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Avoid This Dive Shop – Unprofessional and Deceptive Practices
Amigos Dive Centre的点评
点评：I strongly advise against choosing this dive shop. They are dishonest, unprofessional, and do not prioritize customer experience. While their prices may be slightly lower than other dive centers, you truly get what you pay for—poor communication, broken promises, and an overall frustrating experience.
1. Deceptive Promises and Poor Communication
I was looking for a dive center that could accommodate both my partner and me. I am an Advanced Open Water (AOW) certified diver, while my partner had never dived before and wanted to obtain his Open Water certification. Since we rarely get time off together, we wanted to spend as much of our vacation together as possible. After consulting multiple dive shops in Moalboal, this was the only one that assured us, for a small extra fee, we could dive together for at least part of my partner’s course. Based on this promise, we decided to book with them.
Initially, communication through WhatsApp was prompt, but soon responses became slow and evasive. When I asked about logistics, such as the specific schedule for our dives, I was either ignored or given vague, non-committal answers. A staff member named Rose provided me with a tuk-tuk driver’s contact when I asked about transportation from our accommodation, but when I reached out, I received no response.
2. Failure to Provide Course Materials on Time
We paid the deposit expecting to receive the PADI e-learning materials immediately so my partner could complete the theoretical portion before our trip. However, despite multiple follow-ups, we did not receive access to the course materials until the day before the course began. This completely disrupted our plan, forcing my partner to study during our vacation rather than before. Rose was indifferent to our concerns, providing no real assistance. The instructor admitted there was a technical issue with the PADI system, but the shop’s overall lack of urgency made it clear they did not care about our experience.
These red flags should have been enough for me to reconsider, but unfortunately, I trusted them.
3. Unnecessary and Arbitrary Refresher Course Requirement
On the first day of my partner’s course, I asked if I could do some boat dives while waiting for him. Rose insisted I needed a refresher course because I had not dived in nine months, despite PADI’s official guideline allowing a one-year gap. She claimed their shop had a “special rule” requiring a refresher for anyone who had not dived within six months unless they had logged over 50 dives!
PADI recommends a refresher (such as the ReActivate program) if you have not dived in six months or more, especially if you feel uncertain about your skills. However, there is no strict requirement under PADI rules that an AOW certified diver must take a refresher after six months. PADI’s general guideline suggests:
- Less than 6 months → No refresher needed (unless you feel rusty).
- 6 to 12 months → A refresher is recommended but not required.
- More than 1 year → A refresher is strongly recommended or sometimes required by dive shops.
Each dive shop can set its own policies, and some might require a refresher after six months if you have fewer than a certain number of dives. However, a shop insisting on a refresher for me, an AOW diver with 10+ dives in the past year is being overly restrictive and not following standard industry practice.
I reluctantly agreed to do a refresher but was only offered an option that required me to wake up at 5:30 AM after a long travel day, which was unreasonable. I then asked if I could do a shore dive refresher with my partner the next day, and she said that was possible. I decided to wait and dive with him instead.
4. Broken Promises and Blatant Lies
The next morning, I arrived at the shop, expecting to dive with my partner as previously arranged. However, we discovered that our names had been placed in separate groups without our consent. Rose had unilaterally decided to split us up, despite multiple assurances that we could dive together. When I confronted the new instructor (a German man), he claimed he had never been informed about our request. His dismissive and condescending attitude made it clear he had no interest in accommodating us.
Feeling completely deceived, I called Johan—the instructor who initially promised we could dive together at an extra fee, and that he’d set us up with an entrusted instructor. However, he simply stated he was in Bohol and could not do anything, then hung up on me. At this point, it was evident that every staff member had lied to us just to secure our booking, with no intention of following through.
5. Complete Lack of Customer Care and Accountability
Devastated that my vacation plans had been ruined, I began crying. This was my trip of the year, and I had spent weeks ensuring everything was planned so my partner and I could enjoy our time together. Instead, we were misled and ignored. My partner, seeing how upset I was, confronted Rose, who continued to deflect blame, refused to acknowledge any wrongdoing, and never once apologized. Realizing this shop was beyond reasoning with, my partner made the difficult decision to quit the course entirely so we could salvage what remained of our vacation.
6. A Better Alternative Next Door
Later that day, we went to Savedra Dive Center next door, where we explained our situation. Their staff listened carefully, accommodated our needs, and ensured we could dive together. Despite losing a day due to the previous shop’s incompetence, my partner was able to complete his Open Water course in just a day and a half. Savedra also confirmed that with my skills and my AOW certification , I did not require a refresher unless I had gone more than a year without diving, further proving how unprofessional and misleading Amigos was.
7. Legal Warning Regarding Privacy Rights
I have noticed that this dive shop often responds to negative reviews by posting private WhatsApp conversations without customer consent. I explicitly state that they do not have my permission to disclose my personal information or private messages. Under the Data Privacy Act of 2012 (DPA), I have the legal right to privacy regarding my personal data, including digital communications. If this dive shop shares any of my private messages or personal information without my consent, they will be violating Philippine data privacy laws, and I will not hesitate to take legal action.
8. Final Verdict: Stay Away!
This dive shop operates on deception, lacks professionalism, and does not care about its customers. They will say anything to secure your booking but will not honor their promises. The staff is disorganized, dismissive, and unwilling to take responsibility for their mistakes. If you want an stress-free and enjoyable diving experience, go to a reputable shop like Savedra instead.
Do not waste your time and money here—you deserve better.
1. Deceptive Promises and Poor Communication
I was looking for a dive center that could accommodate both my partner and me. I am an Advanced Open Water (AOW) certified diver, while my partner had never dived before and wanted to obtain his Open Water certification. Since we rarely get time off together, we wanted to spend as much of our vacation together as possible. After consulting multiple dive shops in Moalboal, this was the only one that assured us, for a small extra fee, we could dive together for at least part of my partner’s course. Based on this promise, we decided to book with them.
Initially, communication through WhatsApp was prompt, but soon responses became slow and evasive. When I asked about logistics, such as the specific schedule for our dives, I was either ignored or given vague, non-committal answers. A staff member named Rose provided me with a tuk-tuk driver’s contact when I asked about transportation from our accommodation, but when I reached out, I received no response.
2. Failure to Provide Course Materials on Time
We paid the deposit expecting to receive the PADI e-learning materials immediately so my partner could complete the theoretical portion before our trip. However, despite multiple follow-ups, we did not receive access to the course materials until the day before the course began. This completely disrupted our plan, forcing my partner to study during our vacation rather than before. Rose was indifferent to our concerns, providing no real assistance. The instructor admitted there was a technical issue with the PADI system, but the shop’s overall lack of urgency made it clear they did not care about our experience.
These red flags should have been enough for me to reconsider, but unfortunately, I trusted them.
3. Unnecessary and Arbitrary Refresher Course Requirement
On the first day of my partner’s course, I asked if I could do some boat dives while waiting for him. Rose insisted I needed a refresher course because I had not dived in nine months, despite PADI’s official guideline allowing a one-year gap. She claimed their shop had a “special rule” requiring a refresher for anyone who had not dived within six months unless they had logged over 50 dives!
PADI recommends a refresher (such as the ReActivate program) if you have not dived in six months or more, especially if you feel uncertain about your skills. However, there is no strict requirement under PADI rules that an AOW certified diver must take a refresher after six months. PADI’s general guideline suggests:
- Less than 6 months → No refresher needed (unless you feel rusty).
- 6 to 12 months → A refresher is recommended but not required.
- More than 1 year → A refresher is strongly recommended or sometimes required by dive shops.
Each dive shop can set its own policies, and some might require a refresher after six months if you have fewer than a certain number of dives. However, a shop insisting on a refresher for me, an AOW diver with 10+ dives in the past year is being overly restrictive and not following standard industry practice.
I reluctantly agreed to do a refresher but was only offered an option that required me to wake up at 5:30 AM after a long travel day, which was unreasonable. I then asked if I could do a shore dive refresher with my partner the next day, and she said that was possible. I decided to wait and dive with him instead.
4. Broken Promises and Blatant Lies
The next morning, I arrived at the shop, expecting to dive with my partner as previously arranged. However, we discovered that our names had been placed in separate groups without our consent. Rose had unilaterally decided to split us up, despite multiple assurances that we could dive together. When I confronted the new instructor (a German man), he claimed he had never been informed about our request. His dismissive and condescending attitude made it clear he had no interest in accommodating us.
Feeling completely deceived, I called Johan—the instructor who initially promised we could dive together at an extra fee, and that he’d set us up with an entrusted instructor. However, he simply stated he was in Bohol and could not do anything, then hung up on me. At this point, it was evident that every staff member had lied to us just to secure our booking, with no intention of following through.
5. Complete Lack of Customer Care and Accountability
Devastated that my vacation plans had been ruined, I began crying. This was my trip of the year, and I had spent weeks ensuring everything was planned so my partner and I could enjoy our time together. Instead, we were misled and ignored. My partner, seeing how upset I was, confronted Rose, who continued to deflect blame, refused to acknowledge any wrongdoing, and never once apologized. Realizing this shop was beyond reasoning with, my partner made the difficult decision to quit the course entirely so we could salvage what remained of our vacation.
6. A Better Alternative Next Door
Later that day, we went to Savedra Dive Center next door, where we explained our situation. Their staff listened carefully, accommodated our needs, and ensured we could dive together. Despite losing a day due to the previous shop’s incompetence, my partner was able to complete his Open Water course in just a day and a half. Savedra also confirmed that with my skills and my AOW certification , I did not require a refresher unless I had gone more than a year without diving, further proving how unprofessional and misleading Amigos was.
7. Legal Warning Regarding Privacy Rights
I have noticed that this dive shop often responds to negative reviews by posting private WhatsApp conversations without customer consent. I explicitly state that they do not have my permission to disclose my personal information or private messages. Under the Data Privacy Act of 2012 (DPA), I have the legal right to privacy regarding my personal data, including digital communications. If this dive shop shares any of my private messages or personal information without my consent, they will be violating Philippine data privacy laws, and I will not hesitate to take legal action.
8. Final Verdict: Stay Away!
This dive shop operates on deception, lacks professionalism, and does not care about its customers. They will say anything to secure your booking but will not honor their promises. The staff is disorganized, dismissive, and unwilling to take responsibility for their mistakes. If you want an stress-free and enjoyable diving experience, go to a reputable shop like Savedra instead.
Do not waste your time and money here—you deserve better.
翻译：我强烈建议不要选择这家潜水店。他们不诚实、不专业，也不把客户体验放在首位。虽然他们的价格可能比其他潜水中心略低，但你确实得到了你所支付的——沟通不畅、违背承诺，以及总体令人沮丧的体验。
1. 欺骗性的承诺和糟糕的沟通
我正在寻找一个可以容纳我和我伴侣的潜水中心。我是一名高级开放水域 (AOW) 认证潜水员，而我的伴侣从未潜水过，想获得他的开放水域认证。由于我们很少有时间一起休息，我们希望尽可能多地一起度过假期。在咨询了莫阿尔博阿尔的多家潜水店后，这是唯一一家向我们保证，只需支付少量额外费用，我们就可以一起潜水至少完成我伴侣课程的一部分。基于这个承诺，我们决定向他们预订。
最初，通过 WhatsApp 进行沟通很迅速，但很快回复就变得缓慢而含糊。当我询问后勤问题，比如我们潜水的具体时间表时，他们要么无视我的询问，要么给我模糊、不置可否的回答。当我询问从住宿地出发的交通问题时，一位名叫 Rose 的工作人员向我提供了嘟嘟车司机的联系方式，但当我联系他们时，却没有收到任何回复。
2. 未能按时提供课程材料
我们支付了押金，希望立即收到 PADI 电子学习材料，这样我的伙伴就可以在旅行前完成理论部分。然而，尽管多次跟进，我们直到课程开始前一天才收到课程材料。这完全打乱了我们的计划，迫使我的伙伴在假期期间而不是之前学习。Rose 对我们的担忧漠不关心，没有提供任何真正的帮助。教练承认 PADI 系统存在技术问题，但店里整体缺乏紧迫感，这清楚地表明他们并不关心我们的体验。
这些危险信号应该足以让我重新考虑，但不幸的是，我信任他们。
3. 不必要且随意的复习课程要求
在我搭档的课程第一天，我问他我是否可以在等他的时候进行一些船潜。Rose 坚持说我需要复习课程，因为我已经九个月没有潜水了，尽管 PADI 的官方指导方针允许一年的间隔。她声称他们的商店有一条“特殊规定”，要求任何在六个月内没有潜水的人都必须复习，除非他们记录了超过 50 次潜水！
如果您六个月或更长时间没有潜水，尤其是当您对自己的技能感到不确定时，PADI 建议您进行复习（例如 ReActivate 计划）。但是，PADI 规则并没有严格要求 AOW 认证潜水员必须在六个月后进行复习。PADI 的一般指导方针建议：
- 少于 6 个月 → 无需复习（除非您感觉生疏）。
- 6 到 12 个月 → 建议但不强制复习。
- 超过 1 年 → 强烈建议或有时潜水店会要求复习。
每家潜水店都可以制定自己的政策，有些可能会要求您在六个月后进行复习，如果您的潜水次数少于一定次数。但是，一家潜水店坚持要求我进行复习，而我是一名 AOW 潜水员，在过去一年中潜水次数超过 10 次，这太严格了，不符合行业标准。
我勉强同意进行复习，但他们只提供了一个选项，要求我在长途旅行一天后于凌晨 5:30 起床，这太不合理了。然后我问我是否可以在第二天与我的搭档进行岸上潜水复习，她说可以。我决定等一下，和他一起潜水。
4. 不守承诺和公然撒谎
第二天早上，我来到潜水店，希望按照之前的安排与我的搭档一起潜水。然而，我们发现我们的名字在未经我们同意的情况下被分到了不同的组。尽管多次保证我们可以一起潜水，但 Rose 还是单方面决定将我们分开。当我质问新来的教练（一名德国男子）时，他声称从未被告知我们的要求。他那种不屑一顾、居高临下的态度表明，他无意满足我们的要求。
我觉得自己完全被骗了，于是打电话给 Johan——这位教练最初承诺我们可以一起潜水，但需要额外付费，而且他会为我们安排一位委托的教练。然而，他只是说他在薄荷岛，无能为力，然后挂断了电话。此时，很明显，每位工作人员都对我们撒了谎，只是为了确保我们的预订，而无意跟进。
5. 完全缺乏客户服务和责任感
我的假期计划被毁了，我伤心欲绝，开始哭泣。这是我今年的一次旅行，我花了数周时间确保一切都计划好了，这样我和我的伴侣就可以一起享受时光。相反，我们被误导和忽视了。我的伴侣看到我如此沮丧，质问 Rose，他们继续推卸责任，拒绝承认任何过错，也从未道歉。意识到这家店无法讲道理后，我的搭档做出了一个艰难的决定，完全退出课程，这样我们就可以挽救剩下的假期。
6. 隔壁更好的选择
当天晚些时候，我们去了隔壁的 Savedra 潜水中心，在那里我们解释了我们的情况。他们的工作人员认真倾听，满足了我们的需求，并确保我们可以一起潜水。尽管由于之前的商店的无能而损失了一天时间，但我的搭档仅用一天半就完成了他的开放水域课程。Savedra 还证实，凭借我的技能和 AOW 认证，除非我已经一年多没有潜水，否则我不需要复习，这进一步证明了 Amigos 是多么不专业和误导。
7. 关于隐私权的法律警告
我注意到这家潜水店经常在未经客户同意的情况下发布私人 WhatsApp 对话来回应负面评论。我明确表示，他们没有得到我的许可，无法披露我的个人信息或私人消息。根据 2012 年数据隐私法 (DPA)，我有权保护我的个人数据，包括数字通信。如果这家潜水店未经我的同意分享我的任何私人消息或个人信息，他们将违反菲律宾数据隐私法，我将毫不犹豫地采取法律行动。
8. 最终裁决：远离！
这家潜水店靠欺骗经营，缺乏专业精神，不关心客户。他们会说任何话来确保您的预订，但不会兑现他们的承诺。工作人员杂乱无章、不屑一顾，不愿意为他们的错误承担责任。如果你想要一个轻松愉快的潜水体验，那就去 Savedra 这样的信誉良好的商店吧。
不要在这里浪费你的时间和金钱——你值得更好的。
1. 欺骗性的承诺和糟糕的沟通
我正在寻找一个可以容纳我和我伴侣的潜水中心。我是一名高级开放水域 (AOW) 认证潜水员，而我的伴侣从未潜水过，想获得他的开放水域认证。由于我们很少有时间一起休息，我们希望尽可能多地一起度过假期。在咨询了莫阿尔博阿尔的多家潜水店后，这是唯一一家向我们保证，只需支付少量额外费用，我们就可以一起潜水至少完成我伴侣课程的一部分。基于这个承诺，我们决定向他们预订。
最初，通过 WhatsApp 进行沟通很迅速，但很快回复就变得缓慢而含糊。当我询问后勤问题，比如我们潜水的具体时间表时，他们要么无视我的询问，要么给我模糊、不置可否的回答。当我询问从住宿地出发的交通问题时，一位名叫 Rose 的工作人员向我提供了嘟嘟车司机的联系方式，但当我联系他们时，却没有收到任何回复。
2. 未能按时提供课程材料
我们支付了押金，希望立即收到 PADI 电子学习材料，这样我的伙伴就可以在旅行前完成理论部分。然而，尽管多次跟进，我们直到课程开始前一天才收到课程材料。这完全打乱了我们的计划，迫使我的伙伴在假期期间而不是之前学习。Rose 对我们的担忧漠不关心，没有提供任何真正的帮助。教练承认 PADI 系统存在技术问题，但店里整体缺乏紧迫感，这清楚地表明他们并不关心我们的体验。
这些危险信号应该足以让我重新考虑，但不幸的是，我信任他们。
3. 不必要且随意的复习课程要求
在我搭档的课程第一天，我问他我是否可以在等他的时候进行一些船潜。Rose 坚持说我需要复习课程，因为我已经九个月没有潜水了，尽管 PADI 的官方指导方针允许一年的间隔。她声称他们的商店有一条“特殊规定”，要求任何在六个月内没有潜水的人都必须复习，除非他们记录了超过 50 次潜水！
如果您六个月或更长时间没有潜水，尤其是当您对自己的技能感到不确定时，PADI 建议您进行复习（例如 ReActivate 计划）。但是，PADI 规则并没有严格要求 AOW 认证潜水员必须在六个月后进行复习。PADI 的一般指导方针建议：
- 少于 6 个月 → 无需复习（除非您感觉生疏）。
- 6 到 12 个月 → 建议但不强制复习。
- 超过 1 年 → 强烈建议或有时潜水店会要求复习。
每家潜水店都可以制定自己的政策，有些可能会要求您在六个月后进行复习，如果您的潜水次数少于一定次数。但是，一家潜水店坚持要求我进行复习，而我是一名 AOW 潜水员，在过去一年中潜水次数超过 10 次，这太严格了，不符合行业标准。
我勉强同意进行复习，但他们只提供了一个选项，要求我在长途旅行一天后于凌晨 5:30 起床，这太不合理了。然后我问我是否可以在第二天与我的搭档进行岸上潜水复习，她说可以。我决定等一下，和他一起潜水。
4. 不守承诺和公然撒谎
第二天早上，我来到潜水店，希望按照之前的安排与我的搭档一起潜水。然而，我们发现我们的名字在未经我们同意的情况下被分到了不同的组。尽管多次保证我们可以一起潜水，但 Rose 还是单方面决定将我们分开。当我质问新来的教练（一名德国男子）时，他声称从未被告知我们的要求。他那种不屑一顾、居高临下的态度表明，他无意满足我们的要求。
我觉得自己完全被骗了，于是打电话给 Johan——这位教练最初承诺我们可以一起潜水，但需要额外付费，而且他会为我们安排一位委托的教练。然而，他只是说他在薄荷岛，无能为力，然后挂断了电话。此时，很明显，每位工作人员都对我们撒了谎，只是为了确保我们的预订，而无意跟进。
5. 完全缺乏客户服务和责任感
我的假期计划被毁了，我伤心欲绝，开始哭泣。这是我今年的一次旅行，我花了数周时间确保一切都计划好了，这样我和我的伴侣就可以一起享受时光。相反，我们被误导和忽视了。我的伴侣看到我如此沮丧，质问 Rose，他们继续推卸责任，拒绝承认任何过错，也从未道歉。意识到这家店无法讲道理后，我的搭档做出了一个艰难的决定，完全退出课程，这样我们就可以挽救剩下的假期。
6. 隔壁更好的选择
当天晚些时候，我们去了隔壁的 Savedra 潜水中心，在那里我们解释了我们的情况。他们的工作人员认真倾听，满足了我们的需求，并确保我们可以一起潜水。尽管由于之前的商店的无能而损失了一天时间，但我的搭档仅用一天半就完成了他的开放水域课程。Savedra 还证实，凭借我的技能和 AOW 认证，除非我已经一年多没有潜水，否则我不需要复习，这进一步证明了 Amigos 是多么不专业和误导。
7. 关于隐私权的法律警告
我注意到这家潜水店经常在未经客户同意的情况下发布私人 WhatsApp 对话来回应负面评论。我明确表示，他们没有得到我的许可，无法披露我的个人信息或私人消息。根据 2012 年数据隐私法 (DPA)，我有权保护我的个人数据，包括数字通信。如果这家潜水店未经我的同意分享我的任何私人消息或个人信息，他们将违反菲律宾数据隐私法，我将毫不犹豫地采取法律行动。
8. 最终裁决：远离！
这家潜水店靠欺骗经营，缺乏专业精神，不关心客户。他们会说任何话来确保您的预订，但不会兑现他们的承诺。工作人员杂乱无章、不屑一顾，不愿意为他们的错误承担责任。如果你想要一个轻松愉快的潜水体验，那就去 Savedra 这样的信誉良好的商店吧。
不要在这里浪费你的时间和金钱——你值得更好的。
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