could never book a car directly because Thai Rent A Car only does booking for the next day. So why on earth advice a cancellation if it is useless?
So instead of cancelling we called Trip.com and Thai Rent a Car service. It took them 2 hours, yes 2 hours of negotiation to change name so this guy at the desk would accept the resevation and give the reserved car!
Angry at the guy? Yes because he didnt care anything about the customer, not even giving us good advice or directing us to any helpdesk. We undestand; He couldnt care les because he followed the rule he said; otherwise Trip.com or Thai Rent a Car would sue his ass if the name was wrong and he would let us go with the car.
Just sad to see 3 departments (The Guy, Thai Rent a Car and Trip.com) pointing fingers at each other for 2 hours and us calling when in the end it took them 1 whole 1 minute to fix it.
翻译：我妻子用我的信用卡在携程上以她自己的名义预订了车。一切都已批准并确认。但取车时，那个人却拒绝给我们车，因为名字不一样。
泰国租车公司的人建议我们取消！他还说，如果取消，我们必须支付取消费，而且我们永远无法直接预订车，因为泰国租车公司只接受第二天的预订。既然取消毫无意义，那我们为什么要建议取消呢？
所以我们没有取消，而是打电话给携程和泰国租车公司。他们花了2个小时，没错，就是2个小时的协商，才让前台的人改了名字，接受了我们的预订，给了我们预订的车！
生那个人的气？是的，因为他根本不关心顾客，甚至没有给我们好的建议，也没有指引我们去任何服务台。我们理解；他根本不在乎，因为他遵守了他自己说的规则；否则，如果名字错了，携程或泰国租车公司会起诉他，然后他会让我们继续用车。
看到三个部门（The Guy、Thai Rent a Car 和 Trip.com）互相指责了两个小时，我们打电话过去，结果他们只花了一分钟就解决了问题，真是令人难过。
泰国租车公司的人建议我们取消！他还说，如果取消，我们必须支付取消费，而且我们永远无法直接预订车，因为泰国租车公司只接受第二天的预订。既然取消毫无意义，那我们为什么要建议取消呢？
所以我们没有取消，而是打电话给携程和泰国租车公司。他们花了2个小时，没错，就是2个小时的协商，才让前台的人改了名字，接受了我们的预订，给了我们预订的车！
生那个人的气？是的，因为他根本不关心顾客，甚至没有给我们好的建议，也没有指引我们去任何服务台。我们理解；他根本不在乎，因为他遵守了他自己说的规则；否则，如果名字错了，携程或泰国租车公司会起诉他，然后他会让我们继续用车。
看到三个部门（The Guy、Thai Rent a Car 和 Trip.com）互相指责了两个小时，我们打电话过去，结果他们只花了一分钟就解决了问题，真是令人难过。
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