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Mountain Paradise Hotel Spa的点评
点评：We were there from December 20th to the 24th. We had booked the Arenal bungalow. Instead, we were put all the way in the back of the resort in room 320, 321, which was isolated. It was so difficult to walk there that far with two adults that were in their 70s and two young small children. There was banging and noise all night where we were unable to sleep. We informed the front desk at like five o’clock in the morning and the subsequent day we were moved to another location. Even in that location, there was no Wi-Fi. The shower was only scorching hot water with no cold water in it, which burned my mother when she was taking a shower because she could not get the water cold. There were roaches all over. And again, despite the advertisement of free Wi-Fi, there was no Wi-Fi. We then had dinner at the restaurant on the resort and a large fragment of plastic was found in the food, which we reported to the waiter. And we were given a free dessert and that was their only remedy for this. This was absolutely… and then we were also given a hassle over a $270 credit, which has still not been resolved. We have been extremely disappointed with this entire stay. The resort is… The front desk staff was dismissive and did not care. And I’ve left multiple horrible reviews, would never recommend anyone to come there. I would like a response from Mr. Esteban ASAP about this stay.
翻译：我们于12月20日至24日入住。我们预订的是阿雷纳尔别墅。结果，我们被安排在度假村最里面的320和321房间，位置非常偏僻。带着两位七十多岁的老人和两个小孩，走那么远的路实在太难了。整晚都有砰砰的撞击声和噪音，我们根本无法入睡。我们凌晨五点左右向前台反映了情况，第二天他们给我们换了房间。但即使换了房间，也没有Wi-Fi。淋浴只有滚烫的热水，没有冷水，我母亲洗澡时被烫伤了，因为她根本调不到冷水。房间里到处都是蟑螂。而且，尽管广告上说有免费Wi-Fi，但实际上根本没有。之后我们在度假村的餐厅吃了晚饭，结果在食物里发现了一大块塑料碎片，我们告诉了服务员。他们只给了我们一份免费甜点，这就是他们唯一的补偿。这简直太糟糕了……而且我们还因为270美元的信用额度问题被刁难，至今仍未解决。我们对这次入住体验极其失望。度假村……前台工作人员态度冷漠，漠不关心。我已经留下了多条差评，绝不会推荐任何人来这里。我希望埃斯特班先生能尽快回复我关于此次入住的投诉。
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