下载App
旅行
账户
Dream6157706****
Afternoon Tea cancelled when we arrived!
The Athenaeum Club的点评
点评：We were booked in for afternoon tea on 11th December. I was really looking forward to catching up with my friend, we'd paid in full in advance. It had taken a lot of effort on our part to get a date we could both make, my friend isn't local.
I arrived first and was told by the Manager that there was no chef so they had to cancel. Apparently we weren't told because they thought we had a spa day booked??
Not sure why that was relevant, we still needed to know, whether we were there for the day or not! Also the Manager took no accountability and kept making excuses as to why they hadn't rang and told us before we got there! She said they were ringing round to try and get another chef, I suggested we should have been given a heads up it was then our choice whether we took a chance and came or re scheduled!!
We asked for a refund and as the receptionist had made a quick exit the manager attempted to arrange my refund but she was unable to so we then had to wait while she went and found some cash to give us (not convenient when I had paid on credit card) by then I just wanted to get out of there so we accepted cash. Our bill was £42.75 each and she gave us the exact money. No attempt was made to offer us a goodwill gesture of any kind.
This bad experience could have been avoided by a) ringing us in the morning and offering to reschedule or b) own the problem when we got there, apologised and offered us complimentary use of the pool if we rescheduled. Very poor service!!
I arrived first and was told by the Manager that there was no chef so they had to cancel. Apparently we weren't told because they thought we had a spa day booked??
Not sure why that was relevant, we still needed to know, whether we were there for the day or not! Also the Manager took no accountability and kept making excuses as to why they hadn't rang and told us before we got there! She said they were ringing round to try and get another chef, I suggested we should have been given a heads up it was then our choice whether we took a chance and came or re scheduled!!
We asked for a refund and as the receptionist had made a quick exit the manager attempted to arrange my refund but she was unable to so we then had to wait while she went and found some cash to give us (not convenient when I had paid on credit card) by then I just wanted to get out of there so we accepted cash. Our bill was £42.75 each and she gave us the exact money. No attempt was made to offer us a goodwill gesture of any kind.
This bad experience could have been avoided by a) ringing us in the morning and offering to reschedule or b) own the problem when we got there, apologised and offered us complimentary use of the pool if we rescheduled. Very poor service!!
翻译：我们预订了12月11日的下午茶。我非常期待和朋友叙旧，我们已经提前全额付款了。为了找到一个我们俩都能赴约的日子，我们费了不少功夫，因为我朋友不住在本地。
我先到了，经理却告诉我厨师没来，所以他们不得不取消。他们说没通知我们是因为他们以为我们预订了水疗日？
我不明白这跟水疗有什么关系，不管我们当天是否到店，我们都需要知道这件事！而且经理完全不承担责任，还一直找借口解释为什么没有提前打电话通知我们！她说他们正在打电话找其他厨师，我觉得他们应该提前通知我们，这样我们就可以自己选择是冒险来还是重新安排时间了！
我们要求退款，但前台接待员匆匆离开，经理试图帮我办理退款，但她没能成功，所以我们只好等她去找现金（我用信用卡支付的，这很不方便）。那时我只想赶紧离开，所以我们接受了现金。我们每人账单是42.75英镑，她给了我们正好的钱。他们没有丝毫歉意，没有采取任何形式的补偿措施。
这种糟糕的经历本可以避免：a) 早上打电话来询问是否可以重新安排时间；b) 我们到店后主动承认问题，道歉并提出如果我们重新安排时间可以免费使用游泳池。服务太差了！！
我先到了，经理却告诉我厨师没来，所以他们不得不取消。他们说没通知我们是因为他们以为我们预订了水疗日？
我不明白这跟水疗有什么关系，不管我们当天是否到店，我们都需要知道这件事！而且经理完全不承担责任，还一直找借口解释为什么没有提前打电话通知我们！她说他们正在打电话找其他厨师，我觉得他们应该提前通知我们，这样我们就可以自己选择是冒险来还是重新安排时间了！
我们要求退款，但前台接待员匆匆离开，经理试图帮我办理退款，但她没能成功，所以我们只好等她去找现金（我用信用卡支付的，这很不方便）。那时我只想赶紧离开，所以我们接受了现金。我们每人账单是42.75英镑，她给了我们正好的钱。他们没有丝毫歉意，没有采取任何形式的补偿措施。
这种糟糕的经历本可以避免：a) 早上打电话来询问是否可以重新安排时间；b) 我们到店后主动承认问题，道歉并提出如果我们重新安排时间可以免费使用游泳池。服务太差了！！
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
