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Christine G
Louder Overhead Speakers Needed
BC Ferries的点评
点评：BC Ferries provides essential passenger and vehicle ferry service across coastal British Columbia, and overall, it's a reliable way to travel. We bought our tickets at the Capital City Station on Douglas Street in Victoria, and Sandy was absolutely wonderful, friendly, helpful, and patient. She even got us seats for October 13, 2025, which was Thanksgiving. Every company needs a Sandy, she deserves 5 stars for her service.
Once we boarded the bus, things went downhill. Our driver, James wasn't very approachable. His responses were short, and he came across as a bit grouchy. It was a holiday, so we understand, but as first-time passengers, we found his instructions unclear and he seems to not welcome questions. When the ferry docked at Tsawwassen, we didn't hear it was time to reboard the bus to continue to downtown Vancouver. We missed the announcement and ended up being left behind, but our checked bags and personal items were still in the bus to Vancouver.
Thankfully, the staff at Tsawwassen terminal were great. They guided us, called ahead to Pacific Station BC Ferries, and made sure we could retrieve our bags. When we finally reunited with the bus, James didn't seem particularly concerned or empathetic, which made an already stressful situation feel worse.
We blame ourselves for missing the bus. But for future improvements, clearer announcements and louder overhead speakers would help first-time travelers. Even a quick name call for missing passengers would go a long way.
Once we boarded the bus, things went downhill. Our driver, James wasn't very approachable. His responses were short, and he came across as a bit grouchy. It was a holiday, so we understand, but as first-time passengers, we found his instructions unclear and he seems to not welcome questions. When the ferry docked at Tsawwassen, we didn't hear it was time to reboard the bus to continue to downtown Vancouver. We missed the announcement and ended up being left behind, but our checked bags and personal items were still in the bus to Vancouver.
Thankfully, the staff at Tsawwassen terminal were great. They guided us, called ahead to Pacific Station BC Ferries, and made sure we could retrieve our bags. When we finally reunited with the bus, James didn't seem particularly concerned or empathetic, which made an already stressful situation feel worse.
We blame ourselves for missing the bus. But for future improvements, clearer announcements and louder overhead speakers would help first-time travelers. Even a quick name call for missing passengers would go a long way.
翻译：BC Ferries 提供横跨不列颠哥伦比亚省沿海地区的必要客运和车辆渡轮服务，总的来说，这是一种可靠的出行方式。我们在维多利亚道格拉斯街的首都站买了票，Sandy 的服务非常棒，友好、乐于助人、耐心十足。她甚至帮我们订到了 2025 年 10 月 13 日（感恩节）的票。每个公司都需要一个像 Sandy 这样的服务，她的服务值得五星好评。
我们一上车，情况就开始变糟了。我们的司机 James 不太平易近人，回复很短，而且脾气有点暴躁。我们理解那天是节假日，但作为第一次乘坐渡轮的乘客，我们觉得他的指示不清楚，而且他似乎不太欢迎提问。渡轮停靠在茨瓦森 (Tsawwassen) 时，我们没有听到重新上车前往温哥华市中心的通知。我们错过了广播，最终被落下了，但我们的托运行李和个人物品仍然留在开往温哥华的巴士上。
谢天谢地，茨瓦森码头的工作人员很棒。他们引导我们，提前联系了太平洋车站BC渡轮公司，并确保我们取回了行李。当我们终于回到巴士上时，詹姆斯似乎并不特别关心或同情，这让本已紧张的局面雪上加霜。
我们很自责错过了巴士。但为了未来的改进，更清晰的广播和更响亮的头顶扬声器将有助于首次出行的旅客。即使是快速呼喊一下失踪乘客的名字，也会有很大帮助。
我们一上车，情况就开始变糟了。我们的司机 James 不太平易近人，回复很短，而且脾气有点暴躁。我们理解那天是节假日，但作为第一次乘坐渡轮的乘客，我们觉得他的指示不清楚，而且他似乎不太欢迎提问。渡轮停靠在茨瓦森 (Tsawwassen) 时，我们没有听到重新上车前往温哥华市中心的通知。我们错过了广播，最终被落下了，但我们的托运行李和个人物品仍然留在开往温哥华的巴士上。
谢天谢地，茨瓦森码头的工作人员很棒。他们引导我们，提前联系了太平洋车站BC渡轮公司，并确保我们取回了行李。当我们终于回到巴士上时，詹姆斯似乎并不特别关心或同情，这让本已紧张的局面雪上加霜。
我们很自责错过了巴士。但为了未来的改进，更清晰的广播和更响亮的头顶扬声器将有助于首次出行的旅客。即使是快速呼喊一下失踪乘客的名字，也会有很大帮助。
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