旅行
账户
Keith W
So if you want a load of abuse down the phone from the owner Lyndsey when you cancel a future booking after late pickup
Wigan Airports的点评
点评：So if you want a load of abuse down the phone from the owner Lyndsey when you cancel a future booking and write an scaled back email for the reason why you cancelled after a bad experience then book away.
For context, we travelled back from Cyprus and our flight was delayed, (pretty common occurance).
So, as instructed by our outgoing drop off driver we called as we were just about to collect our cases. Then went to the pick up point as instructed at Manchester T2. One by one every passenger was collected by other taxi firms from all over (as we couod see the signs on the vehicles) about 10 mins later we were alone in the early hours of the morning. It took our taxi 1hr 5 mins to arrive after the reminder phone call i had made to the depot which is unacceptable and got the excuse that our flight was delayed. Now the driver was a lovely guy (Markos). But this didnt really ofset having to wait.
My question would be (a company that specialises in airport pick ups and even mentions in its mission statement that delays are not a problem) , why doesnt it have or use a simple app to track flights and potential delays. This is your job and every other passenger on that plane (you know, the delayed one) was collected within 15 mins.
To cap it all off, following us now cancelling our future booking with them due to this poor service my wife then gets an abusive company owner on the phone giving her grief.
GREAT CUSTOMER SERVICE THAT!!
BOOK THIS COMPANY AT YOUR PERIL.
For context, we travelled back from Cyprus and our flight was delayed, (pretty common occurance).
So, as instructed by our outgoing drop off driver we called as we were just about to collect our cases. Then went to the pick up point as instructed at Manchester T2. One by one every passenger was collected by other taxi firms from all over (as we couod see the signs on the vehicles) about 10 mins later we were alone in the early hours of the morning. It took our taxi 1hr 5 mins to arrive after the reminder phone call i had made to the depot which is unacceptable and got the excuse that our flight was delayed. Now the driver was a lovely guy (Markos). But this didnt really ofset having to wait.
My question would be (a company that specialises in airport pick ups and even mentions in its mission statement that delays are not a problem) , why doesnt it have or use a simple app to track flights and potential delays. This is your job and every other passenger on that plane (you know, the delayed one) was collected within 15 mins.
To cap it all off, following us now cancelling our future booking with them due to this poor service my wife then gets an abusive company owner on the phone giving her grief.
GREAT CUSTOMER SERVICE THAT!!
BOOK THIS COMPANY AT YOUR PERIL.
翻译：因此，如果您想在取消未来的预订时遭到老板 Lyndsey 的电话辱骂，并写一封简短的电子邮件说明您在糟糕的体验后取消预订的原因，那么请立即预订。
先说背景，我们从塞浦路斯回来，我们的航班延误了（这种情况很常见）。
因此，按照即将离职的送机司机的指示，我们在即将取回行李时打了电话。然后按照曼彻斯特 T2 的指示前往接送点。来自各地的其他出租车公司接走了每位乘客（我们可以看到车辆上的标志），大约 10 分钟后，凌晨时分，我们独自一人。我们的出租车花了 1 小时 5 分钟才到达，这是不可接受的，我打电话给车站提醒，并得到我们的航班延误的借口。现在司机是个可爱的人（Markos）。但这并没有真正抵消等待的时间。
我的问题是（一家专门提供机场接送服务的公司，甚至在其使命声明中提到延误不是问题），为什么它没有或不使用一个简单的应用程序来跟踪航班和潜在的延误。这是你的工作，那架飞机上的所有其他乘客（你知道，延误的那架）都在 15 分钟内被接走。
最糟糕的是，由于这种糟糕的服务，我们现在取消了与他们的未来预订，然后我的妻子在电话里接到了一位辱骂她的公司老板的电话，让她很伤心。
很棒的客户服务！！
预订这家公司的航班，后果自负。
先说背景，我们从塞浦路斯回来，我们的航班延误了（这种情况很常见）。
因此，按照即将离职的送机司机的指示，我们在即将取回行李时打了电话。然后按照曼彻斯特 T2 的指示前往接送点。来自各地的其他出租车公司接走了每位乘客（我们可以看到车辆上的标志），大约 10 分钟后，凌晨时分，我们独自一人。我们的出租车花了 1 小时 5 分钟才到达，这是不可接受的，我打电话给车站提醒，并得到我们的航班延误的借口。现在司机是个可爱的人（Markos）。但这并没有真正抵消等待的时间。
我的问题是（一家专门提供机场接送服务的公司，甚至在其使命声明中提到延误不是问题），为什么它没有或不使用一个简单的应用程序来跟踪航班和潜在的延误。这是你的工作，那架飞机上的所有其他乘客（你知道，延误的那架）都在 15 分钟内被接走。
最糟糕的是，由于这种糟糕的服务，我们现在取消了与他们的未来预订，然后我的妻子在电话里接到了一位辱骂她的公司老板的电话，让她很伤心。
很棒的客户服务！！
预订这家公司的航班，后果自负。
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