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I would not recommend this place to anyone!!
Laxey Glen的点评
点评：We booked at Laxey Glen for a birthday afternoon tea and this was confirmed both on the phone and by email.
When we arrived, we were informed that , due to a failure in communication between their kitchen and reservation staff, it was not possible to provide the afternoon tea we had booked.
While a bottle of Prosecco was eventually offered and apologies made , it didn't really make up for the disappointment. I accepted the bottle but in hindsight probably shouldn't as I don't even like cheap prosecco. . I was just so stunned at the lack of empathy and accountability from the staff. The attitude of staff was indifferent , the apology half hearted . A rebook in a week was offered but we were going back to the UK the next day. We left feeling let down and that really the staff couldn't care less.
This could have been handled so much better.
Customer service is so vital and should have been instilled from management right across the whole staff!
The whole impression of this establishment was poor. It was untidy outside and a friendly welcome on arrival was lacking before we even found out they weren't going to honour the booking. We left feeling hungry. angry and severely disappointed!
An hour and half later , we experienced the opposite in a wonderfully run establishment in Ramsey, where. upon hearing of our experience, they bent over backwards to make up a wonderful afternoon tea and make my birthday really special
Great customer service is always possible, even in challenging circumstances but only if the will is there!!
When we arrived, we were informed that , due to a failure in communication between their kitchen and reservation staff, it was not possible to provide the afternoon tea we had booked.
While a bottle of Prosecco was eventually offered and apologies made , it didn't really make up for the disappointment. I accepted the bottle but in hindsight probably shouldn't as I don't even like cheap prosecco. . I was just so stunned at the lack of empathy and accountability from the staff. The attitude of staff was indifferent , the apology half hearted . A rebook in a week was offered but we were going back to the UK the next day. We left feeling let down and that really the staff couldn't care less.
This could have been handled so much better.
Customer service is so vital and should have been instilled from management right across the whole staff!
The whole impression of this establishment was poor. It was untidy outside and a friendly welcome on arrival was lacking before we even found out they weren't going to honour the booking. We left feeling hungry. angry and severely disappointed!
An hour and half later , we experienced the opposite in a wonderfully run establishment in Ramsey, where. upon hearing of our experience, they bent over backwards to make up a wonderful afternoon tea and make my birthday really special
Great customer service is always possible, even in challenging circumstances but only if the will is there!!
翻译：我们在 Laxey Glen 预订了生日下午茶，这一点通过电话和电子邮件得到了确认。
当我们到达时，我们被告知，由于他们的厨房和预订人员之间沟通失败，无法提供我们预订的下午茶。
虽然最终提供了一瓶普罗塞克并道歉，但这并没有真正弥补失望。我接受了这瓶酒，但事后看来可能不应该，因为我什至不喜欢便宜的普罗塞克。 。我对工作人员缺乏同理心和责任感感到非常震惊。工作人员态度冷漠，道歉也敷衍了事。提供了一周内重新预订的机会，但我们第二天就要返回英国。我们离开时感觉很失望，工作人员真的不在乎。
这件事本来可以处理得更好。
客户服务是如此重要，应该从管理层向全体员工灌输！
这家酒店的整体印象很差。外面很不整洁，在我们发现他们不接受预订之前，我们还没有受到抵达时的友好欢迎。我们离开时感觉很饿。愤怒和严重失望！
一个半小时后，我们在拉姆齐一家经营出色的酒店经历了相反的情况。在听说我们的经历后，他们竭尽全力为我准备了一顿美妙的下午茶，让我的生日变得非常特别
即使在充满挑战的情况下，优质的客户服务始终是可能的，但前提是有意愿！
当我们到达时，我们被告知，由于他们的厨房和预订人员之间沟通失败，无法提供我们预订的下午茶。
虽然最终提供了一瓶普罗塞克并道歉，但这并没有真正弥补失望。我接受了这瓶酒，但事后看来可能不应该，因为我什至不喜欢便宜的普罗塞克。 。我对工作人员缺乏同理心和责任感感到非常震惊。工作人员态度冷漠，道歉也敷衍了事。提供了一周内重新预订的机会，但我们第二天就要返回英国。我们离开时感觉很失望，工作人员真的不在乎。
这件事本来可以处理得更好。
客户服务是如此重要，应该从管理层向全体员工灌输！
这家酒店的整体印象很差。外面很不整洁，在我们发现他们不接受预订之前，我们还没有受到抵达时的友好欢迎。我们离开时感觉很饿。愤怒和严重失望！
一个半小时后，我们在拉姆齐一家经营出色的酒店经历了相反的情况。在听说我们的经历后，他们竭尽全力为我准备了一顿美妙的下午茶，让我的生日变得非常特别
即使在充满挑战的情况下，优质的客户服务始终是可能的，但前提是有意愿！
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