点评:We had booked an excursion with Royal during our visit here. Overall the trip was a good experience with the exception of an incredibly hostile and disrespectful worker by the name of Luticia who put her hands on me and nearly pulled me to the ground while we walked to our animal encounter. I misunderstood her instructions and took pictures of the dolphins in the water swimming in their enclosure causing her to aggressively put her hands on me and nearly pulled me down while yelling at me about taking a photo. I thought it was only when we were in the water with the animal, not any photos at all. I offered to delete the photos and even put my phone away but she continued to aggressively talk to me calling me a liar and pointed me to the lockers. I walked back to put it in there while my toddler was crying inconsolably because of the violent behavior he witnessed. By the time we were able to lock my phone up and calm him down, we barely got anytime with the animal at all and we had to get back.
翻译:我们这次来这里玩的时候预订了Royal的短途旅行。总的来说,这次旅行体验不错,只是遇到了一个极其不礼貌、充满敌意的工作人员,名叫Luticia。在我们走向与动物互动的路上,她用手抓住了我,差点把我拉倒在地。我误解了她的指示,拍下了海豚在围栏里游泳的照片,结果她粗暴地用手抓住了我,差点把我拉倒,还冲我大喊大叫,让我拍照。我以为只有我们和动物在水里互动的时候才会这样,根本没拍到照片。我提出删除照片,甚至把手机收起来,但她继续粗暴地跟我说话,骂我撒谎,还指着储物柜。我走回去把手机放进去,而我的孩子因为目睹了这种暴力行为而哭得哭哭啼啼。等我们锁好手机,让他冷静下来的时候,我们几乎没怎么和动物互动,不得不回去。