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Dr_Mashine
They prefer their customers to get sick rather than keep their promises
AtoB Transfer的点评
点评：I chose this company because they advertise different vehicle classes: Sedans and Vans. I cannot use vans for medical reasons, and I told their support about this multiple times before booking. I even asked them what car I would get in Business Class (advertised as “Mercedes Benz E-Class or Similar”). They assured me that in 99% of cases I would get a premium sedan like Audi A6, Mercedes E-Class, Lexus GS, Tesla S, or BMW 5 Series.
With peace of mind, I booked two transfers a month in advance. And yet, for both bookings, they assigned me a Mercedes Vito — an Economy Van, cheaper and lower tier than the class I paid for. Their excuse: “If no sedan is available, we may upgrade to a van.” For me, this is not an upgrade — it’s a guaranteed way to make me sick for days.
After several days of back-and-forth and repeated assurances that I would get the class I paid for, they admitted: “We do not have any availability for E-Class for the booked dates.” Remember — this was one month in advance. This tells me they don’t actually have the advertised fleet at all, just a bunch of vans.
Extremely unreliable, misleading advertising, and no real control over their vehicle supply.
Orders: #B840JQ and #94248I.
With peace of mind, I booked two transfers a month in advance. And yet, for both bookings, they assigned me a Mercedes Vito — an Economy Van, cheaper and lower tier than the class I paid for. Their excuse: “If no sedan is available, we may upgrade to a van.” For me, this is not an upgrade — it’s a guaranteed way to make me sick for days.
After several days of back-and-forth and repeated assurances that I would get the class I paid for, they admitted: “We do not have any availability for E-Class for the booked dates.” Remember — this was one month in advance. This tells me they don’t actually have the advertised fleet at all, just a bunch of vans.
Extremely unreliable, misleading advertising, and no real control over their vehicle supply.
Orders: #B840JQ and #94248I.
翻译：我选择这家公司是因为他们宣传的车型不同：轿车和厢式货车。由于医疗原因，我不能乘坐厢式货车，而且我在预订前多次告知了他们的客服。我甚至问他们商务舱（广告上说是“奔驰E级或同级”）会坐什么车。他们向我保证，99% 的情况下我会坐上奥迪 A6、奔驰 E 级、雷克萨斯 GS、特斯拉 S 或宝马 5 系等高档轿车。
为了安心，我提前一个月预订了两次接送服务。然而，两次预订都给我安排了一辆奔驰 Vito——一辆经济型厢式货车，比我支付的车费更便宜，档次也更低。他们的借口是：“如果没有轿车，我们可以升级到厢式货车。” 对我来说，这根本算不上升级——这肯定会让我病上好几天。
经过几天的反复沟通，他们反复保证我会得到我支付的车厢，然后他们承认：“我们预订的日期没有E级车的空位。” 记住——这可是提前一个月通知的。这说明他们实际上根本没有广告宣传的车队，只有一堆厢式货车。
极其不可靠、误导性的广告，而且对车辆供应没有真正的控制。
订单号：#B840JQ 和 #94248I。
为了安心，我提前一个月预订了两次接送服务。然而，两次预订都给我安排了一辆奔驰 Vito——一辆经济型厢式货车，比我支付的车费更便宜，档次也更低。他们的借口是：“如果没有轿车，我们可以升级到厢式货车。” 对我来说，这根本算不上升级——这肯定会让我病上好几天。
经过几天的反复沟通，他们反复保证我会得到我支付的车厢，然后他们承认：“我们预订的日期没有E级车的空位。” 记住——这可是提前一个月通知的。这说明他们实际上根本没有广告宣传的车队，只有一堆厢式货车。
极其不可靠、误导性的广告，而且对车辆供应没有真正的控制。
订单号：#B840JQ 和 #94248I。
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