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coolmammaa
Be aware and don’t overpay
Tremblant的点评
点评：ATTENTION First timers (if you’ve never skied before, like me): DO NOT purchase the chairlift ticket (ticket office will sell to you regardless)
They know beginners are not going to the slope, and the ticket office should not be selling chairlift access to first-time skiers.
update - Jan 2026
After responding to the survey, I received an automated reply from François Panneton that did not show a genuine effort to understand or address my issue (overcharges). After some back and forth, they eventually confirmed that the chairlift ticket HAD NOT BEEN USED and agreed to issue a refund.
While I appreciate the refund, this situation could have been avoided with proper guidance upfront—especially for first-time skiers. Selling chairlift tickets to beginners who do not need them is not an adequate or responsible practice, and this is something the ticket office should address.
____________________________________________________
December 2025
Be aware they will sell you tickets to the slope even if you’re doing beginner classes and they know you won’t ski from the top. I will dispute that extra 109$ with my credit card company…..
Also, I had a huge inconvenience where they lost my boots and wanted me to wait until the end of the day after everyone retrieved their stuff so I could get my shoes. Zachary promised they’d have it by the end of my class and of course no one cared. When I got back and started making a scene, Louis said “ we don’t work for you” !!! Woaaa! Very professional!!!!
Oh well, you certainly don’t but you are accountable for not doing the right thing and not doing your job properly.
Kudos to Marc and all the instructors from the ski school which were really good and extra patient!
They know beginners are not going to the slope, and the ticket office should not be selling chairlift access to first-time skiers.
update - Jan 2026
After responding to the survey, I received an automated reply from François Panneton that did not show a genuine effort to understand or address my issue (overcharges). After some back and forth, they eventually confirmed that the chairlift ticket HAD NOT BEEN USED and agreed to issue a refund.
While I appreciate the refund, this situation could have been avoided with proper guidance upfront—especially for first-time skiers. Selling chairlift tickets to beginners who do not need them is not an adequate or responsible practice, and this is something the ticket office should address.
____________________________________________________
December 2025
Be aware they will sell you tickets to the slope even if you’re doing beginner classes and they know you won’t ski from the top. I will dispute that extra 109$ with my credit card company…..
Also, I had a huge inconvenience where they lost my boots and wanted me to wait until the end of the day after everyone retrieved their stuff so I could get my shoes. Zachary promised they’d have it by the end of my class and of course no one cared. When I got back and started making a scene, Louis said “ we don’t work for you” !!! Woaaa! Very professional!!!!
Oh well, you certainly don’t but you are accountable for not doing the right thing and not doing your job properly.
Kudos to Marc and all the instructors from the ski school which were really good and extra patient!
翻译：致初学者（如果您像我一样从未滑过雪）：请勿购买缆车票（售票处无论如何都会卖给您）。
他们知道初学者不会去雪道，售票处不应该向初次滑雪者出售缆车票。
更新 - 2026年1月
填写调查问卷后，我收到了弗朗索瓦·潘内顿的自动回复，但回复中并没有表现出任何真正想要了解或解决我的问题（多收费）的意愿。经过一番沟通，他们最终确认缆车票未使用，并同意退款。
虽然我很感谢退款，但如果事先提供适当的指导，这种情况本可以避免——尤其对于初次滑雪者而言。向不需要缆车票的初学者出售缆车票是不恰当且不负责任的做法，售票处应该对此进行整改。
____________________________________________________
2025年12月
请注意，即使你参加的是初级课程，他们也会卖给你滑雪场的票，而且他们也知道你不会从山顶滑下来。我会向我的信用卡公司申诉这多收的109美元……
另外，我遇到了一件非常不方便的事：他们弄丢了我的雪鞋，却要我等到一天结束，等所有人都取回自己的东西后才能去拿。扎克瑞承诺会在我的课程结束前找到，当然，没人理会。当我回到教室开始大吵大闹时，路易斯竟然说“我们又不是为你工作的”！！！哇哦！真是太专业了！！！！
好吧，你们当然不是为你工作的，但你们要为没有做好本职工作、没有尽到应尽的责任负责。
向马克和滑雪学校的所有教练致敬，他们真的非常棒，而且特别有耐心！
他们知道初学者不会去雪道，售票处不应该向初次滑雪者出售缆车票。
更新 - 2026年1月
填写调查问卷后，我收到了弗朗索瓦·潘内顿的自动回复，但回复中并没有表现出任何真正想要了解或解决我的问题（多收费）的意愿。经过一番沟通，他们最终确认缆车票未使用，并同意退款。
虽然我很感谢退款，但如果事先提供适当的指导，这种情况本可以避免——尤其对于初次滑雪者而言。向不需要缆车票的初学者出售缆车票是不恰当且不负责任的做法，售票处应该对此进行整改。
____________________________________________________
2025年12月
请注意，即使你参加的是初级课程，他们也会卖给你滑雪场的票，而且他们也知道你不会从山顶滑下来。我会向我的信用卡公司申诉这多收的109美元……
另外，我遇到了一件非常不方便的事：他们弄丢了我的雪鞋，却要我等到一天结束，等所有人都取回自己的东西后才能去拿。扎克瑞承诺会在我的课程结束前找到，当然，没人理会。当我回到教室开始大吵大闹时，路易斯竟然说“我们又不是为你工作的”！！！哇哦！真是太专业了！！！！
好吧，你们当然不是为你工作的，但你们要为没有做好本职工作、没有尽到应尽的责任负责。
向马克和滑雪学校的所有教练致敬，他们真的非常棒，而且特别有耐心！
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