点评:Hi All. Warning regarding those thinking of booking a gin tasting experience! Booked for my folks 50th anniversary. Paid extra for it to be sent in gift card. Has 2 year expiry from purchase to booking. Busy year for folks but have now got round to trying to book but have misplaced the voucher. We have proof of purchase emails/confirmation but after being told by one staff member (in person) that that would be fine, just "send in an email", email sent and refusal to honour the booking because no voucher. So basically im over £50 down and no experience provided. My folks are in their mid 70s, sure we all misplace things from time to time. Frankly disgusting, especially for a smaller local business who I'm sure rely on customer reviews. It's not like we dont have proof of purchase. Will be checking my consumer rights, but wanted to forewarn others. They will never have our custom again. Word of mouth spreads too. Not that it makes a difference but to think my wife was an employee of these guys many years ago too and used to be fab place to visit/work.
翻译:大家好。对于那些想预订杜松子酒品鉴体验的人,在此提醒一下!我预订了,是为了庆祝我父母的50周年纪念日。我额外付了钱,以礼品卡的形式寄送。从购买到预订,有效期为两年。今年父母很忙,但现在我终于抽出时间预订了,但优惠券却放错了地方。我们有购买凭证的邮件/确认邮件,但一位工作人员(当面)告诉我们,只要“发邮件”就可以了。邮件发出后,他们拒绝兑现预订,因为没有优惠券。所以,我实际上损失了50多英镑,却没有体验。我父母都70多岁了,我们当然都会时不时地把东西放错地方。坦白说,这太恶心了,尤其是对于一家规模较小的本地商家来说,我相信他们很依赖顾客评价。我们又不是没有购买凭证。我会检查我的消费者权益,但想提前警告其他人。他们以后再也不会光顾我们了。口碑也会传播开来。这并没有什么不同,但想想我的妻子多年前也曾是这些人的雇员,那里曾经是一个很棒的参观/工作场所。