旅行
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Tripadvisor用户
Star Tours London, UK - Bag of mixed experiences
Star Tours的点评
点评：We did a day long trip with Star Tours, to Bournemouth and Durdle Door in the first week of June, 2023. First about a few things I liked with Star Tours. The booking was smooth and uneventful. The time provided at different sites was adequate and the programme itself has been well prepared. We departed from Wembley almost on time. The 30-seater coach provided was quite cramped, with very tight space to sit and extremely limited leg room. I do not mind paying more for comfortable space and leg room. The air-conditioner did not work for two hours, when the inside temperature coach exceeded 35deg C and the interiors became oppressive. The cleanliness of the coach could be improved appreciably and the window panes could be kept clean, which will provide an enjoyable view to the passengers. The tour manager was polite and responsive. However, when I compare to the experienced and trained English tour managers, the relevance, frequency and adequacy of information provided leaves a lot to be desired. There was not much desire to proactively engage with the passengers, which is sad. The Tour Manager did not lay down the rules of the game in the beginning of the tour in terms of the need for strict punctuality etc., with the result one or two groups were invariably late (the coach departed Bournemouth half an hour late at 5pm because of late coming pax, arriving London late), putting the other punctual passengers to difficulty. There was no announcement at all about the legal requirement for wearing the seat belt, with the result most passengers in the bus did NOT use the seat belt, which is a dangerous safety lapse. Although the responsibility for wearing the seat belt is that of the passenger concerned, the Tour Manager should ensure that this legal information is shared. In fact, one or two passengers were constantly moving inside the coach for no tangible reason and the Tour Manager had nothing to say about it. At the end of the trip, there was no announcement thanking the passengers on behalf of the company, which was a bit odd. The Hindi songs played (although there were a few passengers were not from India) often were a bit too loud. The driver was ok, barring an occasional lapse of judgement.(The coach was stopped by the Police Patrol for over 5 minutes for a conversation with a driver and I am not sure if this had anything to do with any traffic violation).
It is important that the review should be seen in the light of feedback and suggestion for raising the bar.
It is important that the review should be seen in the light of feedback and suggestion for raising the bar.
翻译：2023 年 6 月的第一周，我们与 Star Tours 一起进行了为期一天的旅行，前往伯恩茅斯和杜德尔门。首先介绍一下我喜欢 Star Tours 的一些事情。预订过程很顺利，平安无事。不同地点提供的时间充足，节目本身也准备充分。我们几乎准时从温布利出发。提供的30座大巴相当局促，坐的空间非常狭小，腿部空间也极其有限。我不介意为舒适的空间和腿部空间支付更多费用。空调停了两个小时，车内温度超过35℃，车内闷热难受。车厢的清洁度可以明显提高，窗玻璃可以保持干净，这将为乘客提供愉快的视野。旅游经理很有礼貌，反应灵敏。然而，当我与经验丰富且训练有素的英语导游经理相比时，所提供信息的相关性、频率和充分性还有很多不足之处。没有太多主动与乘客互动的愿望，这很遗憾。由于需要严格守时等原因，巡回赛经理在巡演开始时并没有制定比赛规则，结果总是有一两个团体迟到（教练在下午5点晚了半个小时从伯恩茅斯出发）由于乘客迟到（迟到伦敦），给其他准时的乘客带来了困难。根本没有任何关于佩戴安全带的法律要求的公告，导致公交车上的大多数乘客都没有使用安全带，这是一个危险的安全失误。尽管系安全带的责任在于相关乘客，但旅游经理应确保共享此法律信息。事实上，一两名乘客无缘无故地在车内不断移动，旅游经理对此也无话可说。行程结束时，公司却没有发布任何代表公司感谢乘客的公告，这有点奇怪。播放的印地语歌曲（尽管有一些乘客不是来自印度）通常有点太大声。司机还好，除非偶尔出现判断失误。（大巴被巡逻警察拦了5分钟多，与司机交谈，我不确定这是否与交通违规有关）。
重要的是，应根据提高标准的反馈和建议来看待审查。
重要的是，应根据提高标准的反馈和建议来看待审查。
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