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Getaway5134386****
Massive disappointment, no hot water and main check in empty dusty shelves
Heavenly Spa By Westin的点评
点评：I never like to complain normally but felt this was just so disappointing I had to.
The Sheraton has done their best to keep this Spa open during construction and no doubt to retain the Star rating that comes with an onsite Gym/Spa.
First impression is shelves are more or less empty and dusty, weird, nothing like other well presented spas in the area. I paid for a high end 90 min body treatment, there was no hot water to shower/rinse as was described in the treatment, I was freezing after having to quickly move for a different shower to find that was cold also. Exfoliator product I couldn’t rinse off in freezing shower so ended up wiping most off.
Please don’t waste your money or time with Heavenly Spa at Sheraton/Westin, I would recommend going to another resort for spa treatments, this Wellness Centre with gym (cold spa pool!!) and Day Spa has been kept open during construction at a very disappointing standard, dusty empty shelving is a bad first impression, and then no hot water was unheard of. Mentioned to staff nicely as I left that I was freezing due to no hot water, they likely knew, but kept taking bookings.
Real shame.
The Sheraton has done their best to keep this Spa open during construction and no doubt to retain the Star rating that comes with an onsite Gym/Spa.
First impression is shelves are more or less empty and dusty, weird, nothing like other well presented spas in the area. I paid for a high end 90 min body treatment, there was no hot water to shower/rinse as was described in the treatment, I was freezing after having to quickly move for a different shower to find that was cold also. Exfoliator product I couldn’t rinse off in freezing shower so ended up wiping most off.
Please don’t waste your money or time with Heavenly Spa at Sheraton/Westin, I would recommend going to another resort for spa treatments, this Wellness Centre with gym (cold spa pool!!) and Day Spa has been kept open during construction at a very disappointing standard, dusty empty shelving is a bad first impression, and then no hot water was unheard of. Mentioned to staff nicely as I left that I was freezing due to no hot water, they likely knew, but kept taking bookings.
Real shame.
翻译：我平时不喜欢抱怨，但这次实在太失望了，不得不抱怨。
喜来登竭尽全力在施工期间保持这家水疗中心的开放，毫无疑问也是为了保住酒店健身房/水疗中心的星级。
第一印象是架子几乎空空如也，布满灰尘，很奇怪，与该地区其他装修精美的水疗中心完全不同。我付费体验了90分钟的高端身体护理，却没有护理中描述的热水淋浴/冲洗，我赶紧换了个淋浴间，却发现那里也是冷水，冷得我直哆嗦。去角质产品在冰冷的淋浴间里根本冲不掉，最后大部分都擦掉了。
千万不要在喜来登/威斯汀的天梦水疗中心浪费时间和金钱，我建议去其他度假村做水疗。这家带健身房（冷水疗池！！）和日间水疗中心的健康中心在施工期间一直保持开放，但水质非常糟糕，布满灰尘的空架子给人的第一印象很差，而且没有热水的情况也屡见不鲜。我离开时礼貌地跟工作人员说，因为没有热水，我感觉很冷，他们可能知道，但还是继续接受预订。
真可惜。
喜来登竭尽全力在施工期间保持这家水疗中心的开放，毫无疑问也是为了保住酒店健身房/水疗中心的星级。
第一印象是架子几乎空空如也，布满灰尘，很奇怪，与该地区其他装修精美的水疗中心完全不同。我付费体验了90分钟的高端身体护理，却没有护理中描述的热水淋浴/冲洗，我赶紧换了个淋浴间，却发现那里也是冷水，冷得我直哆嗦。去角质产品在冰冷的淋浴间里根本冲不掉，最后大部分都擦掉了。
千万不要在喜来登/威斯汀的天梦水疗中心浪费时间和金钱，我建议去其他度假村做水疗。这家带健身房（冷水疗池！！）和日间水疗中心的健康中心在施工期间一直保持开放，但水质非常糟糕，布满灰尘的空架子给人的第一印象很差，而且没有热水的情况也屡见不鲜。我离开时礼貌地跟工作人员说，因为没有热水，我感觉很冷，他们可能知道，但还是继续接受预订。
真可惜。
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