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Unorganized for Group visitors
温彻斯特教堂的点评
点评：The cathedral in Winchester, as an experienced
tour leader for groups, I can say that has showed to tourists it’s worster side as they are completely Unorganized in managing Groups, I tried to reach them several times by phone and even by email in order to organize a guided group tour inside, but no any feedback received on the above, moreover the worster thing is that after having paid to them the huge amount of 312 £ just to enter the site, the ticket officer had the courage to reprimand our request claiming that they need 1 whole month to organize it, what’s a shame!!! Better change employees if not able to organize a simple tour !!! there were 6 guides there, doing nothing than chatting inside the church, leaving a whole group guessing what they had to visit and appreciate inside. Despite that, they were all waiting to serve every individual entering the cathedral, what’s a non sense in that !!! No customer service attitude, no any elasticity in their rigid mind in order to manage successfully an issue which appeared to them sooo big and complicate for their brain level ahhhh !!! At the end the group didn’t learn anything, exception made for their good representation of being so mentally rigid, so 27 visitors remained disappointed by their frustrating attitude after having paid such amount which would have better saved if they knew how they would be managed
tour leader for groups, I can say that has showed to tourists it’s worster side as they are completely Unorganized in managing Groups, I tried to reach them several times by phone and even by email in order to organize a guided group tour inside, but no any feedback received on the above, moreover the worster thing is that after having paid to them the huge amount of 312 £ just to enter the site, the ticket officer had the courage to reprimand our request claiming that they need 1 whole month to organize it, what’s a shame!!! Better change employees if not able to organize a simple tour !!! there were 6 guides there, doing nothing than chatting inside the church, leaving a whole group guessing what they had to visit and appreciate inside. Despite that, they were all waiting to serve every individual entering the cathedral, what’s a non sense in that !!! No customer service attitude, no any elasticity in their rigid mind in order to manage successfully an issue which appeared to them sooo big and complicate for their brain level ahhhh !!! At the end the group didn’t learn anything, exception made for their good representation of being so mentally rigid, so 27 visitors remained disappointed by their frustrating attitude after having paid such amount which would have better saved if they knew how they would be managed
翻译：作为一名经验丰富的团体导游，温彻斯特大教堂向游客们展现了其最糟糕的一面，他们在管理团体方面完全没有组织。我曾多次尝试通过电话甚至电子邮件联系他们，希望组织一次教堂内部的导览游，但始终没有收到任何回复。更糟糕的是，我们支付了312英镑的巨额门票费后，售票员竟然胆敢拒绝我们的请求，声称他们需要整整一个月的时间来组织，真是太可惜了！！！如果连一个简单的游览都组织不了，还不如换员工！！！教堂里有6个导游，除了在教堂里聊天什么也没做，让一整群游客都只能猜测里面有什么可参观的。尽管如此，他们还是在等待为每一个进入大教堂的游客提供服务，这简直是胡扯！！！毫无客户服务态度，僵硬的头脑中丝毫没有弹性，无法成功处理一个对他们来说如此庞大和复杂的问题，啊啊啊啊！！！最后，这个团体什么也没学到，例外是因为他们表现出了如此精神僵化，所以 27 名游客对他们令人沮丧的态度感到失望，尽管他们已经支付了这么多钱，如果他们知道如何管理的话，他们本来可以节省更多
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