点评:Really let down by a place we and our kids love so much. Parents to 1&2 year old kids and forgot our seasonal pass. Upon entry we were told we needed to pay for entry despite initially not recieving passes with our photos for 3/4 visits and our name and mobile number being enough to gain entry(double standard). To the owners...making staff enforce this policy is unfair and leaves a sour taste in the mouths of those who are repeat and loyal visitors a mobile number on your system would have pulled up our photos and claiming insurance as the reason why is simply a lie. Hopefully we dont forget passes again as this policy undoes all the good this amazing place has to offer. We travel 50 mins to get here almost bi-weekly and despite our 180 euro membership had to ultimately pay another 15 euro for cards to be reprinted for entry and not being given cards until we actually left....insurance?
翻译:真的很失望,我们和孩子们都很喜欢这个地方。我们是 1 岁和 2 岁孩子的父母,却忘记带季票了。进入后,我们被告知需要付费入场,尽管最初没有收到带有我们 3/4 访问照片的通行证,而且我们的姓名和手机号码也足以进入(双重标准)。对业主来说......让员工执行这项政策是不公平的,会让那些回头客和忠实顾客感到不快,因为你们系统上的一个手机号码就会调出我们的照片,而声称以保险为理由纯粹是谎言。希望我们不会再忘记通行证,因为这项政策抵消了这个神奇地方的所有好处。我们几乎每两周花 50 分钟来这里一次,尽管我们的会员费为 180 欧元,但最终还是不得不再支付 15 欧元重新打印卡才能入场,直到我们真正离开时才发卡......保险?