点评:What a wonderful experience at H2O today for my daughter’s end of primary school activity. My daughter is disabled and has some additional needs. I called in advance to check the activity would be suitable for her and that her Dad could go in with her to give her the support she needs as the course is challenging. Not only did they put my mind at ease they assured me they could adjust as needed. They provided disabled parking close to the lake, they provided her with a lift on a paddle boat over to the inflatable as pulling herself on would be impossible. The life guards were aware of her needs and from the very beginning we were greeted by name. Andy made sure we felt welcome and her every need was catered to. I am so grateful for a wonder experience and highly recommend them. Accessibility is not always a given but H2O went above and beyond to make us feel welcome. Asked if there was anything they could do to improve their support which was not needed as they simply listened to what she needed. I am so impressed with this very compassionate forward thinking company.
翻译:今天在H2O参加女儿小学毕业活动真是太棒了!我女儿是残疾人,还有一些额外的需求。我提前打电话确认了活动是否适合她,并确认她爸爸可以陪她一起去,因为活动内容很有挑战性,能给她提供所需的支持。他们不仅让我安心,还保证可以根据需要进行调整。他们在湖边提供了残疾人停车位,还帮她用脚踏船抬到充气水上乐园,因为她自己根本无法上去。救生员很了解她的需求,从一开始他们就叫着我们的名字迎接我们。Andy确保我们感到宾至如归,她的每一个需求都得到了满足。我非常感谢这次美好的体验,强烈推荐他们。无障碍设施并非总是必需的,但H2O竭尽全力让我们感到宾至如归。我问他们是否可以改进他们的支持,但答案是不需要的,因为他们只是倾听她的需求。这家富有同情心和前瞻性的公司给我留下了深刻的印象。