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Guide5248021****
Terrible Customer Service
加拿大仙境乐园的点评
点评：After saving up her money, my daughter purchased a day ticket on the Canada’s Wonderland website for October 23. The day before she planned to go, she discovered the park was scheduled to be closed — even though their system still allowed her to purchase a ticket for that date. She requested a refund, but the park refused, citing a strict no-refund policy, and only offered to transfer the ticket to a date in 2025.
Since we don’t live near Canada’s Wonderland, she will not have the opportunity to use the ticket this year. Despite multiple follow-ups, Canada’s Wonderland has been dismissive and continues to refuse a refund for a ticket they should never have sold in the first place.
If you ordered a product online and learned it was unavailable, wouldn’t you expect a refund? Canada’s Wonderland has taken no responsibility for selling a ticket on a day they were closed. Their policy is inflexible, and their customer service has been extremely disappointing. It's unfortunate that a young guest trying to enjoy a day at the park is penalized due to their system error. If you're planning on going here, be very careful as they have terrible customer service.
Since we don’t live near Canada’s Wonderland, she will not have the opportunity to use the ticket this year. Despite multiple follow-ups, Canada’s Wonderland has been dismissive and continues to refuse a refund for a ticket they should never have sold in the first place.
If you ordered a product online and learned it was unavailable, wouldn’t you expect a refund? Canada’s Wonderland has taken no responsibility for selling a ticket on a day they were closed. Their policy is inflexible, and their customer service has been extremely disappointing. It's unfortunate that a young guest trying to enjoy a day at the park is penalized due to their system error. If you're planning on going here, be very careful as they have terrible customer service.
翻译：我女儿攒够了钱，在加拿大奇幻乐园（Canada’s Wonderland）的网站上买了一张10月23日的单日票。就在她计划去的前一天，她发现乐园当天闭园——尽管他们的系统仍然允许她购买当天的门票。她要求退款，但乐园以严格的“不退款”政策为由拒绝了，只愿意将门票改期到2025年。
由于我们不住在加拿大奇幻乐园附近，她今年根本没机会使用这张门票。尽管我们多次跟进，加拿大奇幻乐园仍然置之不理，拒绝退款，而这张门票本来就不应该出售。
如果你在网上订购了一件商品，结果发现缺货，难道你不应该要求退款吗？加拿大奇幻乐园对于在闭园当天售出门票却不承担任何责任。他们的政策死板僵化，客户服务也令人极其失望。很遗憾，一位想在公园里尽情玩耍的年轻游客却因为系统故障而受到惩罚。如果您打算去那里，请务必小心，因为他们的客户服务非常糟糕。
由于我们不住在加拿大奇幻乐园附近，她今年根本没机会使用这张门票。尽管我们多次跟进，加拿大奇幻乐园仍然置之不理，拒绝退款，而这张门票本来就不应该出售。
如果你在网上订购了一件商品，结果发现缺货，难道你不应该要求退款吗？加拿大奇幻乐园对于在闭园当天售出门票却不承担任何责任。他们的政策死板僵化，客户服务也令人极其失望。很遗憾，一位想在公园里尽情玩耍的年轻游客却因为系统故障而受到惩罚。如果您打算去那里，请务必小心，因为他们的客户服务非常糟糕。
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