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Cancelled Tour and ILLEGALLY Refuses to Offer Refund
Long Point Eco-Adventures的点评
点评：My tour for the observatory was cancelled 'due to weather' when the weather was forecasted as 'clouds passing through'. I was also in the area at the time of the cancelled tour and the sky was clear. The company has refused to refund me instead offered me a credit that I don't want because I don't live locally. The company said this is due to their weather cancellation policy. Their observatory cancellation policy says that "Observatory Cancellation Policy - When it's Bad Weather:
After the 72 hour grace period has ended, every guest will automatically be issued a rain check in the instance of a tour cancellation (due to poor weather); we do NOT issue refunds in the instance of poor weather, as a reminder. " I am within the very vaguely sated 72 hour grace period (I paid Tuesday afternoon and am writing this Thursday morning) and they are still refusing to refund me. Additionally, the term 'bad weather' used in their policy is not defined. In my opinion 'clouds passing through' is not 'bad weather' for observing stars. Them refusing to refund me is illegal under the Ontario Consumer Protection Act, 2002 — section 21(1) —which states if a service is cancelled and not provided, the customer is entitled to a full refund. While there is an exemption allowing businesses to issue credits instead of refunds, that only applies if the customer clearly and knowingly agreed to that beforehand. Since their policy is unclear and I was never given a clear choice, that exemption does not apply here. I will be seeking legal recourse with Long Point Eco Adventures. As someone who travels frequently and does tours often, I am shocked by Eco Adventures poorly written policies as well as their refusal to offer a refund.
After the 72 hour grace period has ended, every guest will automatically be issued a rain check in the instance of a tour cancellation (due to poor weather); we do NOT issue refunds in the instance of poor weather, as a reminder. " I am within the very vaguely sated 72 hour grace period (I paid Tuesday afternoon and am writing this Thursday morning) and they are still refusing to refund me. Additionally, the term 'bad weather' used in their policy is not defined. In my opinion 'clouds passing through' is not 'bad weather' for observing stars. Them refusing to refund me is illegal under the Ontario Consumer Protection Act, 2002 — section 21(1) —which states if a service is cancelled and not provided, the customer is entitled to a full refund. While there is an exemption allowing businesses to issue credits instead of refunds, that only applies if the customer clearly and knowingly agreed to that beforehand. Since their policy is unclear and I was never given a clear choice, that exemption does not apply here. I will be seeking legal recourse with Long Point Eco Adventures. As someone who travels frequently and does tours often, I am shocked by Eco Adventures poorly written policies as well as their refusal to offer a refund.
翻译：我的天文台之旅被“因天气原因”取消了，而天气预报说是“多云”。行程取消时我也在该地区，当时天空晴朗。该公司拒绝退款，反而给了我一笔抵用金，但我不想要，因为我不住在当地。该公司表示，这是由于他们的天气取消政策造成的。他们的天文台取消政策规定：“天文台取消政策 - 恶劣天气：
72 小时宽限期结束后，如果行程因恶劣天气取消，每位客人将自动获得延期票；提醒一下，恶劣天气情况下我们不退款。” 我目前处于模糊的 72 小时宽限期内（我周二下午付款，周四早上写这篇文章），但他们仍然拒绝退款。此外，他们的政策中使用的“恶劣天气”一词没有定义。在我看来，“云层飘过”并不代表观星“天气不好”。他们拒绝退款违反了《2002 年安大略省消费者保护法》第 21(1) 条，该条规定，如果服务取消且未提供，客户有权获得全额退款。虽然有例外情况，允许商家发放积分而不是退款，但这仅适用于客户事先明确且知情同意的情况。由于他们的政策不明确，而且我从未得到明确的选择，因此该例外情况不适用于此。我将向 Long Point Eco Adventures 寻求法律途径。作为一个经常旅行和参加旅行团的人，我对 Eco Adventures 糟糕的政策以及他们拒绝退款的行为感到震惊。
72 小时宽限期结束后，如果行程因恶劣天气取消，每位客人将自动获得延期票；提醒一下，恶劣天气情况下我们不退款。” 我目前处于模糊的 72 小时宽限期内（我周二下午付款，周四早上写这篇文章），但他们仍然拒绝退款。此外，他们的政策中使用的“恶劣天气”一词没有定义。在我看来，“云层飘过”并不代表观星“天气不好”。他们拒绝退款违反了《2002 年安大略省消费者保护法》第 21(1) 条，该条规定，如果服务取消且未提供，客户有权获得全额退款。虽然有例外情况，允许商家发放积分而不是退款，但这仅适用于客户事先明确且知情同意的情况。由于他们的政策不明确，而且我从未得到明确的选择，因此该例外情况不适用于此。我将向 Long Point Eco Adventures 寻求法律途径。作为一个经常旅行和参加旅行团的人，我对 Eco Adventures 糟糕的政策以及他们拒绝退款的行为感到震惊。
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