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Kristina T
Not good poor customer service
SAS lounge的点评
点评：Dear SAS Customer Care,
I am writing to express my disappointment with the ongoing difficulty of booking access to the SAS lounge. When I purchased my flight, the website indicated that lounge access could be paid for upon arrival. However, this has not been the case in my recent experiences.
This is now my fourth international trip with SAS, and unfortunately the service has been increasingly frustrating. On a previous trip, my suitcase was missing for three days and my flight was delayed over 24 hours. Now, after attempting to purchase lounge access, I have been denied despite the information provided during booking.
This feels like very poor business practice. As a paying customer, I expect consistency and the ability to rely on the services that SAS advertises. I kindly ask for clarification on the actual policy regarding lounge access purchases, and what SAS will do to resolve these repeated issues.
Thank you for your attention to this matter. I look forward to your response.
I am writing to express my disappointment with the ongoing difficulty of booking access to the SAS lounge. When I purchased my flight, the website indicated that lounge access could be paid for upon arrival. However, this has not been the case in my recent experiences.
This is now my fourth international trip with SAS, and unfortunately the service has been increasingly frustrating. On a previous trip, my suitcase was missing for three days and my flight was delayed over 24 hours. Now, after attempting to purchase lounge access, I have been denied despite the information provided during booking.
This feels like very poor business practice. As a paying customer, I expect consistency and the ability to rely on the services that SAS advertises. I kindly ask for clarification on the actual policy regarding lounge access purchases, and what SAS will do to resolve these repeated issues.
Thank you for your attention to this matter. I look forward to your response.
翻译：尊敬的SAS客户服务：
我写信是为了表达我对预订SAS休息室持续遇到的困难的失望。我购买机票时，网站显示休息室使用权可以在抵达时付款。然而，我最近的经历并非如此。
这已经是我第四次乘坐SAS的国际航班了，遗憾的是，他们的服务越来越令人失望。上次旅行时，我的行李箱丢失了三天，航班延误了超过24小时。现在，我尝试购买休息室使用权，尽管我在预订时提供了相关信息，却仍然被拒绝。
这感觉像是非常糟糕的商业行为。作为付费客户，我希望获得一致的服务，并能够信赖SAS所宣传的服务。我恳请您澄清休息室使用权购买的实际政策，以及SAS将如何解决这些反复出现的问题。
感谢您对此事的关注。期待您的回复。
我写信是为了表达我对预订SAS休息室持续遇到的困难的失望。我购买机票时，网站显示休息室使用权可以在抵达时付款。然而，我最近的经历并非如此。
这已经是我第四次乘坐SAS的国际航班了，遗憾的是，他们的服务越来越令人失望。上次旅行时，我的行李箱丢失了三天，航班延误了超过24小时。现在，我尝试购买休息室使用权，尽管我在预订时提供了相关信息，却仍然被拒绝。
这感觉像是非常糟糕的商业行为。作为付费客户，我希望获得一致的服务，并能够信赖SAS所宣传的服务。我恳请您澄清休息室使用权购买的实际政策，以及SAS将如何解决这些反复出现的问题。
感谢您对此事的关注。期待您的回复。
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