下载App
旅行
账户
roberto s
Unprofessional, dirty campervans and broken promises
EasiCampers Edinburgh的点评
点评：Avoid this company. From the very beginning communication was a nightmare. Mike simply does not answer emails, and every detail of the booking and payment had to be chased over and over again through WhatsApp. Even after the transfer was done, no receipt was ever sent despite several reminders — it finally arrived more than two weeks later, only after constant insistence.
When we finally picked up the campervan, it was clear that maintenance and cleanliness are not priorities for this company. The van was dirty, there were no cleaning supplies at all, and the kitchenware didn’t inspire any confidence — especially after finding out that screws had actually been tightened with knives from the cutlery set and then placed back in the drawer. It was obvious the vehicle had not been properly checked before being handed to us.
On the second day we had a serious problem: the AdBlue warning light came on, telling us the engine would stop in 500 miles. This forced us to change our plans and refill it ourselves. When we spoke with Ted on the phone, he promised that we would be refunded. Later Aisha repeated the same promise, but of course the refund never came.
As if that wasn’t enough, on the last day the water heater hose burst, leaving us without running water for the final two days. The only “solution” suggested was to try to patch it with duct tape, which says everything about how this company handles breakdowns. We even noticed other vans from their fleet on the road with visible duct tape repairs on the outside.
Overall the whole experience was extremely disappointing: poor communication, no hygiene standards, unreliable equipment and promises that were not kept. We ended up with the feeling of being scammed rather than having rented from a professional company. For your own peace of mind, I strongly recommend choosing another rental company in Scotland.
When we finally picked up the campervan, it was clear that maintenance and cleanliness are not priorities for this company. The van was dirty, there were no cleaning supplies at all, and the kitchenware didn’t inspire any confidence — especially after finding out that screws had actually been tightened with knives from the cutlery set and then placed back in the drawer. It was obvious the vehicle had not been properly checked before being handed to us.
On the second day we had a serious problem: the AdBlue warning light came on, telling us the engine would stop in 500 miles. This forced us to change our plans and refill it ourselves. When we spoke with Ted on the phone, he promised that we would be refunded. Later Aisha repeated the same promise, but of course the refund never came.
As if that wasn’t enough, on the last day the water heater hose burst, leaving us without running water for the final two days. The only “solution” suggested was to try to patch it with duct tape, which says everything about how this company handles breakdowns. We even noticed other vans from their fleet on the road with visible duct tape repairs on the outside.
Overall the whole experience was extremely disappointing: poor communication, no hygiene standards, unreliable equipment and promises that were not kept. We ended up with the feeling of being scammed rather than having rented from a professional company. For your own peace of mind, I strongly recommend choosing another rental company in Scotland.
翻译：千万别选这家公司。沟通从一开始就是一场噩梦。Mike 根本不回邮件，预订和付款的每一个细节都要通过 WhatsApp 一遍又一遍地反复催促。即使转账成功了，尽管催促了好几次，收据也迟迟没有寄来——两周多之后，在不断的催促下，收据才终于到了。
当我们终于提上房车时，发现维护和清洁显然不是这家公司的首要任务。车里很脏，根本没有清洁用品，厨具也让人很不放心——尤其是在我们发现有人用餐具套装里的刀子拧紧螺丝，然后又放回抽屉里之后。很明显，这辆车在交给我们之前没有经过彻底的检查。
第二天，我们遇到了一个严重的问题：AdBlue 警示灯亮了，提示我们发动机将在 500 英里后熄火。这迫使我们改变计划，自己加了车。我们和 Ted 通了电话，他承诺会退款。后来，Aisha 又重复了同样的承诺，但退款当然迟迟没有到账。
这还不算完，最后一天热水器水管爆了，导致我们最后两天没水。他们唯一建议的“解决办法”是用胶带修补，这充分暴露了这家公司处理故障的糟糕程度。我们甚至看到他们车队的其他货车在路上也明显有胶带修补痕迹。
总的来说，整个体验非常令人失望：沟通不畅、卫生标准不高、设备不可靠，承诺也未兑现。最终，我们感觉自己像是被骗了，而不是从一家专业的公司租车。为了您自身的安心，我强烈建议您在苏格兰选择其他租车公司。
当我们终于提上房车时，发现维护和清洁显然不是这家公司的首要任务。车里很脏，根本没有清洁用品，厨具也让人很不放心——尤其是在我们发现有人用餐具套装里的刀子拧紧螺丝，然后又放回抽屉里之后。很明显，这辆车在交给我们之前没有经过彻底的检查。
第二天，我们遇到了一个严重的问题：AdBlue 警示灯亮了，提示我们发动机将在 500 英里后熄火。这迫使我们改变计划，自己加了车。我们和 Ted 通了电话，他承诺会退款。后来，Aisha 又重复了同样的承诺，但退款当然迟迟没有到账。
这还不算完，最后一天热水器水管爆了，导致我们最后两天没水。他们唯一建议的“解决办法”是用胶带修补，这充分暴露了这家公司处理故障的糟糕程度。我们甚至看到他们车队的其他货车在路上也明显有胶带修补痕迹。
总的来说，整个体验非常令人失望：沟通不畅、卫生标准不高、设备不可靠，承诺也未兑现。最终，我们感觉自己像是被骗了，而不是从一家专业的公司租车。为了您自身的安心，我强烈建议您在苏格兰选择其他租车公司。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
