旅行
账户
Z7749SEjaneb
Festive afternoon tea for 2 at £150
West Somerset Railway的点评
点评：Booked the festive afternoon tea as we'd previously had afternoon tea on the steam train in October and it was a lovely experience however this was definitely not! Should've departed at 2.50pm, we had an email prior saying delayed 20 mins to 3.10pm, OK not so bad as will still be daylight. Ended up boarding the train at 3.30pm. Tea tray was put on table and a disappointing array of food was on the tray, nothing as appealing as previously apart from the huge scones. At 2.50pm I asked a volunteer if we were going to be leaving the station as if not I'd rather not have the afternoon tea, she was lovely she went to enquire and came back to say, yes we'd be leaving shortly but a shorter trip so we still returned at 5.50pm. Eventually at 3.55pm we set off. A male steward, the one who collects the cash for alcoholic drinks, his phone started to ring and he said, I. A very loud voice, that it was an apology to table 2 ( my table ) for the delay, it was a deliberate attempt to humiliate me. The train travelled very slowly to Willington but by this time it was pitch black outside. The food was very mediocre and most of it was bitten then returned to tray, however like I said the scones were amazing. If this was prepared by a chef then he needs to visit other establishments that do a festive afternoon tea for hints on producing better fayre. On the return trip, the same male volunteer was trying to upsell the other trips they were doing and yet again made a remark to the whole carriage that the driver apologised to table 2 for the late start, if this was a genuine apology then it should have been said to me personally but it was done to intimidate and humiliate, very bad customer service.
We eventually returned at approximately 6.15pm, very cold and deflated for what should have been an amazing Christmas present for my 98 year old mum.
After many rides and experiences on this railway I will never book it again, it's overpriced and this time was very poor however the majority of the volunteers are amazing, do a great job and we're a pleasure to interact with.
We eventually returned at approximately 6.15pm, very cold and deflated for what should have been an amazing Christmas present for my 98 year old mum.
After many rides and experiences on this railway I will never book it again, it's overpriced and this time was very poor however the majority of the volunteers are amazing, do a great job and we're a pleasure to interact with.
翻译：预订了节日下午茶，因为我们之前 10 月份曾在蒸汽火车上喝过下午茶，那是一次美妙的体验，但这次绝对不是！应该在下午 2 点 50 分出发，我们之前收到一封电子邮件，说晚点 20 分钟到 3 点 10 分，好吧，还不算太糟，因为天还没亮。最后在下午 3 点 30 分登上了火车。茶盘放在桌子上，托盘上的食物令人失望，除了大烤饼外，没有什么像以前那么吸引人。下午 2 点 50 分，我问一名志愿者我们是否要离开车站，如果不离开，我宁愿不喝下午茶，她很可爱，她去询问后回来说，是的，我们很快就要出发，但路程较短，所以我们仍然在下午 5 点 50 分返回。最终在下午 3 点 55 分我们出发了。一位负责收取酒水费的男乘务员的电话响了，他说，我，声音很大，这是在向 2 号桌（我的桌子）道歉，因为晚点了，这是故意羞辱我。火车开往威灵顿的速度很慢，但此时外面已经一片漆黑。食物很一般，大部分都被咬了一口又放回托盘里，不过就像我说的，烤饼很棒。如果这是厨师做的，那么他需要去其他提供节日下午茶的机构看看，看看如何制作更好的食物。在回程途中，同一位男志愿者试图推销他们正在进行的其他行程，并再次对整个车厢说，司机向 2 号桌为晚点出发道歉，如果这是真诚的道歉，那么应该亲自向我道歉，但这是为了恐吓和羞辱，非常糟糕的客户服务。
我们最终在下午 6 点 15 分左右返回，非常寒冷，心情也很低落，这本该是送给我 98 岁母亲的一份很棒的圣诞礼物。
在乘坐过这条铁路并体验过多次之后，我再也不会预订它了，它的价格过高，而且这次体验非常糟糕，但是大多数志愿者都很棒，做得很好，我们很高兴与他们互动。
我们最终在下午 6 点 15 分左右返回，非常寒冷，心情也很低落，这本该是送给我 98 岁母亲的一份很棒的圣诞礼物。
在乘坐过这条铁路并体验过多次之后，我再也不会预订它了，它的价格过高，而且这次体验非常糟糕，但是大多数志愿者都很棒，做得很好，我们很高兴与他们互动。
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