点评:Absolutely shocking customer service is rude and abrupt was supposed to have car at 1030 but didnt get it till.11.15...was given an electric with 80% charge and was told every petrol station has charge points which isn't true..I spent 4 hours driving around looking for a charge station to get back to burgas with the car..turning 7 hour journey into 12 hours..was advised to fill up to 80% when bringing back and the was a charge station round corner from office when arrived at so called charge station it didn't work. so went to office at 1030 with car and was told there was charge station at airport but wasn't allowed to take the car there as my hire time was up i explained I never got car till 11.15 so still had time to go charge it but they refused to allow me to do that..they basically set you up knowing you can't charge the car before dropping of so they can take 70% of the deposit which should 200 euros but was charged 300 joke of a company which I used i sofia regularly but never again will I use burgass office absolute joke con artist!!!
翻译:绝对令人震惊的客户服务很粗鲁,本来应该在 10:30 拿到车,但直到 11:15 才拿到车...给了一辆充电 80% 的电动车,并被告知每个加油站都有充电点,但事实并非如此...我花了 4 个小时开车四处寻找充电站,以便开车返回布尔加斯...将 7 小时的旅程变成了 12 个小时...回来时被建议加满 80% 的电量,而办公室拐角处有一个充电站,到达所谓的充电站时,它无法使用。所以我在 10:30 开车去了办公室,被告知机场有充电站,但由于我的租车时间已到,我不允许把车开到那里,我解释说我直到 11:15 才拿到车,所以还有时间去充电,但他们拒绝让我这样做...他们基本上是在陷害你,让你知道你不能在还车前给车充电,所以他们可以收取 70% 的押金,应该是 200 欧元,但却收取了 300 欧元,真是个笑话,这家公司我经常在索非亚使用,但我再也不会使用伯格斯办公室了,绝对是个骗子!!!