Second time, not much better. - Grand River Cellars (Madison) - Grand River Cellars - 69条旅客点评与比价

Tom D

Second time, not much better.

Grand River Cellars的点评

2026年10月16日发布于: 海外

点评：The wife and I love this place, the food it great, the wine is good, the scenery is awesome. Only to be plagued by horrible service. The last time we went, in 2025, our waiter tried to charge us for two bottles of wine instead of one. When we mentioned it, he got annoyed that he had to go back and fix it. The situation surrounding it almost felt like he was trying to see what he could do to pad his tip. Bottles of wine purchased should always be a separate charge. Anyhow, this time around we had a female waitress. Or so we think as she was never around. We waited forever for her to come to our table, then she would vanish for a long period of time while we sat there wondering what to do. There seemed to be ample staff as we watched other tables being taken care of, just not the ones she was waiting. We watched a few of her other tables getting no service as well. With the one, they ordered food before us, but we got our appetizer first and was finished eating before they ever got theirs. Which granted, looks like an issue with the cooks. But still doesn't explain why it always took so long to get any service. We were going to order more food and wine but decided to pass as she was taking way to long and we didn't know when/if she would be back. At one point we were going to leave without paying because we had no food or drink left at our table and just sat there. Going back this weekend just to do the Halloween thing they have going on. I will give her kudos at least for how she handled the one table as the person had gluten issues and asked if an item on the menu had gluten, the waitress didn't have the answer and said she would ask the cooks. So we thought that was a positive with her.

翻译：我和妻子都很喜欢这个地方：食物美味，酒也不错，风景更是绝美。唯独服务糟糕得让人难以忍受。上次我们去是2025年，服务生试图向我们收取两瓶酒的费用，而实际上我们只点了一瓶。当我们指出这点时，他显得很不高兴，觉得还得回去修改账单。整个情形简直就像他想看看能做些什么来多拿些小费似的。实际上，单独购买的酒水理应单独计费才对。总之……这次为我们服务的是一位女服务员。至少我们是这么以为的，因为她始终没有出现。我们等了很久她才来到我们的桌前，之后又消失许久，而我们只能坐在那里不知所措。我们看到其他桌都有服务员照料，看来工作人员其实不少，只是没有人来服务我们这一桌。我们还看到有几桌她负责的区域也完全没人服务。其中有一桌比我们先点餐。不过我们先收到了开胃菜，在他们的菜上桌前我们就吃完了。诚然，这看起来是厨师的问题。但这仍然无法解释为什么每次上菜都要等那么久。我们原本打算再点些食物和酒，但鉴于等待时间实在太长，我们也不确定她什么时候能回来，于是就打消了这个念头。有那么一会儿，我们甚至打算不付账就离开——因为桌上已经没有任何食物或饮料了，而我们只是坐在那里而已。这个周末我打算回去参加他们举办的万圣节活动。至少我要表扬她的一点：有个客人对麸质过敏，询问菜单上的某道菜是否含有麸质，而这位女服务员虽然答不上来，但表示会去问厨师。我们觉得这一点表现挺不错的。

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