点评:Avoid Salty's Watersports at all costs. What should have been a fun outing with my friends turned into a nightmare due to their negligence and lack of communication.
During a severe storm, their unanswered texts and calls left us stranded and feeling completely unsupported. When they finally responded, they encouraged us to return to the dock despite our concerns for our safety. On the way back, the boat canopy was severely damaged by strong winds. We immediately pulled over and contacted Salty's to report the incident.
To our shock, within 15 minutes we were charged a staggering $2,400 for repairs without any prior estimate or explanation. This unexpected charge was not outlined in the agreement we signed and felt completely unjustified. The Salty's representative had assured us we could discuss the situation with the owner before any charges were incurred, which never happened. When we returned, the owner promised to contact me the following week, but I never heard from them again. I have made numerous attempts to contact them via phone and email, all of which have gone unanswered.
This traumatic experience has left my friends and I with a significant financial burden and a deeply unpleasant memory. We were terrified during the storm and extremely disappointed by Salty's complete lack of support and professionalism. Do not risk your safety or your wallet by renting from Salty's Watersports!
翻译:无论如何都不要去 Salty's 水上运动。本来应该和朋友们一起度过的愉快时光,却因为他们的疏忽和缺乏沟通,变成了一场噩梦。
在一场暴风雨中,他们没有回复短信和电话,让我们陷入困境,感觉完全得不到支持。当他们终于回复时,尽管我们担心自己的安全,他们还是鼓励我们返回码头。在回来的路上,船篷被强风严重损坏。我们立即靠边停车,联系 Salty's 报告此事。
令我们震惊的是,在 15 分钟内,我们就被收取了高达 2,400 美元的维修费,没有任何事先的估算或解释。我们签署的协议中没有列出这笔意外费用,我们觉得完全不合理。Salty's 的代表向我们保证,我们可以在产生任何费用之前与船主讨论情况,但这从未发生过。当我们回来时,船主答应在下周联系我,但我再也没有收到他们的消息。我曾多次尝试通过电话和电子邮件联系他们,但均未得到答复。
这次痛苦的经历给我和我的朋友带来了沉重的经济负担和非常不愉快的回忆。我们在暴风雨中感到害怕,对 Salty 完全缺乏支持和专业精神感到非常失望。不要冒着生命危险或钱包受损从 Salty's Watersports 租船!