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Extremely disappointing experience and very questionable pricing practices
Pirate Bay Nautical Center的点评
点评：**Avoid this place if you can. Extremely disappointing experience and very questionable pricing practices.**
We rented a motorboat for one hour for CHF 100. We ended up returning it about 15 minutes late. Lake Brienz is huge, and for tourists unfamiliar with the area, it is not always easy to estimate the return time perfectly.
The main problem is that when we rented the boat, **nobody clearly explained what would happen if we were late, nor were we given a clear overtime rate**.
When we returned the boat, they suddenly demanded CHF 140 — meaning **CHF 40 extra for about 15 minutes**.
They repeatedly insisted that we were **20 minutes late**, but I clearly remember hearing the male staff member tell us to come back at **12:05**, and we returned at approximately **12:20**. That is 15 minutes, not 20.
I pointed this out several times, but instead of checking or acknowledging the timing, they simply kept repeating that we were 20 minutes late. That made the whole situation feel even less transparent. When there is a disagreement about a charge, the business should be willing to clarify the actual start and return times, not simply insist on whichever version results in a higher fee.
What made the situation even worse was that the price itself seemed to change during the argument. While we were questioning the CHF 40 charge, the female staff member even said we should pay **CHF 80 extra** instead.
So which is the actual overtime policy? CHF 40 for 15 minutes? CHF 80? Or something else?
The fact that the amount could apparently change during the same conversation made the pricing feel completely arbitrary.
The female staff member was also extremely condescending and unpleasant. At one point, we were told, essentially, **“We make the rules, not you.”** That attitude toward paying customers and tourists is completely unacceptable.
To be clear, this is **not about refusing to pay for extra time**. If there is a clearly stated overtime policy, customers should follow it. The problem is that **the overtime charges were not clearly disclosed to us in advance, the timing itself was disputed, and the amount they demanded appeared to change during the conversation**.
Afterwards, I looked more carefully at some of the lower-rated reviews and noticed that other visitors had described similar experiences. I genuinely wish I had read those reviews before renting here.
Lake Brienz is beautiful, but this experience left a very bad impression. Tourists should not have to worry about unclear charges, changing prices, disputed return times, or being spoken to disrespectfully.
**My advice: read the low-rated reviews carefully before renting here, ask them to write down the exact return time and every possible overtime charge before you leave, and preferably choose another rental company.**
We rented a motorboat for one hour for CHF 100. We ended up returning it about 15 minutes late. Lake Brienz is huge, and for tourists unfamiliar with the area, it is not always easy to estimate the return time perfectly.
The main problem is that when we rented the boat, **nobody clearly explained what would happen if we were late, nor were we given a clear overtime rate**.
When we returned the boat, they suddenly demanded CHF 140 — meaning **CHF 40 extra for about 15 minutes**.
They repeatedly insisted that we were **20 minutes late**, but I clearly remember hearing the male staff member tell us to come back at **12:05**, and we returned at approximately **12:20**. That is 15 minutes, not 20.
I pointed this out several times, but instead of checking or acknowledging the timing, they simply kept repeating that we were 20 minutes late. That made the whole situation feel even less transparent. When there is a disagreement about a charge, the business should be willing to clarify the actual start and return times, not simply insist on whichever version results in a higher fee.
What made the situation even worse was that the price itself seemed to change during the argument. While we were questioning the CHF 40 charge, the female staff member even said we should pay **CHF 80 extra** instead.
So which is the actual overtime policy? CHF 40 for 15 minutes? CHF 80? Or something else?
The fact that the amount could apparently change during the same conversation made the pricing feel completely arbitrary.
The female staff member was also extremely condescending and unpleasant. At one point, we were told, essentially, **“We make the rules, not you.”** That attitude toward paying customers and tourists is completely unacceptable.
To be clear, this is **not about refusing to pay for extra time**. If there is a clearly stated overtime policy, customers should follow it. The problem is that **the overtime charges were not clearly disclosed to us in advance, the timing itself was disputed, and the amount they demanded appeared to change during the conversation**.
Afterwards, I looked more carefully at some of the lower-rated reviews and noticed that other visitors had described similar experiences. I genuinely wish I had read those reviews before renting here.
Lake Brienz is beautiful, but this experience left a very bad impression. Tourists should not have to worry about unclear charges, changing prices, disputed return times, or being spoken to disrespectfully.
**My advice: read the low-rated reviews carefully before renting here, ask them to write down the exact return time and every possible overtime charge before you leave, and preferably choose another rental company.**
翻译：**如果可以的话，请避开这个地方。体验极其糟糕，定价策略也值得质疑。**
我们花100瑞士法郎租用了一艘摩托艇，租期为1小时。结果我们迟了大约15分钟才归还。布里恩茨湖面积很大，对于不熟悉此地的游客来说，要准确预估返程时间并非易事。
主要问题在于：在我们租船时，**没有人明确说明迟到会有什么后果，也没有告知我们具体的超时收费标准**。当我们归还船只时，他们突然要求我们支付140瑞士法郎——也就是说，仅仅15分钟左右的时间就要多付40瑞士法郎。
他们一再坚称我们迟到了20分钟，但我清楚地记得那位男工作人员告诉我们12:05再来，而我们大约在12:20才返回。这只有15分钟，并非20分钟。
我多次指出这一点，但他们既没有核实时间，也没有承认我的说法，只是不断重复我们迟到了20分钟。这使得整个情况显得更加不透明。当对收费产生争议时，商家应当乐意说明实际的开始时间和结束时间，而不是一味坚持那种能收取更高费用的版本。
更糟糕的是，在争执过程中价格似乎还发生了变动。就在我们对40瑞士法郎的收费提出异议时，那位女工作人员甚至说我们应该额外支付80瑞士法郎。那么，实际的加班计费标准究竟是什么呢？15分钟收费40瑞士法郎？80瑞士法郎？还是别的标准？
同一通电话中收费标准居然还可能发生变化，这让人觉得定价完全毫无依据可言。
那位女工作人员的态度也极其高傲且令人不悦。有那么一刻，她基本上是在说：“规则由我们制定，轮不到你来说三道四。”这种对待付费顾客和游客的态度是完全不可接受的。
需要明确的是，这**并不是拒绝为加班时间付费**的问题。如果有明确的加班政策，客户理应遵守。问题在于，**他们事先并未向我们清楚地说明加班费用的相关信息，加班时间的界定也存在争议，而且他们提出的费用数额在沟通过程中似乎还发生了变动**。
后来，我仔细查看了一些评分较低的评论，发现其他访客也描述了类似的经历。我真希望自己在这里租车之前能看到那些差评。
布里恩茨湖确实很美，但这次经历给我留下了极其糟糕的印象。游客们不该为费用不透明、价格变动、归还时间有争议，或是遭到不礼貌的对待而烦恼。
**我的建议：在租车前务必仔细阅读那些评分较低的评论；离开前请对方书面确认具体的车辆归还时间以及所有可能的超时费用。最好还是选择另一家租车公司吧。**
我们花100瑞士法郎租用了一艘摩托艇，租期为1小时。结果我们迟了大约15分钟才归还。布里恩茨湖面积很大，对于不熟悉此地的游客来说，要准确预估返程时间并非易事。
主要问题在于：在我们租船时，**没有人明确说明迟到会有什么后果，也没有告知我们具体的超时收费标准**。当我们归还船只时，他们突然要求我们支付140瑞士法郎——也就是说，仅仅15分钟左右的时间就要多付40瑞士法郎。
他们一再坚称我们迟到了20分钟，但我清楚地记得那位男工作人员告诉我们12:05再来，而我们大约在12:20才返回。这只有15分钟，并非20分钟。
我多次指出这一点，但他们既没有核实时间，也没有承认我的说法，只是不断重复我们迟到了20分钟。这使得整个情况显得更加不透明。当对收费产生争议时，商家应当乐意说明实际的开始时间和结束时间，而不是一味坚持那种能收取更高费用的版本。
更糟糕的是，在争执过程中价格似乎还发生了变动。就在我们对40瑞士法郎的收费提出异议时，那位女工作人员甚至说我们应该额外支付80瑞士法郎。那么，实际的加班计费标准究竟是什么呢？15分钟收费40瑞士法郎？80瑞士法郎？还是别的标准？
同一通电话中收费标准居然还可能发生变化，这让人觉得定价完全毫无依据可言。
那位女工作人员的态度也极其高傲且令人不悦。有那么一刻，她基本上是在说：“规则由我们制定，轮不到你来说三道四。”这种对待付费顾客和游客的态度是完全不可接受的。
需要明确的是，这**并不是拒绝为加班时间付费**的问题。如果有明确的加班政策，客户理应遵守。问题在于，**他们事先并未向我们清楚地说明加班费用的相关信息，加班时间的界定也存在争议，而且他们提出的费用数额在沟通过程中似乎还发生了变动**。
后来，我仔细查看了一些评分较低的评论，发现其他访客也描述了类似的经历。我真希望自己在这里租车之前能看到那些差评。
布里恩茨湖确实很美，但这次经历给我留下了极其糟糕的印象。游客们不该为费用不透明、价格变动、归还时间有争议，或是遭到不礼貌的对待而烦恼。
**我的建议：在租车前务必仔细阅读那些评分较低的评论；离开前请对方书面确认具体的车辆归还时间以及所有可能的超时费用。最好还是选择另一家租车公司吧。**
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