点评:I arrived at the Tower after walking up from the visitor centre only to find the upstairs (the non gift shop part of the tower) closed. No explanation. Staff at the gift shop speculated that as the Parks Canada part of the tower was closing for the season at weeks end, that perhaps they were preparing for closure, as the previous day they had only opened at 1pm. I dropped by the visitor centre on my way out, and the staff there had no idea that the tower exhibits were closed. Had I purchased a ticket ( I visited with an annual Parks Canada pass) I would have been pretty upset.; as it was, I was disappointed in Parks Canada’s visitor experience. When you have advertised opening hours, you should keep to them, and if you can’t for any reason, the least you can do is fully inform all staff, so they aren’t left “holding the bag” in trying to explain why.
翻译:我从游客中心走上塔楼后,却发现楼上(塔的非礼品店部分)关门了。没有任何解释。礼品店的工作人员推测,由于加拿大公园管理局的塔楼部分将在周末关闭,所以也许他们正在为关闭做准备,因为前一天他们下午 1 点才开门。我出去时顺便去了游客中心,那里的工作人员根本不知道塔楼的展览已经关闭了。如果我买了票(我持加拿大公园管理局的年度通行证参观),我会非常沮丧;但事实上,我对加拿大公园管理局的游客体验感到失望。当您宣传了开放时间时,您应该遵守,如果由于某种原因不能遵守,您至少应该充分告知所有工作人员,这样他们就不会在试图解释原因时“承担责任”。