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Hostile and incompetent staff
Osborne House的点评
点评：The house and gardens are very attractive and well kept but the staff have no idea about customer service. The queue to get in was about half an hour and there was a woman employee trying to ask us all not to join it but powerless to prevent the inevitable determined visitors from barging through. Coach parties arriving at the same time (10am) and the group leader wanting to pay in cash for the whole group took up a member of staff for the duration of our queueing time. When we got to the front of the queue, our ‘English Heritage holiday cottage’ guest pass was greeted with hostility by the cashier. She actually said ‘Oh God’ when we showed it.
This set the tone for service for the whole place. The shuttle driver kept us waiting for 15 minutes while he discussed his upcoming dinner break on his walkie-talkie. We waited 30 minutes for service at the terrace cafe and despite being seated, we were unable to order anything despite asking staff for service. The outside tables were sticky with spills that had not been cleaned up so wasps were a problem.
We left believing the place was staffed by lazy and incompetent employees who cared little about the customers. I suppose they realise no one will be coming back because they are on an island! The £50 entry fee for a couple is expensive and constantly being asked for an extra donation at every purchase is tiring.
Take a picnic and head down to the beach on foot to avoid the queues!
This set the tone for service for the whole place. The shuttle driver kept us waiting for 15 minutes while he discussed his upcoming dinner break on his walkie-talkie. We waited 30 minutes for service at the terrace cafe and despite being seated, we were unable to order anything despite asking staff for service. The outside tables were sticky with spills that had not been cleaned up so wasps were a problem.
We left believing the place was staffed by lazy and incompetent employees who cared little about the customers. I suppose they realise no one will be coming back because they are on an island! The £50 entry fee for a couple is expensive and constantly being asked for an extra donation at every purchase is tiring.
Take a picnic and head down to the beach on foot to avoid the queues!
翻译：房子和花园很漂亮，维护得很好，但工作人员对客户服务一无所知。排队入场大约排了半个小时，一位女员工试图劝我们不要加入，但却无力阻止这些势不可挡的游客强行闯入。上午10点，几队旅游大巴同时到达，领队想用现金支付全团费用，结果在我们排队期间一直占用了一名工作人员。当我们排到队伍最前面时，收银员对我们“英国遗产度假小屋”的宾客通行证表现出敌意。当我们出示通行证时，她竟然说了句“哦，天哪”。这给整个地方的服务定下了基调。班车司机让我们等了15分钟，一边用对讲机讨论着即将到来的晚餐时间。我们在露台咖啡馆等了30分钟才有人服务，尽管我们已经入座，但尽管向工作人员请求服务，我们还是点不了任何东西。户外的桌子上沾满了尚未清理的污渍，黄蜂成了一个问题。
我们离开时觉得这家店的员工懒惰又无能，根本不关心顾客。我猜他们意识到既然身处孤岛，就不会有人再来了！50英镑的双人入场费太贵了，而且每次消费都要被要求额外捐款，真是让人心烦。
带上野餐，步行去海滩，避开排队！
我们离开时觉得这家店的员工懒惰又无能，根本不关心顾客。我猜他们意识到既然身处孤岛，就不会有人再来了！50英镑的双人入场费太贵了，而且每次消费都要被要求额外捐款，真是让人心烦。
带上野餐，步行去海滩，避开排队！
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