点评:Dear Long Island Skydiving Center,
I hope this letter finds you well. I recently had the pleasure of visiting your facility and wanted to take a moment to share my thoughts on the experience. Overall, it was a fantastic and memorable adventure, and I am grateful for the opportunity to participate in such an exhilarating activity. Your team's professionalism and the facility's cleanliness did not go unnoticed, and I felt safe and well cared for throughout my visit.
However, I would like to bring to your attention a few specific points that, if addressed, could enhance the experience for future guests.
Firstly, there was an issue regarding the t-shirt size I received. I understand that such mishaps can occur, and I want to emphasize that I was assured that the correct size would be mailed to my residence. I appreciate the quick response and the commitment to ensuring customer satisfaction. It is clear that your team prioritizes addressing any inconveniences swiftly and effectively.
One aspect of the visit that left me somewhat unsettled was the individual at the table who directed guests upon returning from their skydive to scan a barcode on a piece of paper. The manner in which this directive was communicated felt somewhat impersonal and abrupt. It was presented as a command rather than a choice, which detracted slightly from the otherwise welcoming atmosphere of your facility. A more conversational approach, perhaps phrasing it as an option or request, would likely foster a more positive initial interaction with guests.
Despite this minor hiccup, I would like to reiterate my overall satisfaction with the experience. The facility was impeccably clean and well-maintained, which contributed significantly to the sense of safety and professionalism. The staff members, from the front desk personnel to the jump instructors, were exceptional. Their enthusiasm and expertise were evident, and their dedication to providing a safe and enjoyable experience was truly appreciated.
Skydiving is undoubtedly an activity that requires a high level of trust and confidence in the service providers. Your team excelled in creating an environment where I felt both excited and reassured. The pre-jump briefing was thorough, and the instructors made sure that all participants were comfortable and well-informed before taking the plunge. Their ability to instill confidence while maintaining a light-hearted and fun atmosphere is commendable.
In addition to the quality of service, I was impressed by the range of amenities and the overall organization of the facility. A comfortable waiting area for guests all contributed to a seamless and enjoyable experience. It is clear that considerable thought and effort have gone into making the Long Island Skydiving Center a top-notch destination for thrill-seekers.
I would like to express my gratitude to the entire team for their hard work and dedication. Despite the minor issues mentioned, the positive aspects of my visit far outweighed any negatives. The skydiving experience itself was unforgettable, and I am grateful for the memories created during my time at your facility.
Moving forward, I hope that my feedback can be considered constructively. Small changes in communication style can make a significant difference in how guests perceive their initial interactions. By fostering a more welcoming and choice-oriented approach, you can enhance the overall guest experience even further.
Thank you once again for providing such a thrilling and well-organized adventure. I look forward to recommending the Long Island Skydiving Center to friends and family who are seeking a safe, professional, and exhilarating skydiving experience. I also appreciate the prompt attention to the t-shirt size issue and look forward to receiving the correct size in the mail.
Please extend my thanks to all the staff members who contributed to making my visit so enjoyable. Their passion and dedication to their roles are truly commendable, and I am grateful for the opportunity to have experienced skydiving with such a fantastic team.
I wish you continued success and look forward to visiting again in the future. Should you have any questions or require further details about my feedback, please do not hesitate to contact me.
Warm regards,
Nicholas.
翻译:亲爱的长岛跳伞中心,
希望您收到这封信后一切安好。我最近有幸参观了您的设施,想花点时间分享一下我对这次经历的看法。总的来说,这是一次奇妙而难忘的冒险,我很感激有机会参加如此令人兴奋的活动。您的团队的专业精神和设施的清洁度都得到了关注,在整个访问过程中,我感到很安全,得到了很好的照顾。
但是,我想提请您注意几个具体问题,如果解决这些问题,可以提升未来客人的体验。
首先,我收到的 T 恤尺码有问题。我知道可能会发生这样的意外,我想强调的是,我保证会将正确的尺码邮寄到我的住所。我感谢您的快速回复和确保客户满意度的承诺。很明显,您的团队优先考虑迅速有效地解决任何不便之处。
这次访问让我有些不安的一点是,桌子上的一位工作人员指示客人在跳伞回来后扫描一张纸上的条形码。传达这一指令的方式让人感觉有些冷漠和唐突。它被呈现为命令而不是选择,这稍微损害了你们设施原本温馨的氛围。更对话的方式,也许将其表述为选项或请求,可能会促进与客人更积极的初始互动。
尽管有这个小问题,但我还是想重申我对这次体验的整体满意度。设施一尘不染,维护良好,这大大增强了安全感和专业感。从前台人员到跳伞教练,工作人员都非常出色。他们的热情和专业知识显而易见,他们致力于提供安全愉快的体验,我真的很感激。
跳伞无疑是一项需要对服务提供商有高度信任和信心的活动。你们的团队在创造一个让我感到兴奋和放心的环境方面表现出色。跳伞前的介绍非常详尽,教练确保所有参与者在跳伞前都感到舒适并了解情况。他们在保持轻松有趣的氛围的同时树立信心的能力值得称赞。
除了服务质量外,设施的各种便利设施和整体组织也给我留下了深刻的印象。舒适的客人等候区有助于带来无缝和愉快的体验。很明显,为了让长岛跳伞中心成为寻求刺激者的一流目的地,我们付出了相当大的心思和努力。
我要对整个团队的辛勤工作和奉献精神表示感谢。尽管提到了一些小问题,但我这次访问的积极方面远远超过了任何消极方面。跳伞体验本身令人难忘,我很感激在贵设施度过的时光所创造的回忆。
展望未来,我希望我的反馈能够得到建设性的考虑。沟通方式的微小变化可以对客人对初次互动的看法产生重大影响。通过培养一种更受欢迎、更注重选择的方法,您可以进一步提升整体的客人体验。
再次感谢您提供如此激动人心且组织良好的冒险。我期待向寻求安全、专业和令人兴奋的跳伞体验的朋友和家人推荐长岛跳伞中心。我也感谢您及时关注 T 恤尺码问题,并期待在邮件中收到正确的尺码。
请向所有为我的访问如此愉快而做出贡献的工作人员表示感谢。他们对自己的角色的热情和奉献精神确实值得称赞,我很感激有机会与如此出色的团队一起体验跳伞。
祝您继续取得成功,并期待将来再次访问。如果您有任何问题或需要有关我的反馈的更多详细信息,请随时与我联系。
诚挚的问候,
尼古拉斯。