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Ruined my honeymoon
Jet Black Ginger的点评
点评：I really wanted to love this salon, but unfortunately this was one of the most disappointing salon experiences I’ve had.
Do yourself a favour and go to Letti’s hair instead.
I came in Bali for my honeymoon and was excited to make an appointment here for roots, toning, K18 and a blow-dry to feel my best during my vacation.
Before they touched my hair, I repeatedly explained that my biggest concern was not going too dark. Unfortunately, that is exactly what happened. My lengths became extremely dark and the ends were even darker, with some sections appearing almost black.
The stylist itself was very insicure of her result but I reassured her not to make it worse for everybody and I paid my not cheap bill.
I didn’t speak immediately because I was hoping it would fade, but after my first shampoo I understood the situation was worse than I initially thought and I contacted the salon immediately and sent photos showing the result. I then spent the rest of my honeymoon washing my hair constantly, asking my husband for reassurance and taking photos to see if the colour was fading. It barely did and I felt frustrated and trapped in this inky dark colour.
What surprised me most was the way the situation was handled. Not once did I receive an apology. Instead, I received explanations about the developer used and suggestions to clarify the hair.
They offered to have me return to the salon for a correction, but after receiving exactly the result I had repeatedly asked them to avoid, I understandably no longer felt comfortable having my hair processed there again.
I ultimately went to another salon and spent over IDR 3 million (approximately US$180) on a professional treatment to remove as much of the excess dark pigment as possible and on products to continue fading the colour at home.
Hair colour can go wrong, I understand that. What matters is how a salon responds when it does. A simple apology and an attempt to take responsibility would have made a huge difference to this experience. I also held putting this review as long as possible but the moment I was ghosted I felt it was simply enough.
For a salon at this price point I expected considerably better, both from the colour service and from the customer care afterwards. Also it’s worth mentioning that some of the girls working are very young with very short experience.
Do yourself a favour and go to Letti’s hair instead.
I came in Bali for my honeymoon and was excited to make an appointment here for roots, toning, K18 and a blow-dry to feel my best during my vacation.
Before they touched my hair, I repeatedly explained that my biggest concern was not going too dark. Unfortunately, that is exactly what happened. My lengths became extremely dark and the ends were even darker, with some sections appearing almost black.
The stylist itself was very insicure of her result but I reassured her not to make it worse for everybody and I paid my not cheap bill.
I didn’t speak immediately because I was hoping it would fade, but after my first shampoo I understood the situation was worse than I initially thought and I contacted the salon immediately and sent photos showing the result. I then spent the rest of my honeymoon washing my hair constantly, asking my husband for reassurance and taking photos to see if the colour was fading. It barely did and I felt frustrated and trapped in this inky dark colour.
What surprised me most was the way the situation was handled. Not once did I receive an apology. Instead, I received explanations about the developer used and suggestions to clarify the hair.
They offered to have me return to the salon for a correction, but after receiving exactly the result I had repeatedly asked them to avoid, I understandably no longer felt comfortable having my hair processed there again.
I ultimately went to another salon and spent over IDR 3 million (approximately US$180) on a professional treatment to remove as much of the excess dark pigment as possible and on products to continue fading the colour at home.
Hair colour can go wrong, I understand that. What matters is how a salon responds when it does. A simple apology and an attempt to take responsibility would have made a huge difference to this experience. I also held putting this review as long as possible but the moment I was ghosted I felt it was simply enough.
For a salon at this price point I expected considerably better, both from the colour service and from the customer care afterwards. Also it’s worth mentioning that some of the girls working are very young with very short experience.
翻译：我原本真的很希望喜欢这家美发沙龙，但遗憾的是，这是我经历过最令人失望的美发体验之一。
为了自己好，还是去Letti’s Hair吧。
我为了度蜜月来到了巴厘岛，原本满怀期待地在这里预约了染发、色调调整、K18护理以及吹整服务，希望能在假期里以最佳状态示人。
在开始处理我的头发前，我反复强调自己最担心的问题就是颜色不会变得太深。可惜，结果恰恰如此。我的头发变得极其深色，发梢则更暗，有些地方甚至看起来几乎是黑色的。
造型师本人对效果也很不放心，但我安慰她千万别把情况弄得更糟，随后我支付了那笔并不便宜的费用。
起初我没说话，因为希望颜色能慢慢褪去，但洗了第一次头后我才意识到情况比想象中更糟，于是立刻联系了沙龙并发去了展示最终效果的照片。随后，在蜜月剩余的时间里，我不停地洗头，不断向丈夫寻求安慰，还拍照片来确认发色是否正在褪色。但实际上几乎没有任何褪色现象，这让我既沮丧又觉得自己被困在了这种深黑色的发色里。
最让我惊讶的是品牌方处理此事的方式。他们一次道歉都没有。相反，他们只是解释了所使用的显色剂成分，并建议我做些处理来让发色更自然些。
他们还提出让我重新回到沙龙进行修色处理。不过，在得到了我一再要求他们避免出现的那种结果后，我自然再也不愿意去那里做头发护理了。
最终我去了另一家沙龙，花费了超过300万印尼盾（约合180美元）来进行专业处理，力求去除尽可能多的多余深色色素；此外还购买了相关产品以便在家中继续淡化发色。
染发确实有可能出问题，这点我明白。关键在于出现问题后，沙龙会如何应对。一句简单的道歉以及主动承担责任的姿态本可以彻底改变这次体验。我也一直尽量拖着不写评论，但当我被彻底置之不理后，我觉得实在忍无可忍了。
对于这个价位的沙龙来说，我原本期望能获得更好的服务——无论是染发效果还是事后的客户关怀。另外值得一提的是，这里有些员工年纪很小，工作经验也相当匮乏。
为了自己好，还是去Letti’s Hair吧。
我为了度蜜月来到了巴厘岛，原本满怀期待地在这里预约了染发、色调调整、K18护理以及吹整服务，希望能在假期里以最佳状态示人。
在开始处理我的头发前，我反复强调自己最担心的问题就是颜色不会变得太深。可惜，结果恰恰如此。我的头发变得极其深色，发梢则更暗，有些地方甚至看起来几乎是黑色的。
造型师本人对效果也很不放心，但我安慰她千万别把情况弄得更糟，随后我支付了那笔并不便宜的费用。
起初我没说话，因为希望颜色能慢慢褪去，但洗了第一次头后我才意识到情况比想象中更糟，于是立刻联系了沙龙并发去了展示最终效果的照片。随后，在蜜月剩余的时间里，我不停地洗头，不断向丈夫寻求安慰，还拍照片来确认发色是否正在褪色。但实际上几乎没有任何褪色现象，这让我既沮丧又觉得自己被困在了这种深黑色的发色里。
最让我惊讶的是品牌方处理此事的方式。他们一次道歉都没有。相反，他们只是解释了所使用的显色剂成分，并建议我做些处理来让发色更自然些。
他们还提出让我重新回到沙龙进行修色处理。不过，在得到了我一再要求他们避免出现的那种结果后，我自然再也不愿意去那里做头发护理了。
最终我去了另一家沙龙，花费了超过300万印尼盾（约合180美元）来进行专业处理，力求去除尽可能多的多余深色色素；此外还购买了相关产品以便在家中继续淡化发色。
染发确实有可能出问题，这点我明白。关键在于出现问题后，沙龙会如何应对。一句简单的道歉以及主动承担责任的姿态本可以彻底改变这次体验。我也一直尽量拖着不写评论，但当我被彻底置之不理后，我觉得实在忍无可忍了。
对于这个价位的沙龙来说，我原本期望能获得更好的服务——无论是染发效果还是事后的客户关怀。另外值得一提的是，这里有些员工年纪很小，工作经验也相当匮乏。
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