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Jen M
Lies being made
XCLUSIV4U Transfers & Tours的点评
点评：I had to write another review due to the response I received.
For one thing - you were made aware there were two adults and two YOUNG children therefore I wouldn’t say we had excessive luggage considering we had 3 suitcases between us. You also didn’t ask what we would have? It that’s going to be a problem, make it one of the first questions you ask.
I also didn’t immediately say you were unprofessional therefore I would get the bus… this was said at least 10 minutes after being mocked and laughed at by your driver due to our luggage (asking us if we were all inclusive and why we needed all the luggage) I told your driver my daughter had numerous allergies therefore the need for extra luggage in which he smirked again. We responded with saying that due to your drivers terrible attitude. I would also like to point out we had missed our bus by now, therefore had to find a jet 2 rep and then walk at least 10 minutes to get the bus (not 1 minute). We are also from Scotland and our 7 month old baby is not used to heat, therefore 22 degrees is boiling hot to us.
And to add, your driver never explained once that he was on the phone trying to find alternative transport, he just walked ahead ignoring us and whispering under his breath.
I am never one to complain, but the treatment we received was absolutely awful. If it’s in line with whatever policy then fair enough, but there should be a policy about professionalism, in which your driver isn’t aware of. We actually responded with ‘we will get the bus if this is going to be a problem to you’ in which he responded with ‘yeh go then’.
The sheer lack of lies is unbelievable.
DO NOT USE.
I may also point out they have blocked us on Facebook so that we couldn’t contact them, therefore I felt the need to do this.
For one thing - you were made aware there were two adults and two YOUNG children therefore I wouldn’t say we had excessive luggage considering we had 3 suitcases between us. You also didn’t ask what we would have? It that’s going to be a problem, make it one of the first questions you ask.
I also didn’t immediately say you were unprofessional therefore I would get the bus… this was said at least 10 minutes after being mocked and laughed at by your driver due to our luggage (asking us if we were all inclusive and why we needed all the luggage) I told your driver my daughter had numerous allergies therefore the need for extra luggage in which he smirked again. We responded with saying that due to your drivers terrible attitude. I would also like to point out we had missed our bus by now, therefore had to find a jet 2 rep and then walk at least 10 minutes to get the bus (not 1 minute). We are also from Scotland and our 7 month old baby is not used to heat, therefore 22 degrees is boiling hot to us.
And to add, your driver never explained once that he was on the phone trying to find alternative transport, he just walked ahead ignoring us and whispering under his breath.
I am never one to complain, but the treatment we received was absolutely awful. If it’s in line with whatever policy then fair enough, but there should be a policy about professionalism, in which your driver isn’t aware of. We actually responded with ‘we will get the bus if this is going to be a problem to you’ in which he responded with ‘yeh go then’.
The sheer lack of lies is unbelievable.
DO NOT USE.
I may also point out they have blocked us on Facebook so that we couldn’t contact them, therefore I felt the need to do this.
翻译：由于收到的回复，我不得不再写一篇评论。
首先，你们已经告知我们有两个大人和两个小孩，所以考虑到我们一共三个行李箱，我不会说我们行李超重了。你们也没有问我们带了什么？如果这会带来问题，那就把它作为你首先要问的问题之一。
我也没有立刻说你们不专业，所以我会坐巴士……至少在你们司机因为我们的行李问题而嘲笑我们（问我们是不是全包的，为什么需要所有行李）10分钟后，我才说了这句话。我告诉你们的司机，我女儿有很多过敏症，所以需要额外的行李，他又得意地笑了笑。我们回复说，这是因为你们司机态度太差。我还想指出，我们现在已经错过了巴士，因此不得不找到Jet 2的客服代表，然后步行至少10分钟（而不是1分钟）才能坐上巴士。我们也是苏格兰人，我们七个月大的宝宝不习惯暖气，所以22度对我们来说简直是酷热难耐。
另外，你们的司机一次也没解释过他只是打电话找其他交通工具，他只是径直往前走，无视我们，低声说了几句话。
我从来不抱怨，但我们受到的待遇实在太糟糕了。如果这符合任何政策，那也算公平，但应该有关于专业精神的政策，而你们的司机对此浑然不知。我们竟然回复说“如果这对你来说是个问题，我们会安排巴士”，而他却回复说“那就走吧”。
他们竟然没有撒谎，真是难以置信。
不要用。
我还要指出的是，他们在Facebook上屏蔽了我们，所以我们联系不上他们，所以我觉得有必要这么做。
首先，你们已经告知我们有两个大人和两个小孩，所以考虑到我们一共三个行李箱，我不会说我们行李超重了。你们也没有问我们带了什么？如果这会带来问题，那就把它作为你首先要问的问题之一。
我也没有立刻说你们不专业，所以我会坐巴士……至少在你们司机因为我们的行李问题而嘲笑我们（问我们是不是全包的，为什么需要所有行李）10分钟后，我才说了这句话。我告诉你们的司机，我女儿有很多过敏症，所以需要额外的行李，他又得意地笑了笑。我们回复说，这是因为你们司机态度太差。我还想指出，我们现在已经错过了巴士，因此不得不找到Jet 2的客服代表，然后步行至少10分钟（而不是1分钟）才能坐上巴士。我们也是苏格兰人，我们七个月大的宝宝不习惯暖气，所以22度对我们来说简直是酷热难耐。
另外，你们的司机一次也没解释过他只是打电话找其他交通工具，他只是径直往前走，无视我们，低声说了几句话。
我从来不抱怨，但我们受到的待遇实在太糟糕了。如果这符合任何政策，那也算公平，但应该有关于专业精神的政策，而你们的司机对此浑然不知。我们竟然回复说“如果这对你来说是个问题，我们会安排巴士”，而他却回复说“那就走吧”。
他们竟然没有撒谎，真是难以置信。
不要用。
我还要指出的是，他们在Facebook上屏蔽了我们，所以我们联系不上他们，所以我觉得有必要这么做。
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