旅行
账户
greggfi626
Confusion reigns here!!!!
莎士比亚环球剧场的点评
点评：We booked a Christmas tour and upon arrival went to the ticket office and asked where to report to, she told us to go outside and around the corner and into a different lobby. There I checked in with my name and tour and we were told to wait for our group.
About half way into our tour it began to seem like there was nothing about Christmas on our tour. We continued on the tour and finally after our tour was nearly over (which was 15 min past the published time) we walked out as we had another tour at Tower Bridge in 3o minutes.
On the way out I again went to the ticket office and asked how the tour I was on was Christmas and was told we were directed to the wrong tour. What? How could that happen when I checked in with my tickets and name, not once, BUT TWICE. Cashier couldn't really care less. Asked for a Manager who had no resolve for us. We ended up just leaving and emailed Manager asking for a refund and she responded by telling me I was rude and she would have refunded me, but instead now I need to challenge it with my credit card company.
Horrible experience! Tour was not as promised and boring for our children, tour guide smelled like an ashtray and staff is clearly not capable of doing their jobs.
About half way into our tour it began to seem like there was nothing about Christmas on our tour. We continued on the tour and finally after our tour was nearly over (which was 15 min past the published time) we walked out as we had another tour at Tower Bridge in 3o minutes.
On the way out I again went to the ticket office and asked how the tour I was on was Christmas and was told we were directed to the wrong tour. What? How could that happen when I checked in with my tickets and name, not once, BUT TWICE. Cashier couldn't really care less. Asked for a Manager who had no resolve for us. We ended up just leaving and emailed Manager asking for a refund and she responded by telling me I was rude and she would have refunded me, but instead now I need to challenge it with my credit card company.
Horrible experience! Tour was not as promised and boring for our children, tour guide smelled like an ashtray and staff is clearly not capable of doing their jobs.
翻译：我们预订了圣诞之旅，到达后前往售票处询问报到地点，售票处告诉我们走出去，绕过拐角，进入另一个大厅。在那里，我报到并登记了我的姓名和行程，然后被告知要等待我们的团。
大约在游览进行到一半时，我们开始觉得我们的游览中没有关于圣诞节的内容。我们继续游览，最后游览快要结束了（比公布的时间晚了 15 分钟），我们走了出去，因为 30 分钟后我们还要去塔桥游览。
在出去的路上，我再次前往售票处，询问我参加的游览是否是圣诞节，并被告知我们被引导到错误的游览。什么？我报到时带着门票和姓名，怎么会发生这种情况，不止一次，而是两次。收银员根本不在乎。我们要求找一位经理，但他没有为我们解决问题。我们最后就离开了，并给经理发了一封电子邮件要求退款，她回复说我很粗鲁，她会退款给我，但现在我需要向我的信用卡公司提出质疑。
糟糕的经历！旅游不像承诺的那样，对我们的孩子来说很无聊，导游身上有烟灰缸的味道，工作人员显然没有能力做好他们的工作。
大约在游览进行到一半时，我们开始觉得我们的游览中没有关于圣诞节的内容。我们继续游览，最后游览快要结束了（比公布的时间晚了 15 分钟），我们走了出去，因为 30 分钟后我们还要去塔桥游览。
在出去的路上，我再次前往售票处，询问我参加的游览是否是圣诞节，并被告知我们被引导到错误的游览。什么？我报到时带着门票和姓名，怎么会发生这种情况，不止一次，而是两次。收银员根本不在乎。我们要求找一位经理，但他没有为我们解决问题。我们最后就离开了，并给经理发了一封电子邮件要求退款，她回复说我很粗鲁，她会退款给我，但现在我需要向我的信用卡公司提出质疑。
糟糕的经历！旅游不像承诺的那样，对我们的孩子来说很无聊，导游身上有烟灰缸的味道，工作人员显然没有能力做好他们的工作。
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