点评:We booked a four hour van tour looking to see our first Trip started fine, our tour guide Tim was very nice and informative. One hour into our tour, Tim drove down a road he said he had not gone down this year. A few minutes later, our van was stuck in sand. For the next two hours, the guests on the van gathered rocked, dug out the wheels and tried to get us out of the sand, after two hours of being stuck , Tim finally radioed for help. (There was no cell service). Another hour passed as Tim continued trying to rock the van out of the sand as we inched closer and closer to the drop off on the side of the road. By now it is dark as a truck from the lodge showed up and after a couple of tries was able to get the van out. We were driven back to the lodge fate being stuck for over three hours. Ironically, on the ride back to the lodge, I got a text asking for a review of the trip. I said I felt we were due a refund. To date, I have not heard anything on my request. Disappointed that we didn’t see a moose, but more disappointed at the companies lack of response.
翻译:我们预订了 4 小时的面包车之旅,希望我们的第一次旅行能有个好的开始,我们的导游 Tim 非常友好,知识渊博。旅行开始一个小时后,Tim 开车驶上一条他说他今年没有走过的路。几分钟后,我们的面包车陷在沙里了。在接下来的两个小时里,面包车上的客人聚集在一起摇晃,挖出车轮,试图把我们从沙里弄出来,被困了两个小时后,Tim 终于用无线电求助。(没有手机信号)。又一个小时过去了,Tim 继续试图把面包车从沙里摇出来,我们越来越接近路边的下车点。天黑了,一辆从旅馆开来的卡车出现了,几次尝试后,终于把面包车弄出来了。我们被送回旅馆,被困了三个多小时。讽刺的是,在回旅馆的路上,我收到一条短信,要求对这次旅行进行评论。我说我觉得我们应该退款。到目前为止,我还没有收到任何关于我的请求的消息。我们很失望没有看到驼鹿,但更失望的是公司没有做出回应。